HP rp5400 Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5 - Page 8

System Will Not Pass Self-test, x206683FF2164 0FF FF01FF83 - type

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rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures System Will Not Pass Self-test power dipswitch (e.g. dipswitch S3 on an rp5430 or rp5470), try disabling processors 1 and 2 by placing switch 2 and 3 on dipswitch S3 to off. After eliminating the processors as potential faulty part(s), replacement of the system card may be necessary. 4. If the above memory missing alert message is displayed, install at least one pair of memory DIMMs in their proper DIMM slots and retest. If the memory subsystem is OK, a typical VFP output appears as: I/O test 8119 ***** EARLY BOOT VFP : SYSTEM ALERT ***** SYSTEM NAME: nbluegsp DATE: 01/15/2002 TIME: 20:39:44 ALERT LEVEL: 6 = Boot possible, pending failure - action required REASON FOR ALERT SOURCE: 8 = I/O SOURCE DETAIL: 3 = local bus adapter SOURCE ID: FF PROBLEM DETAIL: 6 = configuration error LEDs: RUN ATTENTION FAULT REMOTE POWER FLASH OFF OFF ON ON LED State: Running non-OS code. (i.e. Boot or Diagnostics) 0x2000006683FF2164 000000FF FF01FF83 - type 4 = Physical Location 0x5800086683FF2164 00006600 0F14272C - type 11 = Timestamp 01/15/2002 20:39:44 A/a: ack read of this entry - Q/q: quit Virtual Front Panel Display This indicates that the self-test proceeded to the I/O testing of the core SCSI/LAN card. Insert or replace the core SCSI/LAN card and retest. If this does not fix the problem, then replace the PCI I/O backplane card and retest. 5. At this point the system should boot successfully to BCH and BCH commands could be used to check out the system. It should then be possible to boot to IPL from the support CD-ROM and to use any available offline diagnostics or utilities to fully test the system. Alternatively, you can attempt to boot from the internal disk, external disk, or a support CD-ROM all the PCI I/O cards and the internal peripherals and boot to BCH successful. If you cannot get to BCH at this point, it would be best to concentrate on the VFP chassis codes and any alerts generated during the self-test and/or analyze the GSP error log contents to troubleshoot the system further. 8 Chapter 1

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rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures
System Will Not Pass Self-test
Chapter 1
8
power dipswitch (e.g. dipswitch S3 on an rp5430 or rp5470), try disabling processors 1 and 2 by placing
switch 2 and 3 on dipswitch S3 to off.
After eliminating the processors as potential faulty part(s),
replacement of the system card may be necessary.
4. If the above memory missing alert message is displayed, install at least one pair of memory DIMMs in
their proper DIMM slots and retest. If the memory subsystem is OK, a typical VFP output appears as:
I/O
test
8119
***** EARLY BOOT VFP : SYSTEM ALERT *****
SYSTEM NAME: nbluegsp
DATE: 01/15/2002 TIME: 20:39:44
ALERT LEVEL: 6 = Boot possible, pending failure - action required
REASON FOR ALERT
SOURCE: 8 = I/O
SOURCE DETAIL: 3 = local bus adapter
SOURCE ID: FF
PROBLEM DETAIL: 6 = configuration error
LEDs: RUN
ATTENTION
FAULT
REMOTE
POWER
FLASH
OFF
OFF
ON
ON
LED State: Running non-OS code. (i.e. Boot or Diagnostics)
0x2000006683FF2164 000000FF FF01FF83 - type
4 = Physical Location
0x5800086683FF2164 00006600 0F14272C - type 11 = Timestamp 01/15/2002 20:39:44
A/a: ack read of this entry - Q/q: quit Virtual Front Panel Display
This indicates that the self-test proceeded to the I/O testing of the core SCSI/LAN card. Insert or replace
the core SCSI/LAN card and retest. If this does not fix the problem, then replace the PCI I/O backplane
card and retest.
5. At this point the system should boot successfully to BCH and BCH commands could be used to check out
the system. It should then be possible to boot to IPL from the support CD-ROM and to use any available
offline diagnostics or utilities to fully test the system. Alternatively, you can attempt to boot from the
internal disk, external disk, or a support CD-ROM all the PCI I/O cards and the internal peripherals and
boot to BCH successful.
If you cannot get to BCH at this point, it would be best to concentrate on the VFP
chassis codes and any alerts generated during the self-test and/or analyze the GSP error log contents to
troubleshoot the system further.