IBM 62174DU Installation Guide - Page 76

Keyboard, mouse, pointing-device, problems

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by (Trained service technician only), that step must be performed only by a trained service technician. Symptom Action A hard disk drive passes the diagnostic Fixed Disk Test, but the problem remains. Run the diagnostic SCSI Fixed Disk Test (see "Starting the diagnostic programs and viewing the test log" in the Problem Determination and Service Guide. Note: This test is not available on computers that have RAID arrays or computers that have IDE or SATA hard disk drives. Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by (Trained service technician only), that step must be performed only by a trained service technician. Symptom Action All or some keys on the keyboard do not work. 1. Make sure that: v The keyboard cable is securely connected to the computer, and the keyboard and mouse cables are not reversed. v The computer and the monitor are turned on. 2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Keyboard b. (Trained service technician only) System board. The mouse or pointing device does not work. 1. Make sure that: v The mouse or pointing-device cable is securely connected and the keyboard and mouse cables are not reversed. v The mouse or pointing device drivers are installed correctly. 2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Mouse or pointing device b. (Trained service technician only) System board. 64 IntelliStation A Pro Type 6217: Installation Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
Parts
Listing,
Machine
Type
6217
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
(Trained
service
technician
only),
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
A
hard
disk
drive
passes
the
diagnostic
Fixed
Disk
Test,
but
the
problem
remains.
Run
the
diagnostic
SCSI
Fixed
Disk
Test
(see
“Starting
the
diagnostic
programs
and
viewing
the
test
log”
in
the
Problem
Determination
and
Service
Guide
.
Note:
This
test
is
not
available
on
computers
that
have
RAID
arrays
or
computers
that
have
IDE
or
SATA
hard
disk
drives.
Keyboard,
mouse,
or
pointing-device
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
Parts
Listing,
Machine
Type
6217
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
(Trained
service
technician
only),
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
All
or
some
keys
on
the
keyboard
do
not
work.
1.
Make
sure
that:
v
The
keyboard
cable
is
securely
connected
to
the
computer,
and
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
computer
and
the
monitor
are
turned
on.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
computer
each
time:
a.
Keyboard
b.
(Trained
service
technician
only)
System
board.
The
mouse
or
pointing
device
does
not
work.
1.
Make
sure
that:
v
The
mouse
or
pointing-device
cable
is
securely
connected
and
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
mouse
or
pointing
device
drivers
are
installed
correctly.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
computer
each
time:
a.
Mouse
or
pointing
device
b.
(Trained
service
technician
only)
System
board.
64
IntelliStation
A
Pro
Type
6217:
Installation
Guide