Intermec CV61 CV61 Vehicle Mount Computer (Windows XP) User Guide - Page 72

Troubleshoot Your Computer, Troubleshoot the Wi-Fi Connection

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Chapter 5 - Troubleshoot and Maintain the Computer Troubleshoot Your Computer Use the troubleshooting tables in this section to fix problems with the Wi-Fi connection, 802.1x security, or general problems with operating the computer. Note: If you send the computer in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer. Troubleshoot the Wi-Fi Connection Use this troubleshooting table to help solve problems with your 802.11 radio connection. Problems With the Wi-Fi Connection Problem Solution When you turn on the computer after it Host may have deactivated or lost current terminal was suspended for a while (10 to 15 emulation session. In a TCP/IP direct connect network, minutes or longer), it can no longer send turn off the "Keep Alive" message from host to or receive messages over the network. maintain the TCP session while the computer is suspended. The computer is connected to the network Move closer to an access point or to a different location and you move to a new site to collect data. to reestablish communications until you reconnect Your computer now shows you are not with the network. connected to the network. The computer appears to be connected to There may be a problem with the host computer, or the network, but you cannot establish a with the connection between the access point and the terminal emulation session with the host host computer. Check with the network administrator computer. to make sure the host is running and allowing users to log in to the system. The computer appears to be connected to There may be a problem with the connection between the network, but the host computer is not the access point and the host computer. Check with the receiving any information from the network administrator or use your access point user's computer. manual. A network connection icon appears in the The computer may not be communicating with the toolbar, but then disappears. intended access point. Make sure the network name matches the access point network name. The access point may not be communicating with the server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. 62 CV61 Vehicle Mount Computer (Windows XP) User Guide

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Chapter 5 — Troubleshoot and Maintain the Computer
62
CV61 Vehicle Mount Computer (Windows XP) User Guide
Troubleshoot Your Computer
Use the troubleshooting tables in this section to fix problems with the
Wi-Fi connection, 802.1x security, or general problems with operating
the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your
802.11 radio connection.
Problems With the Wi-Fi Connection
Note:
If you send the computer in for service, it is your responsibility
to save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Problem
Solution
When you turn on the computer after it
was suspended for a while (10 to 15
minutes or longer), it can no longer send
or receive messages over the network.
Host may have deactivated or lost current terminal
emulation session. In a TCP/IP direct connect network,
turn off the “Keep Alive” message from host to
maintain the TCP session while the computer is
suspended.
The computer is connected to the network
and you move to a new site to collect data.
Your computer now shows you are not
connected to the network.
Move closer to an access point or to a different location
to reestablish communications until you reconnect
with the network.
The computer appears to be connected to
the network, but you cannot establish a
terminal emulation session with the host
computer.
There may be a problem with the host computer, or
with the connection between the access point and the
host computer. Check with the network administrator
to make sure the host is running and allowing users to
log in to the system.
The computer appears to be connected to
the network, but the host computer is not
receiving any information from the
computer.
There may be a problem with the connection between
the access point and the host computer. Check with the
network administrator or use your access point user’s
manual.
A network connection icon appears in the
toolbar, but then disappears.
The computer may not be communicating with the
intended access point. Make sure the network name
matches the access point network name.
The access point may not be communicating with the
server. Ensure the access point is turned on, properly
configured, and has 802.1x security enabled.