Intermec CV61 CV61 Vehicle Mount Computer (Windows XP) User Guide - Page 76

Problems with Connecting Scanners or Reading Bar Codes, Continued

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Chapter 5 - Troubleshoot and Maintain the Computer Problems with Connecting Scanners or Reading Bar Codes (Continued) Problem Solution The scanner does not read the bar The scanner window may be dirty. Clean the window with a code labels quickly, or the solution of ammonia and water. Wipe dry. Do not allow scanning beam seems to be faint abrasive material to touch the window. or obscured. When Enable Scanner Port is Confirm that no other application is currently using the COM checked in Intermec Settings, the port or select another COM port for the scanner. If that does "COM port is busy. Another not work, try to restart the computer to see if the COM port application may be using the becomes available. port" error message appears. The scanner does not read the bar • Check to see if the Scanner Port Settings in Intermec code or is corrupted when it is Settings match those settings programmed in the scan enabled as an ASCII scanner. engine. • The scanner may be in an unknown state. Reset the scanner to the factory default settings by scanning the manufacturer's configuration bar code, and reconnect the scanner. For the SR30 or SR61T (Gen II), scan one of the following bar codes to restore factory defaults: SR30 Scanner SR61T (Gen II) Scanner You scan a valid bar code label to The scanner may have decoded the bar code label in a enter data for your application. symbology other than the label's actual symbology. Try The data decoded by the scanner scanning the bar code label again. Make sure you scan the does not match the data encoded entire label. in the bar code label. The input device attached to the Set the Scanner Model command to the specific attached input computer does not work well or device. Check enabled bar code symbologies and enable only read bar code labels very quickly. the symbologies being used. 66 CV61 Vehicle Mount Computer (Windows XP) User Guide

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Chapter 5 — Troubleshoot and Maintain the Computer
66
CV61 Vehicle Mount Computer (Windows XP) User Guide
The scanner does not read the bar
code labels quickly, or the
scanning beam seems to be faint
or obscured.
The scanner window may be dirty. Clean the window with a
solution of ammonia and water. Wipe dry. Do not allow
abrasive material to touch the window.
When Enable Scanner Port is
checked in Intermec Settings, the
“COM port is busy. Another
application may be using the
port” error message appears.
Confirm that no other application is currently using the COM
port or select another COM port for the scanner. If that does
not work, try to restart the computer to see if the COM port
becomes available.
The scanner does not read the bar
code or is corrupted when it is
enabled as an ASCII scanner.
•
Check to see if the Scanner Port Settings in Intermec
Settings match those settings programmed in the scan
engine.
•
The scanner may be in an unknown state. Reset the scanner
to the factory default settings by scanning the
manufacturer’s configuration bar code, and reconnect the
scanner. For the SR30 or SR61T (Gen II), scan one of the
following bar codes to restore factory defaults:
SR30 Scanner
SR61T (Gen II) Scanner
You scan a valid bar code label to
enter data for your application.
The data decoded by the scanner
does not match the data encoded
in the bar code label.
The scanner may have decoded the bar code label in a
symbology other than the label’s actual symbology. Try
scanning the bar code label again. Make sure you scan the
entire label.
The input device attached to the
computer does not work well or
read bar code labels very quickly.
Set the Scanner Model command to the specific attached input
device. Check enabled bar code symbologies and enable only
the symbologies being used.
Problems with Connecting Scanners or Reading Bar Codes
(Continued)
Problem
Solution