Kenwood DRV-A700W Operation Manual - Page 47

Troubleshooting

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Troubleshooting Blurred Image (Video) Unable to insert SD card The device comes with a protective lens cover for the camera lens, be sure to remove it. Wipe the lens with a soft cloth until any debris/stains are removed. Clean your vehicles windshield where the camera is placed. Make sure the metal portion of the memory card faces the button side. Once inserted, push the card until a CLICK sound is heard. SD card does not release from the devices The device releases the SD Card by pressing the SD card forward. By applying the pressure on the SD card, a small click sound will be made. If you are unable to remove the SD card, use the edge of a small coin to push forward until the click sound is made. Video files can not be played The device video files are recorded in .MOV format. These files may not be played on your computer if you do not have a suitable video player installed. Video files jump when they are being played The memory card that the device recommends for best quality is the Class 10 SD Card. If your computer does not recognize the video files, try another computer to view the recorded video. Copy the video file on to the computer and allow for the computer video player rather than the device Playback feature. The photos come out blurry Be sure to hold the device still while you take your photo. Reminder: The photo is not taken unless you have heard the shutter click. Also make sure the protective lens cover is removed and the lenses are clean. The total video recording time is only a few minutes long I cannot save my video files to my computer through the USB storage feature You may have a small amount of available space left for your SD card. Back up all the files you need from the SD card. Only AFTER you back up all the files you need, format the SD card with the device. The functions have been optimized to work properly with both Windows and Mac computers. Please reboot your computers. Make sure the device is connected properly. The device shuts down on its own Auto power off function will turn off the device automatically after it loses its power supply. Make sure the device is connected properly to the power cord. 44

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44
Troubleshooting
Blurred Image (Video)
Unable to insert SD card
SD card does not
release from the devices
Video files can not be played
The device comes with a protective lens cover for the
camera lens, be sure to remove it. Wipe the lens with a soft
cloth until any debris/stains are removed. Clean your vehicles
windshield where the camera is placed.
Make sure the metal portion of the memory card faces the
button side. Once inserted, push the card until a CLICK
sound is heard.
The device releases the SD Card by pressing the SD card
forward. By applying the pressure on the SD card, a small
click sound will be made.
If you are unable to remove the SD card, use the edge
of a small coin to push forward until the click sound is made.
The device video files are recorded in .MOV format.
These files may not be played on your computer if you do
not have a suitable video player installed.
Video files jump when they
are being played
The photos come out blurry
The total video recording
time is only a few minutes
long
The memory card that the device recommends for best
quality is the Class 10 SD Card.
If your computer does not recognize the video files, try
another computer to view the recorded video. Copy the
video file on to the computer and allow for the computer
video player rather than the device Playback feature.
Be sure to hold the device still while you take your photo.
Reminder: The photo is not taken unless you have heard the
shutter click. Also make sure the protective lens cover is
removed and the lenses are clean.
You may have a small amount of available space left for your
SD card. Back up all the files you need from the SD card.
Only AFTER you back up all the files you need, format
the SD card with the device.
I cannot save my video f
iles
to my computer through the
USB storage feature
The functions have been optimized to work properly with
both Windows and Mac computers. Please reboot your
computers. Make sure the device is connected properly.
The device shuts down on its
own
Auto power off function will turn off the device
automatically after it loses its power supply. Make sure the
device is connected properly to the power cord.