Konica Minolta bizhub C3110 bizhub C3110 Maintenance/Troubleshooting User Guid - Page 62

Cannot print, Control Panel, Web Connec, Description of problem, Check points, Remedy - admin password

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4.3 Cannot print 4 Description of problem Print processing on the computer has finished, but printing does not start. Cannot print in Secured Job A file saved on the HDD has disappeared from a computer. Check points Is another printer specified? Is the network or USB cable disconnected? Has an error occurred on the machine? Are unprocessed jobs queued on the machine? Did you specify [Store Job] when executing the print job? Did you specify [Secured Job] when executing the print job? If account track is enabled, are the account name and password correct? If user authentication is enabled, are the user name and password correct? Is there sufficient computer memory available? If network connection is in place, is the printer controller connected to the network? Is the machine in enhanced security mode? Is [Password Rules] set to [ON] on this machine? Is the setting for deleting files on the hard disk configured on this machine? Remedy Check the specified printer name. Make sure that the cables are correctly connected. If a hub is used, also check the connection with the hub. Check the Control Panel of this machine. Select [Job] - [Current Jobs] in Web Connection, then check the job order. Check whether or not the target file is saved on the hard disk. Check whether or not the target file is saved on the hard disk. Enter the correct account name and password. Enter the correct user name or password. Perform a test printing to check whether printing is possible. If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage. If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver. Check with the network administrator. Configure authentication settings in enhanced security mode. For information on the authentication settings in enhanced security mode, refer to [User's Guide: Description of Utility Keys] - Chapter 6 "Admin Settings" - [EnhancedSecurityMd]. If [Password Rules] is set to [ON], set a password that satisfies the password rules. For details, refer to [User's Guide: Description of Utility Keys] - Chapter 6 "Admin Settings" - [Security Details]-[Password Rules]. Check the hard disk settings for this machine. For information on the hard disk file deletion setting, refer to [User's Guide: Description of Utility Keys] - Chapter 6 "Admin Settings" - [Hold Job Timeout]. [Maintenance/Troubleshooting] 4-4

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[Maintenance/Troubleshooting]
4-4
4.3
Cannot print
4
Print processing on the
computer has finished,
but printing does not
start.
Is another printer speci-
fied?
Check the specified printer name.
Is the network or USB
cable disconnected?
Make sure that the cables are correctly connect-
ed.
If a hub is used, also check the connection with
the hub.
Has an error occurred on
the machine?
Check the
Control Panel
of this machine.
Are unprocessed jobs
queued on the machine?
Select [Job] - [Current Jobs] in
Web Connec-
tion
, then check the job order.
Did you specify [Store
Job] when executing the
print job?
Check whether or not the target file is saved on
the hard disk.
Did you specify [Secured
Job] when executing the
print job?
Check whether or not the target file is saved on
the hard disk.
If account track is ena-
bled, are the account
name and password
correct?
Enter the correct account name and password.
If user authentication is
enabled, are the user
name and password
correct?
Enter the correct user name or password.
Is there sufficient com-
puter memory available?
Perform a test printing to check whether printing
is possible.
If test printing is successful, this indicates there
are no problems on this machine or with the
printer driver. In this case, remove the cause of
memory shortage.
If test printing fails, resolve any problems that
may be occurring in the machine or with the
printer driver.
If network connection is
in place, is the printer
controller connected to
the network?
Check with the network administrator.
Is the machine in en-
hanced security mode?
Configure authentication settings in enhanced
security mode.
For information on the authentication settings in
enhanced security mode, refer to [User's Guide:
Description of Utility Keys] - Chapter 6 "Admin
Settings" - [EnhancedSecurityMd].
Cannot print in Secured
Job
Is [Password Rules] set
to [ON] on this machine?
If [Password Rules] is set to [ON], set a password
that satisfies the password rules.
For details, refer to [User's Guide: Description of
Utility Keys] - Chapter 6 "Admin Settings" - [Se-
curity Details]-[Password Rules].
A file saved on the HDD
has disappeared from a
computer.
Is the setting for deleting
files on the hard disk
configured on this ma-
chine?
Check the hard disk settings for this machine.
For information on the hard disk file deletion set-
ting, refer to [User's Guide: Description of Utility
Keys] - Chapter 6 "Admin Settings" - [Hold Job
Timeout].
Description of problem
Check points
Remedy