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Konica Minolta bizhub C3110 bizhub C3110 Maintenance/Troubleshooting User Guid - Page 65

Cannot print, Toner Cartridge, Imaging, Imaging Unit, Original Cover Pad, Original Glass, Toner Car

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4.3 Cannot print 4 Description of problem Image colors run. The background is dirty. The degree of gloss is uneven. Density is uneven. Cause A Toner Cartridge is damaged. One or more Imaging Unit are damaged. The Original Cover Pad is dirty. The Original Glass is dirty. A Toner Cartridge is damaged. Toner is running out in one or more Toner Cartridge, or any Toner Cartridge is damaged. This machine has not been placed on a level location. Remedy Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. Remove Imaging Unit, then check them for damage. If necessary, replace Imaging Unit. Clean the Original Cover Pad. Clean the Original Glass. Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. Replace the Toner Cartridge. Place this machine on a flat, hard, stable, and horizontal surface (inclination within +/-1 degree). [Maintenance/Troubleshooting] 4-7

Section	Page
Table of contents	2
1 Cleaning this Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	9
Cleaning the Paper Feed Rollers of the Manual Feed Tray	9
Cleaning the Paper Feed Rollers of Tray 1/2	10
Cleaning the Transport Roller of Tray 2	10
Cleaning the Paper Feed Roller of the ADF	11
1.2.3 Cleaning the Laser Lenses	12
2 Checking and Replacing Consumables	17
2.1 Checking the status of consumables	17
Consumables replacement messages	17
Checking the consumable level	17
2.2 Replacing consumables	18
2.2.1 Replacing a Toner Cartridge	18
Handling a Toner Cartridge	18
Storing Toner Cartridges	18
Replacement procedure	19
2.2.2 Replacing an Imaging Unit	23
2.2.3 Replacing a Waste Toner Bottle	28
2.2.4 Replacing the Transfer Roller	30
2.2.5 Replacing the Transfer Belt Unit	32
2.2.6 Replacing a Fuser Unit	38
3 Clearing a Paper Jam	43
3.1 To prevent a paper jam	43
3.2 When a paper jam has occurred	44
3.2.1 Paper jam message screen	44
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	44
Clear procedure	45
3.2.3 Clearing a paper jam in Tray 1	46
Clear procedure	46
3.2.4 Clearing a paper jam in Tray 2	48
3.2.5 Clearing a paper jam in ADF	49
3.2.6 Clearing a paper jam in the Duplex Option	52
3.2.7 Clearing a paper jam in the Fuser Unit	53
Clear procedure	53
3.3 Troubleshooting for paper jam	57
4 Troubleshooting	60
4.1 The power is not turned on	60
4.2 When the Message Window is not displayed	60
4.3 Cannot print	61
4.3.1 Cannot print	61
4.3.2 Problems on print quality	64
4.3.3 When the bit count does not match between the server and the client	66
4.4 Cannot perform network scanning	67
4.5 Cannot send a fax	68
4.5.1 Cannot send a fax	68
4.5.2 Cannot perform Fax RX	69
4.6 Cannot perform copy	70
4.7 Major messages and actions	72
Warning messages	72
Error messages	73
Service call	75
5 Checking Counters	77
5.1 Checking the counter	77