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Troubleshooting, 11.1 Unable to Print

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Troubleshooting 11 11 Troubleshooting 11.1 Unable to Print This chapter explains the troubleshooting procedures for possible malfunctions. Perform the troubleshooting procedures described below if this machine does not print after you have sent a print job. Symptom The message "No printers are connected." or "Print error" appears. A postscript error appears. Probable cause Action The printer driver selected for Check the printer name selected. printing is not compatible with the printer controller. The network cable, or USB cable Check that the cable is connected is disconnected. properly. An error has occurred in this ma- Check this machine's control chine. panel. Available memory space is not sufficient. Perform a test print to check whether printing is possible. Available computer memory space is not sufficient. Perform a test print to check whether printing is possible. There is an error in the application Refer to the user's manual of the software settings. application software to check the settings. The file printing settings are incor- Change the settings and try to rect. print again. C550 11-1

Section	Page
Introduction	2
OpenSSL statement	4
NetSNMP License	6
Kerberos	10
Mersenne Twister	10
Copyright	11
SOFTWARE LICENSE AGREEMENT	12
About Adobe Color Profile	14
ICC Profile for TOYO INK Standard Color on Coated paper (TOYO Offset Coated 2.0)	17
DIC STANDARD COLOR PROFILE LICENSE AGREEMENT	18
Contents	21
About this user’s guide	32
User’s Guides	32
Printed manuals	32
User’s Guide CD manuals	32
Notations	34
Screen images in this user’s guide	34
Using this user’s guide	35
1 Overview	36
1.1 Printer controller	36
Role of the printer controller	36
Available printer controller functions	36
Machine modes	38
Printing flow	39
1.2 Operating environment	40
Compatible computers and operating systems	40
Compatible interfaces	41
1.3 Setting up the system	43
To set up the printing system	43
2 Installing the printer driver	45
2.1 Printer drivers and supported operating systems	45
2.2 When used with Windows	47
Automatic installation using the installer	48
To install the printer driver	49
Installing the printer driver using the Add Printer Wizard	52
For Windows XP/Server 2003	52
For Windows Vista	54
When using Web service printing under Windows Vista	58
For Windows 2000/NT 4.0	59
Installing the printer driver using Plug and Play	62
For Windows 2000	62
For Windows XP/Server 2003	63
For Windows Vista	64
Uninstalling the printer driver	65
When the printer driver contains the delete function	65
When the printer driver does not contain the delete function	66
2.3 When used with Macintosh	68
Installing the printer driver	68
For Mac OS X	68
Selecting a printer	69
For Mac OS X	69
For Mac OS 9.2	71
Uninstalling the printer driver	73
For Mac OS X	73
For Mac OS 9.2	74
3 Setting up network printing	75
3.1 Overview of network functions	75
Network functions	75
Features of the network functions	76
Network connection methods that can be selected in each Windows operating system	77
Network printing from a Windows operating system	77
Network printing in a NetWare environment	77
3.2 Setting the IP address for this machine	78
3.3 Accessing PageScope Web Connection	81
3.4 SMB printing	82
Operations on this machine	82
Printer driver settings	83
3.5 LPR printing	84
Operations on this machine	84
Printer driver settings	84
For Windows 2000/XP/Server 2003/Vista	84
For Windows NT 4.0	85
3.6 Port 9100 printing (Windows 2000/XP/Server 2003/ Vista)	86
Operations on this machine	86
Printer driver settings (Windows 2000/XP/Server 2003/Vista)	86
3.7 IPP printing (Windows 2000/XP/Server 2003/Vista)	88
Operations on this machine	88
Installing the printer driver (Windows 2000/XP/Server 2003)	91
Installing the printer driver (Windows Vista)	93
3.8 Printing with NetWare	95
Network printing in a NetWare environment	95
For Remote Printer mode with NetWare 4.x bindery emulation	95
For Print Server mode with NetWare 4.x bindery emulation	98
For NetWare 4.x Remote Printer mode (NDS)	102
For NetWare 4.x/5.x/6 Print Server mode (NDS)	106
For NetWare 5.x/6 Novell Distributed Print Service (NDPS)	110
Specifying client (Windows) settings when using the NetWare server	111
3.9 Printing with Macintosh	113
Operations on this machine	113
Specifying the AppleTalk settings	113
Specifying the Bonjour settings	114
Setting the Macintosh computer	115
For Mac OS X	116
For Mac OS 9.2	116
4 Various printing methods	117
4.1 Printing operations	117
For Windows	117
Test printing	118
For Macintosh	119
For Mac OS X	119
For Mac OS 9.2	120
4.2 Setting the printing functions	121
Function list	121
Function overview	124
Original Orientation	124
Original Size and Paper Size	125
Zoom (enlargement and reduction)	126
Paper Tray (paper source)	127
Paper Type	127
Output Method (job management)	128
User Authentication	128
Account Track	128
Collate and Offset	129
Combination/Poster Mode	130
Skip Blank Pages (saving paper)	131
Chapters	131
Print Type (duplex printing/booklet printing)	132
Image Shift	133
Stapling and hole punching	134
Center Staple and Fold/Fold	135
Paper Arrangement	136
Cover Mode and Transparency Interleave	136
Per Page Setting	137
Watermark	137
Overlay	138
Copy Protect	138
Date/Time and Page Number	139
Header/Footer	139
Quality Adjustment	139
Use Printer Fonts (substitute fonts)	139
4.3 Specifying the printer driver basic settings	140
For Windows	140
For Macintosh	143
For Mac OS X	143
For Mac OS 9.x	144
5 Setting up the PCL driver (Windows)	145
5.1 Settings	145
Common settings	145
Basic tab	146
Layout tab	147
Finish tab	147
Cover Mode tab	147
Stamp/Composition tab	148
Quality tab	148
Other tab	148
Configure tab	149
Settings tab	149
5.2 Specifying the Basic tab settings	151
Printing to suit the paper size	151
Specifying a custom size	152
Selecting the paper tray	153
Specifying the paper type for a paper tray	153
Selecting the output method	155
Specifying the user authentication settings	156
Specifying the account track settings	156
5.3 Specifying the Layout tab settings	157
Printing multiple pages on one page (N in 1, Poster Mode)	157
Chapters	158
Specifying duplex/booklet printing	158
Setting the binding margin	159
Shifting images	160
5.4 Specifying the Finish tab settings	161
Stapling	161
Specifying the center staple and fold setting	162
Hole punching	162
Folding	163
Specifying the output tray	163
Specifying the procedure for adjusting the binding position	164
5.5 Specifying the Cover Mode tab settings	165
Printing documents with a front cover/back cover	165
Printing documents with a front cover/back cover from a post inserter	165
Printing multiple pages	166
Printing with transparency interleaves	167
5.6 Specifying the Stamp/Composition tab settings	168
Printing a watermark	168
Editing a watermark	169
Printing different original documents together (overlay)	170
Editing an overlay file	172
Creating an overlay file	173
Registering an overlay file	175
Printing with copy protection	176
Printing the date and page numbers	178
Printing a header and a footer	179
5.7 Specifying the Quality tab settings	181
Adjusting the color and quality	181
Font Settings	182
5.8 Specifying the Other tab settings	184
5.9 Specifying the Configure tab settings	185
Selecting a model name and an option	185
Specifying the paper tray	187
Starting up a software tool	188
5.10 Specifying the Settings tab settings	189
Specifying the default settings	189
Registering custom paper sizes	190
5.11 Saving the driver settings	192
Saving the driver settings	192
Recalling the settings	193
Editing the settings	194
Importing and exporting the driver settings	195
6 Setting up the PostScript driver (Windows)	196
6.1 Settings	196
Common settings	196
Basic tab	197
Layout tab	198
Finish tab	198
Cover Mode tab	198
Stamp/Composition tab	199
Quality tab	199
Other tab	199
Advanced tab	200
Device Settings tab	200
Configure tab	201
Settings tab	201
6.2 Specifying the Basic tab settings	202
Printing to suit the paper size	202
Specifying a custom size	203
Selecting the paper tray	204
Specifying the paper type for a paper tray	204
Selecting the output method	206
Specifying the user authentication settings	207
Specifying the account track settings	207
6.3 Specifying the Layout tab settings	208
Printing multiple pages on one page (N in 1)	208
Chapters	209
Specifying duplex/booklet printing	209
Setting the binding margin	210
Shifting images	211
6.4 Specifying the Finish tab settings	212
Stapling	212
Specifying the center staple and fold setting	213
Hole punching	213
Folding	214
Specifying the output tray	214
Specifying the procedure for adjusting the binding position	215
6.5 Specifying the Cover Mode tab settings	216
Printing documents with a front cover/back cover	216
Printing documents with a front cover/back cover from a post inserter	217
Printing multiple pages	217
Printing with transparency interleaves	219
6.6 Specifying the Stamp/Composition tab settings	220
Printing a watermark	220
Editing a watermark	221
Printing different original documents together (overlay)	222
Editing an overlay file	224
Creating an overlay file	225
Registering an overlay file	227
Printing with copy protection	228
Printing the date and page numbers	230
Printing a header and a footer	232
6.7 Specifying the Quality tab settings	234
Adjusting the color and quality	234
Font Settings	235
6.8 Specifying the Other tab settings	236
6.9 Specifying the Configure tab settings	237
Selecting a model name and an option	237
Specifying the paper tray	239
Starting up a software tool	240
6.10 Specifying the Settings tab settings	241
Specifying the default settings	241
6.11 Saving the driver settings	243
Saving the driver settings	243
Recalling the settings	245
Editing the settings	245
Importing and exporting the driver settings	247
7 Setting up the PPD driver (Mac OS 9.2)	249
7.1 Settings	249
Page Setup dialog box	249
Print dialog box	250
7.2 Page Setup	253
Page Attributes (basic settings)	253
Custom Page Sizes	254
PostScript Options	255
7.3 Printing	256
General (basic settings)	256
Layout (printing multiple pages on one page)	257
Printer specific options (Finishing Options 1 to 5)	258
7.4 Setting options	260
8 Setting up the PPD driver (Mac OS X)	261
8.1 Settings	261
Page Setup dialog box	261
Print dialog box	262
Common settings in the Print dialog box	265
8.2 Page Setup	267
Page Attributes (basic settings)	267
Custom Page Sizes	268
8.3 Printing	270
General settings	270
8.4 Output Method	271
Selecting the output method	272
Specifying the user authentication settings	273
Specifying the account track settings	273
Checking the Output Method setting details	274
8.5 Layout/Finish	276
Shifting images	279
Chapters	280
Checking the Layout/Finish setting details	281
8.6 Paper Tray/Output Tray	282
Specifying the paper type for a paper tray	283
8.7 Cover Mode/Transparency Interleave	284
8.8 Per Page Setting	286
Adding and editing the settings in Per Page Setting	287
8.9 Stamp/Composition	289
Printing with copy protection	289
Printing the date and time	292
Printing the page numbers	293
Printing a header and a footer	294
8.10 Quality	295
8.11 Setting options	297
8.12 Saving the driver settings	298
Saving the driver settings	298
Recalling the settings	298
Changing the settings	299
9 Function detail description	300
9.1 Proof print	300
Setting up the printer driver	300
For Windows	300
For Macintosh OS X	301
Recalling a job from the control panel	302
9.2 Secure print	304
Setting up the printer driver	304
For Windows	304
For Macintosh OS X	306
Recalling a job from the control panel	307
When “Confidential Document Access Method” is set to “Mode 1”	308
When “Confidential Document Access Method” is set to “Mode 2”	311
9.3 Save in User Box	314
Setting up the printer driver	314
For Windows	315
For Macintosh OS X	316
Recalling a job from the control panel	317
9.4 Printing on a machine with the user authentication set up	321
Setting up the printer driver	321
For Windows	321
For Macintosh OS X	323
9.5 Printing with the machine enabling the Account Track function	326
Setting up the printer driver	326
For Windows	326
For Macintosh OS X	328
9.6 ID & Print	330
Setting up the printer driver	331
For Windows	331
For Macintosh OS X	334
Recalling a job from the control panel	336
Entering user information and printing	336
Specifying documents to be printed from the ID & Print User Box	337
Logging in using an authentication unit	339
9.7 Specifying a user-defined encryption passphrase	340
Settings of this machine	340
Setting up the printer driver	342
For Windows	342
For Macintosh OS X	343
9.8 ICC profile settings	346
Setting up the printer driver	346
For Windows	346
For Macintosh OS X	347
9.9 Registering ICC profiles in the printer driver	349
Setting up the printer driver	349
For Windows	349
For Macintosh OS X	351
10 Various settings	354
10.1 Print settings in Utility mode	354
Default settings	354
To display the User Settings screen	354
PDL Setting	355
Number of Copies	357
Original Direction	358
Spool setting	359
Paper size change	360
Banner Sheet Setting	361
Binding Direction Adjustment	363
Line Width Adjustment	364
Paper Tray	365
Paper Size	367
2-Sided Print	368
Binding Position	369
Staple	370
Punch	371
Banner Paper Tray	372
Font Settings	373
Symbol Set	375
Font Size	376
Line/Page	377
CR/LF Mapping	378
Print PS Errors	380
ICC Profile Settings	381
Verify XPS Digital Signature	382
Print Reports	384
10.2 Print settings in Administrator mode	386
To display the Administrator Settings screen	386
Print/Fax Output Setting	388
Output Tray Setting	389
To delete secure print documents	390
To specify the secure document delete time	391
To specify the ID & Print Delete Time	392
ID & Print Settings	393
ID & Print Operation Settings	395
Printing without specifying the authentication setting	396
I/F Timeout	397
Print XPS Errors	398
Authentication Setting for the OpenAPI Settings	400
Print Data Capture	401
Driver Password Encryption Setting	402
11 Troubleshooting	404
11.1 Unable to Print	404
11.2 Unable to specify desired settings or unable to print as specified	406
11.3 Error message	408
12 Appendix	409
12.1 Specifications	409
12.2 Configuration page	411
12.3 Font list	412
PCL font list	412
PS font list	413
Demo page	414
12.4 PPD driver (Linux and applications)	415
PPD driver types	415
About the PPD driver for Linux	415
To register the PPD driver for Linux	415
To set up the PPD driver for Linux	415
To register the PPD driver for OpenOffice	416
To print with OpenOffice	416
About the PPD driver for applications	417
To print	417
12.5 Glossary	418
13 Index	423
13.1 Index	423
A to F	423
G to P	424
Q to S	425