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Fax cannot be received, Copy Operations]. - manual service

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Troubleshooting 4 4.2 Fax cannot be received If the fax cannot be received, refer to the following table, and then perform the indicated operations. If the fax still cannot be received correctly, even after performing the described operations, contact your service representative. ! Detail For error messages refer to "Error Messages" on page 4-5. For details on the troubleshooting procedures for original misfeed, paper misfeed, poor print quality, or empty toner, refer to the User's Guide [Copy Operations]. Symptoms Fax cannot be received Checkpoints Remedy Is the paper loaded? When the paper load icon lights up and there is no paper in the tray, the received original is stored in the memory. Load the paper. For details on paper loading operation, refer to the User's Guide [Copy operations]. Is the paper blocked? If there is a paper misfeed, the received original is stored in the memory. Remove the blocked paper. For details on the remedy of paper misfeed, refer to the User's Guide [Copy Operations]. Is the toner empty? Fax cannot be received if the toner is empty. Replace the toner cartridge immediately. For details on the toner cartridge replacement, refer to the User's Guide [Copy Operations]. Is the machine set to receive faxes manually? When the [Receiver Mode] of the Utility mode is set to [Manual RX], reception operation is necessary. Refer to "Manual reception (Telephone only mode)" on page 3-4 and carry out the reception operation. Is the telephone line Is the telephone line disconnected? connected correctly? Check the telephone line connection and connect it if it is disconnected. Is the [Closed Network RX] valid? If the [Closed Network RX] is valid, fax is received from specific senders only. Contact your administrator. Was the fax sent with an incorrect SUB address in the F-code by the sender? If an incorrect SUB address is received while confidential box or Relay User Box is set, a transmission error occurs and the fax cannot be received. Check the SUB address setting on the sender's fax machine. C550 4-3

Section	Page
Contents	2
Introduction	16
ACKNOWLEDGEMENT:	16
COPYRIGHT	16
EXEMPTION	16
Special Notice to User	17
For Canada	17
For U.S.A.	17
For New Zealand	19
For Europe	20
Send a fax (Faxing)	21
Sending a fax	21
Available features	25
Attaching and sending the total page count	25
Sending a fax at a specified time	25
Sending one scanned page at a time (Quick Memory TX)	25
Overseas faxing	25
Confirming whether the original has been scanned or not	26
Erasing shadows	26
Specifying a scanning area size on the original	27
Sending originals of different sizes with one operation	27
Sending an original with fold lines	28
Sending long originals	28
Sending double-paged originals	28
Specifying the binding position of double-sided originals	29
Sending faxes by command from the recipient	29
Releasing ECM mode	29
Specifying an original for polling	30
Releasing Super G3 Mode	30
Specifying a relay destination	30
Using a confidential box	31
Sending password-protected faxes	31
Adjusting the background color density	31
Emphasizing character edges	32
Saving to a box	32
Explanation of manual conventions	33
Descriptions of original documents and paper	35
User’s guides	36
Printed manuals	36
User’s Guide CD manuals	36
1 Before using this machine	39
1.1 Precautions	39
1.2 Using the control panel	40
Control panel	40
Fax Mode screens	42
1.3 Initial settings	45
1.4 Convenient function settings	46
1.5 User authentication and account track	47
With user authentication (machine authentication)	47
With user authentication (external server authentication)	47
With account track	48
1.6 Fax reception using a box	49
Box types	50
PC-FAX RX function operations	52
1.7 Transmission and reception using an extension line	54
Usage as both a transmission/reception line	54
Usage as a reception-only line	55
Usage as a sending-only line	56
2 To send a fax	58
2.1 General fax operation	58
Sending a fax	58
2.2 Loading the original	63
Loading the original in the ADF	63
Loading the original on the original glass	64
Faxing a multi-page original using the original glass	64
Sending the original using both the ADF and the original glass	66
2.3 Specifying scanning conditions	68
Specifying scanning settings	68
Original type	69
Simplex/Duplex	70
Resolution	71
Density	72
2.4 Specifying only one destination	73
Specifying from registered destinations	73
Searching for a registered destination (Index button)	75
Searching for a registered destination (Address Type)	76
Searching for registered destinations (Detail Search)	77
Specifying by direct input	79
Specifying from the job history	81
Performing an LDAP search (Search)	82
Performing an LDAP search (Advanced Search)	84
2.5 Specifying multiple destinations (Sequential broadcast transmission or broadcast transmission)	86
Specifying multiple destinations (from registered destinations, direct input, job history)	86
Specifying multiple destinations (using the group button)	87
2.6 Sending a fax using a program destination	89
To send a fax after specifying a program destination	89
2.7 Checking the settings	91
To check the settings	91
2.8 Operations while scanning	95
If original size cannot be detected	95
When there is a memory overflow	96
Original auto rotation	96
2.9 When unable to send fax	97
Redial	97
Auto redial function	97
Manual redial (Current Jobs list)	98
Manual redial (Fax Retransmit User Box)	99
2.10 Reserving a transmission	101
2.11 Sending a fax while confirming the status of the recipient’s machine (Manual transmission).	103
2.12 Aborting transmission	104
Aborting a job during transmission	104
Canceling timer transmission reserved jobs	105
2.13 Checking reserved jobs to be transmitted	106
2.14 Checking transmission results	107
To check the transmission result	108
2.15 Memory transmission and quick memory transmission	111
Memory transmission	111
Quick memory transmission	111
To use quick memory transmission	111
2.16 Attaching the total page count to a sent fax (Total # of Pages)	113
To send a fax after specifying the number of pages	113
2.17 Sending a fax after specifying a time (Timer TX)	116
To conduct timer TX	116
2.18 Faxing overseas (Overseas TX)	119
To send a fax in overseas transmission mode	119
2.19 Fax Header Settings	122
Position set for Fax Header	122
Print Receiver’s Name Setting	124
2.20 Faxing after previewing	126
Preview screen	126
Zoom	127
Page Rotation	127
View Finishing	128
Change Setting	129
Previewing	130
3 Reception	133
3.1 Reception modes	133
Auto reception (Fax only mode)	133
Manual reception (Telephone Only mode)	133
3.2 Auto reception (Fax only mode)	134
3.3 Manual reception (Telephone only mode)	135
Manual reception	135
3.4 When unable to receive fax	136
3.5 Temporary memory reception	137
Temporary memory reception	137
Forwarding a job received in temporary memory	137
3.6 Maintaining a record during reception	139
Reduction printing	139
Printing after reducing the size to fit the paper	140
Printing to equal size	147
Method of printing during reception	148
3.7 Footer Setting	149
4 Troubleshooting	152
4.1 Fax cannot be sent	152
4.2 Fax cannot be received	153
4.3 Error Messages	155
4.4 If “Contact your Service Rep.” is displayed (Service Call)	156
5 Specifications	159
5.1 Specifications	159
6 Useful transmission functions	161
6.1 List of functions on the Settings screen	161
Scan Settings	161
Original Settings	163
Communication Settings	164
6.2 Sending a fax after adjusting the density of background color (Background Removal)	166
Background Removal	166
Sending the fax after adjusting the background	166
6.3 Sending the fax after emphasizing the character edges (Sharpness)	169
Sharpness	169
Sending the fax after adjusting the sharpness	169
6.4 Sending the fax after removing the black shadow (Frame Erase)	172
Frame Erase	172
Sending a fax after setting the Frame Erase	173
6.5 Sending double page originals page by page from right to left (Book Copy)	176
Book Copy	176
Sending the fax after specifying book copy	177
6.6 Sending a fax after specifying the scan size of the original (Scan Size)	182
Scan Size	182
Sending the fax after specifying the scan size	183
6.7 Copying the original at the same time as sending the Fax (Send & Print)	186
Send & Print	186
Sending the fax after specifying Send & Print	186
6.8 Confirming that the original is scanned (TX Stamp)	189
TX Stamp	189
Sending the fax after specifying TX Stamp settings	190
6.9 Sending an original of varying sizes by a single operation (Mixed Original)	192
Mixed Original	192
Sending the fax after specifying Mixed Original setting	192
6.10 Sending an original with folds (Z-Folded Original)	195
Z-Folded Original	195
Sending the fax after specifying Z-Folded Original setting	196
6.11 Sending a long original (Long Original)	198
Long Original	198
Sending the fax after specifying Long Original setting	199
6.12 Specifying the binding position (Binding Position)	201
Binding Position	201
Specifying binding position	201
6.13 Faxing by reducing the effect of dust from the left partition glass (Despeckle)	204
About the Despeckle	204
To fax in the Despekle mode	204
6.14 Sending a fax after cancelling ECM mode (ECM OFF)	206
ECM OFF	206
Sending the fax after specifying ECM OFF	207
6.15 Sending a fax after cancelling Super G3 mode (V. 34 OFF)	210
V. 34 OFF	210
Sending the fax after setting V. 34 OFF	210
6.16 Sending an original in Public/Personal/Group box by fax	213
Sending an original in Public/Personal/Group box by fax	213
6.17 Check the recipient’s machine and send the fax (Check Dest. & Send)	216
Check Dest. & Send	216
Sending a fax after specifying Check Dest. & Send	216
6.18 Sending the fax after reconfirming the destination (Destination Check Display Function)	219
Destination Check Display Function	219
Sending a fax after reconfirming the destination	219
6.19 Sending the fax after specifying the telephone line (Select Line settings)	221
Select Line settings	221
Sending the fax after specifying the telephone line	221
6.20 Sending the fax with the password (Password TX)	224
Password TX	224
Specifying the Password TX settings	224
6.21 Confidential transmission (F-Code TX)	227
Confidential transmission	227
Confidential transmission	228
6.22 Sending the fax after specifying the relay destination (F-Code TX)	230
Relay destination specification	230
Setting the relay destination specifications	231
6.23 Specifying the way of adding the transmission source information (Fax Header Settings)	234
Fax Header Settings	234
Specifying the Fax Header Settings	235
7 Useful reception functions	238
7.1 Using a confidentially received original	238
Confidential reception	238
Printing confidentially received originals	239
Deleting confidentially received originals	239
7.2 Handling originals received by memory	241
Printing received originals	241
Deleting received originals	242
7.3 Printing at the time of reception	243
When [Duplex Print (RX)] is set to [ON]	243
8 Polling	245
8.1 Sending a fax when requested by the recipient (Polling transmission)	245
Reserving polling transmission originals	245
Printing originals in the Polling TX User Box	248
Deleting originals in the Polling TX User Box	249
8.2 Receiving a sender’s original when requested by this machine (Polling reception)	250
Polling reception	250
Polling reception	251
8.3 Polling after specifying the original (Bulletin board)	253
Registering an original on a bulletin board	253
Printing a bulletin board original	256
Deleting a bulletin board original	257
Polling reception of bulletin board original	259
9 Registering/Specifying Settings	262
9.1 Displaying the fax registration screen	262
Displaying Create One-Touch Destination screen	262
9.2 Registering the Address Book	264
Registering the fax number in Address Book	265
Registering fax numbers in Address Book from Destination Settings screen	269
Changing the Address Book	272
Deleting Address Book destinations	273
9.3 Registering Group destinations	275
Registering Group destinations	276
Changing Group destinations	279
Deleting registered Group destinations	280
9.4 Registering Program destinations	281
Registering program destinations	281
Deleting program destinations	286
9.5 Changing the destination level (Apply Levels/Groups to Destinations)	288
Apply Levels/Groups to Destinations	288
Changing destination levels	289
9.6 Confidential box settings	292
Registering a confidential box	292
Working of confidential communication	297
9.7 Specifying bulletin board settings	298
Registering Bulletin Board User Box	298
Structure of Bulletin board polling transmission and reception	301
9.8 Specifying Relay box settings	302
Registering Relay User Box	302
Working of relay distribution	305
9.9 Setting Memory RX User Box	306
10 Utility mode	308
10.1 Utility mode operation	308
Displaying User Settings screen	309
Terminating User Settings screen	309
Displaying Administrator Settings screen	310
Terminating Administrator Settings screen	311
10.2 Utility mode list	312
User Settings > Custom Display Settings > Scan/Fax Settings	312
User Settings > Custom Display Settings > FAX Active Screen operation	313
User Settings > Custom Display Settings > Search Option Settings	313
User Settings > Scan/Fax Settings > Default Scan/Fax Settings	313
Administrator Settings > System Settings > Power Save Settings	314
Administrator Settings > System Settings > Output Settings > Print/Fax Output Settings	314
Administrator Settings > System Settings > Restrict User Access > Restrict Access to Job Settings > Registering and Changing Address	314
Administrator Settings > System Settings > Restrict User Access > Restrict Operation > Restrict Broadcasting	314
Administrator Settings > System Settings > Reset Settings > Job Reset > Next Job > Reset Data After Job	315
Administrator Settings > System Settings > Stamp Settings	315
Administrator Settings > User Authentication/Account Track > Limiting Access to Destinations	315
Administrator Settings > Fax Settings > Header Information	315
Administrator Settings > Fax Settings > Header/Footer Position	316
Administrator Settings > Fax Settings > Line Parameter Settings	316
Administrator Settings > Fax Settings > TX/RX Settings	317
Administrator Settings > Fax Settings > Function Settings > Function ON/OFF Setting	318
Administrator Settings > Fax Settings > Function Settings > Memory RX Settings	319
Administrator Settings > Fax Settings > Function Settings > Closed Network RX	319
Administrator Settings > Fax Settings > Function Settings > Forward TX Setting	319
Administrator Settings > Fax Settings > Function Settings > Incomplete TX Hold	320
Administrator Settings > Fax Settings > Function Settings > PC-FAX RX Setting	320
Administrator Settings > Fax Settings > Function Settings > TSI User Box Setting	320
Administrator Settings > Fax Settings > PBX Connection Setting	321
Administrator Setting > Fax Setting > Report Settings	321
Administrator Settings > Fax Settings > Job Settings List	322
Administrator Settings > Fax Settings > Multi Line Settings > Line Parameter Setting	322
Administrator Settings > Fax Settings > Multi Line Settings > Function Settings	322
Administrator Settings > Fax Setting > Multi Line Settings > Multi Line Settings	322
Administrator Settings > Fax Settings > Multi Line Settings > Sender Fax No.	323
Administrator Settings > Security Settings > Security Details > Manual Destination Input	323
Administrator Settings > Security Settings > Security Details > Restrict Fax TX	324
Administrator Settings > Security Settings > Security Details > Hide Personal Information	324
Administrator Settings > Security Settings > Security Details > Display Activity Log	324
10.3 Setting the initial state of Fax/Scan screen (Scan/Fax Settings)	325
Scan/Fax Settings	326
10.4 Setting the screen during fax operation (FAX Active Screen)	328
Setting the FAX Active Screen	328
10.5 Specifying differentiation of uppercase/lowercase letters when searching destinations (Search Option Settings)	331
Search Options Settings	331
10.6 Setting initial setting value of fax function (Default Scan/Fax Setting)	333
Default Scan/Fax Settings	333
10.7 Specifying the power save transition conditions (Enter Power Save Mode)	335
Setting Enter Power Save Mode	335
10.8 Setting the printing method for received original (Print/Fax Output Settings)	338
Specifying Print/Fax Output Settings	338
10.9 Specifying the prohibitions to cause a change in destination registration (Registering and Changing Addresses)	340
Specifying settings for Registering and Changing Addresses	340
10.10 Setting prohibitions for sending a fax to multiple destinations (Restrict Broadcasting)	342
Setting prohibitions for sending a fax to multiple destinations	342
10.11 Specifying whether to reset the destination and settings (Reset Data After Job)	344
Setting Reset Data After Job	344
10.12 Specifying stamp printing specifications (Stamp Settings)	347
Specifying stamp settings	347
10.13 Protecting the destination information (Limiting Access to Destinations)	350
Registering the groups	350
Specifying destination level settings	353
10.14 Registering transmission source name and fax number (Header Information)	356
Registering Header Information	356
10.15 Specifying the method of setting the transmission source/reception information (Header/Footer Position)	360
Setting Header/Footer Position	361
10.16 Specifying transmission/ receiving mode (Line Parameter Settings)	363
Specifying Line Parameter Settings	363
10.17 Settings of transmission and reception mode (TX/RX Settings)	366
Specifying TX/RX Settings	367
10.18 Specifying the ON/OFF settings of the function (Function ON/OFF Setting)	370
Specifying Function ON/OFF Setting	371
10.19 Specifying memory reception settings (Memory RX Settings)	374
Specifying the Memory RX Settings	374
10.20 Reception settings only for the specific caller (Closed Network RX)	377
Specifying Closed Network RX setting	377
10.21 Forwarding the received original (Forward TX Setting)	380
Specifying the Forward TX Setting	380
10.22 Specifying the resending (Incomplete TX Hold)	383
Specifying the Incomplete TX Hold Setting	383
10.23 Specifying the reception in box of hard disk (PC-FAX RX Setting)	386
Specifying PC-FAX RX Setting	387
10.24 Distributing the received original per sender (TSI User Box Setting)	390
Specifying the TSI User Box Setting	391
10.25 Specifying the function related to private branch exchange (PBX Connection Setting)	395
Specifying PBX Connection Setting	395
10.26 Specifying the printing methods for report (Report Setting)	397
Specifying Report Settings	398
10.27 Specifying the extended telephone line parameter settings (Lines Parameter Setting)	400
Specifying Line Parameter Setting	400
10.28 Specifying the extended telephone line function settings (Function Settings)	403
Specifying Function Settings	403
10.29 Specifying the communication methods of Extended telephone lines (Multi Line Settings)	406
Specifying Multi Line Settings	406
10.30 Specifying the fax number of Extended telephone line (Sender Fax No.)	409
Specifying Sender Fax No. setting	409
10.31 Prohibiting the direct input of fax number (Manual Destination Input)	412
Specifying Manual Destination Input settings	412
10.32 Prohibiting the Fax sending function (Restrict Fax TX)	414
Specifying Restrict Fax TX settings	414
10.33 Specifying settings such that fax number cannot be displayed (Hide Personal Information)	417
Specifying the Hide Personal Information settings	417
10.34 Specifying settings such that communication history cannot be displayed (Display Activity Log)	420
Specifying Display Activity Log settings	420
11 Reports and Lists	424
11.1 Report / List Types	424
Reports	424
Lists	425
11.2 Activity Report	426
Conventions of Activity Report	426
Auto Printing	428
Manual Printing	428
11.3 TX Result Report	431
Conventions of TX Result Report	431
Manual Printing	432
Auto Printing	433
11.4 Polling TX Report	434
11.5 Polling RX Report	436
11.6 Sequential Polling RX Report	438
11.7 Reservation Communication Report	440
11.8 Reservation Polling TX Report	442
11.9 Broadcast Reserved Report	444
11.10 An address Polling RX Reserved Report	446
11.11 Sequence Polling Rx Reserved Report	448
11.12 Confidential RX Report	450
11.13 Bulletin board transmission report (Polling TX Report)	452
11.14 Relay TX Result Report	454
11.15 Relay Request Report	456
11.16 PC-FAX TX Error Report	458
11.17 Broadcast Report	459
11.18 Speed Dial List (Address Book destination list)	461
Conventions of Speed Dial List	461
Printing the Speed Dial List	462
11.19 Group Address List	464
Conventions of Group Address List	464
Printing Group Address List	465
11.20 Program List	467
Conventions of Program List	467
Printing Program List	467
11.21 Fax Setting List	470
Conventions of FAX Settings List	470
Conventions of Relay List	472
Conventions of Sender (TSI) RX User Box	473
Conventions of Confidential/Bulletin List	474
Printing Fax Setting List	475
12 Appendix	478
12.1 About the original number stored in the memory	478
12.2 Entering text	479
Enlarging the keyboard	481
To type text	482
List of Available Characters	482
12.3 Fax glossary	483
13 Index	488
A to F	488
G to R	489

Match case Limit results 1 per page

Troubleshooting

C550

4-3

4.2

Fax cannot be received

If the fax cannot be received, refer to the following table, and then perform

the indicated operations. If the fax still cannot be received correctly, even af-

ter performing the described operations, contact your service representative.

Detail

For error messages refer to “Error Messages” on page 4-5.

For details on the troubleshooting procedures for original misfeed, paper

misfeed, poor print quality, or empty toner, refer to the User’s Guide

[Copy Operations].

Symptoms

Checkpoints

Remedy

Fax cannot be

received

Is the paper loaded?

When the paper load icon lights up and there is no

paper in the tray, the received original is stored in the

memory.

Load the paper.

For details on paper loading operation, refer to the

User’s Guide [Copy operations].

Is the paper blocked?

If there is a paper misfeed, the received original is

stored in the memory.

Remove the blocked paper.

For details on the remedy of paper misfeed, refer to

the User’s Guide [Copy Operations].

Is the toner empty?

Fax cannot be received if the toner is empty.

Replace the toner cartridge immediately.

For details on the toner cartridge replacement, refer

to the User’s Guide [Copy Operations].

Is the machine set to

receive faxes manual-

ly?

When the [Receiver Mode] of the Utility mode is set

to [Manual RX], reception operation is necessary.

Refer to “Manual reception (Telephone only mode)”

on page 3-4 and carry out the reception operation.

Is the telephone line

connected correctly?

Is the telephone line disconnected?

Check the telephone line connection and connect it

if it is disconnected.

Is the [Closed Net-

work RX] valid?

If the [Closed Network RX] is valid, fax is received

from specific senders only.

Contact your administrator.

Was the fax sent with

an incorrect SUB ad-

dress in the F-code by

the sender?

If an incorrect SUB address is received while confi-

dential box or Relay User Box is set, a transmission

error occurs and the fax cannot be received. Check

the SUB address setting on the sender’s fax ma-

chine.