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Kyocera TASKalfa 4551ci TASKalfa 3051ci/3551ci/4551ci/5551ci Operation Guide R - Page 489

Responding to Printing System Error, Error, Message, Checkpoints, Corrective Actions

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Troubleshooting > Troubleshooting Responding to Printing System Error Error Code 1020 1030 1031 1040 2000 Message Checkpoints Corrective Actions Machine interface board failure. - Call service. Printing System failure has occurred. Make a note of the error code displayed on the touch panel. Call service. Failed to connect to the Printing Is the power switch of Printing System. System turned ON? Turn the power switch of Printing System on. Check the connection to the Printing System. > Printing System power > Interface cable connection Is the power cable of Printing System plugged? Turn the main power switch of the machine off and check that the power cable of Printing System is correctly plugged. After checking the power cable, turn the main power switch of the machine on. Is the interface cable (DVI) connected from the machine to Printing System? Check that the interface cable is correctly connected. Failed to connect to the Printing - System. Check the connection to the Printing System. > Interface cable connection Check that the interface cable is correctly connected. If the error exists, Printing System failure has occurred. Make a note of the error code displayed on the touch panel. Call service. Failed to connect to the Printing System. Check the connection to the Printing System. > Network cable connection > Network settings Is the network cable connected from the machine to Printing System? Check the network. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. Are the network settings correct? Press [System Menu], [System], [Next] of Network and then [Next] of TCP/IP Setting and configure the following settings: • TCP/IP: On • IPv6: On Failed to connect to the Printing - System. Check the connection to the Printing System. > Both machine and Printing System > Firmware versions installed on the machine and Printing System Make a note of the error code displayed on the touch panel. Call service. 10-37

Section	Page
Preface	2
Overview	3
Machine Features	4
Color and Image Quality Functions	8
Basic Color Modes	8
Adjusting Image Quality and Color	9
Guides Provided with the Machine	11
About the Operation Guide (this Guide)	12
Structure of the guide	12
Conventions Used in This Guide	13
Contents	18
Menu Map	25
1 Legal and Safety Information	45
Notice	46
Safety Conventions in This Guide	46
Environment	47
Precautions for Use	48
Laser Safety (Europe)	49
SAFETY OF LASER BEAM (USA)	50
Safety Instructions Regarding the Disconnection of Power	51
WARNING	51
Radio Tag Technology	51
Other precautions (for users in California, the United States)	51
Warranty (the United States and Canada)	52
Legal Restriction on Copying/Scanning	53
EN ISO 7779	53
EK1-ITB 2000	53
Legal Information	54
Energy Saving Control Function	60
Automatic 2-Sided Copy Function	60
Resource Saving - Paper	60
Environmental benefits of \	60
Energy Star (ENERGY STAR®) Program	61
2 Installing and Setting up the Machine	63
Part Names	64
Machine Exterior	64
Connectors/Interior	66
With Optional Equipments Attached	67
Determining the Connection Method and Preparing Cables	68
Connection Example	68
Preparing Necessary Cables	69
Connecting Cables	70
Connecting LAN Cable	70
Connecting USB Cable	71
Connecting the Power Cable	71
Power On/Off	72
Power On	72
Power Off	73
Installing Software	75
Software on DVD (Windows)	75
Installing Printer Driver in Windows	76
Uninstalling the Software	78
Installing Printer Driver in Macintosh	79
Setting TWAIN Driver	81
Setting WIA Driver	82
Login/Logout	83
Login	83
Logout	84
Default Settings of the Machine	85
Setting Date and Time	85
Network Setup (LAN Cable Connection)	87
Quick Setup Wizard	90
Checking the Counter	92
Additional Preparations for the Administrator	93
To Send Documents to a PC	93
To E-mail Scanned Images	93
To Strengthen the Security	93
Command Center RX	95
Accessing Command Center RX	96
Changing Security Settings	97
Changing Host Name	98
E-mail settings	99
Registering Destinations	102
Registering a Custom Box	103
Transferring data from our other products	104
Migrating the Address Book	104
3 Preparation before Use	109
Using the Operation Panel	110
Operation Panel Keys	110
Adjusting the Operation Panel Angle	111
Touch Panel Display	112
Home Screen	112
Display for Originals and Paper	116
Display of keys that cannot be set	116
Original Preview	117
Enter key and Quick No. Search key	119
Help Screen	120
Accessibility Functions (Magnifying the View)	121
Energy Saver function	122
Low Power Mode and Auto Low Power Mode	122
Sleep and Auto Sleep	123
Loading Paper	124
Before Loading Paper	125
Loading in the Cassettes	126
Loading Paper in the Multi Purpose Tray	134
Paper stopper	138
Specifying Paper Size and Media	139
Preparation for Sending a Document to a PC	144
Making a note of the computer name and full computer name	144
Making a note of the user name and domain name	145
Creating a Shared Folder, Making a Note of a Shared Folder	146
Configuring Windows Firewall (for Windows 7)	150
Registering Destinations in the Address Book	154
Adding a Destination (Address Book)	154
Adding a Destination on One Touch Key (One Touch Key)	162
4 Printing from PC	165
Printing from PC	166
Printer driver print settings screen	169
Printer Driver Help	170
Changing the default printer driver settings (Windows 7)	170
Canceling printing from a computer	170
Banner printing	171
Printing Data Saved on the Printer	178
Private Print/Stored Job	178
Quick Copy/Proof and Hold	180
5 Operation on the Machine	183
Loading Originals	184
Placing Originals on the Platen	184
Loading Originals in the Document Processor	185
Checking the Equipment's Serial Number	187
Program	188
Registering Programs	190
Recalling Programs	190
Editing and Deleting Programs	192
Application	193
Installing Applications	193
Activating/Deactivating Application	194
Deleting Applications	196
Registering Shortcuts (Copy, Send, and Document Box Settings)	197
Adding Shortcuts	197
Editing and Deleting Shortcuts	198
Using the Internet Browser	199
Launching and Exiting the Browser	199
Using the Browser Screen	200
Canceling Jobs	201
Canceling Jobs	201
Canceling printing from a computer	202
Copying	203
Basic Operation	203
Reserve Next	205
Interrupt Copy	206
Sending	207
Basic Operation	208
Specifying Destination	210
Checking and Editing Destinations	218
Confirmation Screen of Destinations	219
Sending to Different Types of Destinations (Multi Sending)	220
WSD Scan/DSM Scan	221
Scanning using TWAIN	225
Scanning a document placed in the machine	225
Scanning a document stored in a custom box	227
Scanning with FMU Connection	229
Using FMU Connection to scan an original	229
How to use the FAX Function	230
What is Document Box?	231
Basic Operation for Document Box	232
Using a Custom Box	237
Creating a New Custom Box (Add/Edit Box)	237
Editing Custom Box	239
Storing Documents (Store File)	240
Printing Documents (Print)	241
Sending Documents (Send)	242
Editing Documents	244
Deleting Documents	248
Job Box	249
Outputting Repeat Copy Jobs	249
Form for Form Overlay	250
Printing Documents Stored in Removable USB Memory	252
Saving Documents to USB Memory (Scan to USB)	254
Check the USB memory information	255
Removing USB Memory	256
Manual Staple	257
6 Using Various Functions	259
Functions Available on the Machine	260
Copy	260
Send	262
Custom Box (Store File, Printing, Send)	264
Removable Memory (Store File, Printing Documents)	268
Functions	270
Original Size	270
Paper Selection	271
Mixed Size Originals	272
Original Orientation	274
Fold	275
Collate/Offset	276
Staple/Punch	277
Paper Output	280
Density	280
Original Image	281
EcoPrint	282
Color Selection	282
Color Balance	284
Hue Adjustment	285
One-touch Image Adjust	286
Sharpness	288
Background Density Adj.	288
Saturation	289
Prevent Bleed-thru	289
Zoom	290
Combine	294
Margin/Centering, Margin, Centering	296
Border Erase	297
Booklet	299
Duplex	302
Cover	305
Form Overlay	306
Page #	307
Memo Page	309
Poster	310
Image Repeat	311
Text Stamp	312
Bates Stamp	314
Continuous Scan	316
Auto Image Rotation	317
Negative Image	317
Mirror Image	317
Job Finish Notice	318
File Name Entry	318
Priority Override	319
Repeat Copy	319
OHP Backing Sheet	320
DP Read Action	321
Skip Blank Page	321
2-sided/Book Original, Book Original	322
Sending Size	323
File Format	324
File Separation	327
Scan Resolution, Resolution	327
E-mail Subject/Body	327
Send and Print	328
Send and Store	328
FTP Encrypted TX	329
File Size Confirmation	329
Delete after Printed	329
Delete after Transmitted	329
Storing Size	330
Encrypted PDF Password	330
JPEG/TIFF Print	331
XPS Fit to Page	331
Functions Available in the Home Screen	332
Send to Me (E-mail)	332
Send to Me from Box (E-mail)	332
7 Status/Job Cancel	333
Checking Job Status	334
Details of the Status Screens	336
Checking Detailed Information of Jobs	341
Checking Job History	343
Checking the Detailed Information of Histories	345
Sending the Log History	345
Pause and Resumption of Jobs	346
Canceling of Jobs	346
Priority Override for Waiting Jobs	347
Reordering Print Jobs	348
Device/Communication	349
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	350
8 Setup and Registration (System Menu)	351
System Menu	352
Operation Method	352
System Menu Settings	354
Cassette/MP Tray Settings	357
Common Settings	359
Home	378
Copy	378
Send	379
Document Box/Removable Memory	384
FAX	385
Printer	385
Report	387
System/Network	393
Edit Destination	403
User Login/Job Accounting	403
User Property	404
Date/Timer/Energy Saver	404
Adjustment/Maintenance	407
Internet	410
Application	410
9 User Authentication and Accounting (User Login, Job Accounting)	411
User Login	412
First User Login Administration	412
User Login Setting	412
User Login	414
Authentication Security	416
Adding a User (Local User List)	418
Changing User Properties	421
Local Authorization	425
Group Authorization Set.	425
Guest Authorization Set.	428
Obtain NW User Property	431
Simple Login Settings	433
ID Card Settings	436
Job Accounting Setting	437
First Job Accounting Setup	437
Job Accounting Setting	437
Job Accounting	439
Login/Logout	439
Job Accounting Access	440
Job Accounting (Local)	441
Accounting List	442
Managing Accounts	443
Default Setting	446
Counting the Number of Pages Printed	448
Apply Limit	451
Copier/Printer Count	451
Unknown ID Job	452
10 Troubleshooting	453
Regular Maintenance	454
Cleaning	454
Toner Container Replacement	458
Waste Toner Box Replacement	461
Replacing Staples	464
Disposing of the Punch Waste	468
Troubleshooting	470
Solving Malfunctions	470
Responding to Messages	476
Adjustment/Maintenance	491
Clearing Paper Jams	496
Clearing a Staple Jam	524
11 Appendix	527
Optional Equipment	528
Overview of Optional Equipment	528
Optional Applications	535
Character Entry Method	537
Entry Screens	537
Entering Characters	539
Paper	540
Basic Paper Specifications	540
Choosing the Appropriate Paper	541
Special Paper	544
Specifications	549
Common functions	549
Copy functions	551
Printer functions	552
Scanner functions	553
Document Processor (Option)	554
Paper Feeder (500-sheet x 2) (Option)	554
Large Capacity Feeder (1,500-sheet x 2) (Option)	555
Side Feeder (500-sheet x 3) (Option)	555
Large Capacity Side Feeder (500, 1,500-sheet x 2) (Option)	555
Side Feeder (3,000-sheet) (Option)	556
1,000-Sheet Finisher (Option)	556
4,000-Sheet Finisher (Option)	557
Hole Punch Unit (Option)	557
Mailbox (Option)	558
Center-Folding Unit (Option)	558
Inner Job Separator (Option)	559
Inner Job Separator (JS-732) (Option)	559
Right Job Separator (Option)	560
Banner Tray (Option)	560
Glossary	561

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10-37

Troubleshooting > Troubleshooting

Responding to Printing System Error

Error

Code

Message

Checkpoints

Corrective Actions

1020

Machine interface board failure.

Call service.

—

Printing System failure has

occurred. Make a note of the

error code displayed on the touch

panel. Call service.

1030

Failed to connect to the Printing

System.

Check the connection to the

Printing System.

> Printing System power

> Interface cable connection

Is the power switch of Printing

System turned ON?

Turn the power switch of Printing

System on.

Is the power cable of Printing

System plugged?

Turn the main power switch of the

machine off and check that the

power cable of Printing System is

correctly plugged.

After checking the power cable,

turn the main power switch of the

machine on.

Is the interface cable (DVI)

connected from the machine to

Printing System?

Check that the interface cable is

correctly connected.

1031

Failed to connect to the Printing

System.

Check the connection to the

Printing System.

> Interface cable connection

—

Check that the interface cable is

correctly connected. If the error

exists, Printing System failure

has occurred. Make a note of the

error code displayed on the touch

panel. Call service.

1040

Failed to connect to the Printing

System.

Check the connection to the

Printing System.

> Network cable connection

> Network settings

Is the network cable connected

from the machine to Printing

System?

Check the network.

•

The network cable is connected.

•

The hub is not operating

properly.

•

The server is not operating

properly.

Are the network settings correct?

Press [System Menu], [System],

[Next] of Network and then [Next]

of TCP/IP Setting and configure

the following settings:

•

TCP/IP: On

•

IPv6: On

2000

Failed to connect to the Printing

System.

Check the connection to the

Printing System.

> Both machine and Printing

System

> Firmware versions installed on

the machine and Printing System

—

Make a note of the error code

displayed on the touch panel.

Call service.