Lenovo ThinkPad 380ED ThinkPad 385 User's Guide - Page 182
Printer Problems, Software Problems, Problem, Action, Parallel Port
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Troubleshooting Printer Problems Problem The printer does not work. Verify that: Action The parallel port is enabled. (Click on the Parallel Port ( ) icon.) The printer is turned on and ready to print. The printer signal cable is connected to the correct connector on the computer. (For the location of the printer connector, see "parallel connector" on page 16.) If the preceding items are correct and the printer still does not work, run the tests described in the printer manual. If the tests show that the printer is OK, have the computer serviced. Software Problems Problem An application program does not work correctly. Action To determine if a problem is caused by the software, verify that: Your computer has the minimum memory required to use the software. Refer to the manuals supplied with the software to verify this. The software is designed to operate with your computer and your operating system. Other software works correctly with your computer. Necessary device drivers are installed (see Chapter 7). The software you are using works correctly with another computer. If you have received any error messages when using the application program, refer to the manuals supplied with the software for a description of the messages and a solution to the problem. If the preceding items are correct and there is still a problem, contact your IBM authorized reseller or IBM marketing representative for help. 162 IBM ThinkPad 385 or 385D User's Guide