Lenovo ThinkPad G41 (English) Service and Troubleshooting guide for the ThinkP
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- Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 1
ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 2
- Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 3
ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 4
Note Before using this information and the product it supports, be sure to read the general information under "Important safety IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright International - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 5
addition to mobile personal computers, IBM ships some products (such as speakers or monitors) with external power adapters. If you have such a product, this information applies to your product. In addition, your computer product may contain a coin-sized internal battery that provides power to your - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 6
when it is appropriate for customers to replace those parts. You must closely follow all instructions when performing such replacements. Always make sure that the power is turned off and that the product is unplugged from any power iv ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 7
before you attempt the replacement. If you have any questions or concerns, contact the IBM Support Center. Power cords and toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the cord or power adapter has been stressed by misuse. Liquids - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 8
only be replaced with IBM approved parts. Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the metal contacts. Do not expose the battery to water or other liquids. Only recharge the battery pack strictly according to instructions included - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 9
, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover or disable these features. CD and DVD drive safety CD and - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 10
cables to receptacles. Remove signal cables from receptacles. Attach the power cord to an outlet. Remove all cables from devices. Turn the device ON. viii ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 11
with the telephone cable connection. - Do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER: Storing the rechargeable battery pack The battery pack should be stored at room temperature, charged to approx. 30 to 50 % of capacity. We recommend that - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 12
hazard, disconnect all the cables and the ac adapter when you install the CDC or Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous. CAUTION: x ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 13
upgraded a CDC or Mini PCI Card or a memory card LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 14
exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing. Some drives contain an embedded Class 3A laser diode. Note this warning: DANGER Emits the risk of suffocation from plastic bags. xii ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 15
to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. Save these instructions. Important safety information xiii - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 16
xiv ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 17
read "ThinkPad G40 Regulatory Notice," the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication. Information about hard disk capacity Instead of providing a recovery CD or a Windows® CD with your computer, IBM provides simpler - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 18
xvi ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 19
and easy-to-follow instructions for getting started and staying productive. You can also use the Access IBM button to interrupt the startup sequence of your computer and start the IBM Rescue and Recovery™. If Windows does not start correctly, press the Access IBM button during the startup - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 20
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Click the play button to watch the video clip. xviii ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 21
screen problems 22 Battery problems 24 Hard disk drive problems 25 Startup problems 26 Other problems 27 Starting IBM BIOS Setup Utility . . . . . 30 Recovering pre-installed software . . . . . 32 Replacing the hard disk drive 33 Replacing the battery 36 Chapter 3. Getting help and service - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 22
xx ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 23
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer . . . . 6 © Copyright IBM Corp. 2004 1 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 24
Rear view Wireless antenna (on some models) Power status Power jack Modem connector Ethernet connector USB connectors PS/2 connector Parallel connector Monitor connector Security keyhole Audio jacks Floppy disk drive USB connectors 2 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 25
Processor Memory v Built-in: 128 MB, 256 MB, or 512 MB, depending on the model v Maximum: 2048 MB Storage device v 2.5-inch hard disk drive: 20 2048 x 1536 v Brightness control Keyboard v 87-key, 88-key, or 92-key v TrackPoint® v Fn key function v Access IBM button v Volume control buttons v - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 26
PC Card slots (Type II: two slots; Type III: one slot) v Headphone jack v Microphone jack v Four Universal Serial Bus (USB 2.0) connectors v RJ11 telephone connector v RJ45 Ethernet connector v Integrated wireless LAN feature (on some models) 4 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 27
Specifications Specifications Size v Width: 329 mm (12.95 in.) v Depth: 282.5mm (11.2 in.) v When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: - Operating with no diskette in the drive: 8% to 95% - Operating with a diskette in the drive: 8% to 80% - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 28
activity and battery charge , or speakers (within the display and the keyboard or the palm rest. hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. 6 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 29
. v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access IBM, your on-board help system, for information on replacing your hard disk drive (open Access IBM by pressing - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 30
1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside. 8 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 31
Caring for your ThinkPad computer 2. Wipe or dust the stain gently with a soft, dry cloth. 3. If the stain remains, moisten a soft, lint-free cloth with water let any liquid drip into the computer. 6. Be sure to dry the display before closing it. Chapter 1. Overview of your new ThinkPad computer 9 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 32
Caring for your ThinkPad computer 10 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 33
Computer screen problems 22 Battery problems 24 Hard disk drive problems 25 Startup problems 26 Other problems 27 Starting IBM BIOS Setup Utility . . . . . 30 Recovering pre-installed software . . . . . 32 Replacing the hard disk drive 33 Replacing the battery 36 © Copyright IBM Corp. 2004 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 34
and that it has found no problems, consider running more of the tests in PC-Doctor for Windows. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician. 12 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 35
the battery, or replace the battery with a fully charged one. 0191: System Security Invalid remote change requested. The system configuration change has failed. Confirm the operation and try again.To clear the error, enter the IBM BIOS Setup Utility. 0199: System Security IBM Security password - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 36
an application program. The computer uses the default settings. Run IBM BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0260: System timer error Have the computer serviced. 14 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 37
card is plugged in - Power off and remove the daughter card. 1804: Unauthorized battery is detectedReplace it with a battery of the correct model. You cannot use the attached battery with this computer. Replace it with a battery of the correct model. Chapter 2. Solving computer problems - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 38
is correctly installed. v A startable diskette is in the diskette drive Fan error If you still see the same error message, check the boot sequence, using the IBM BIOS Setup Utility. The cooling fan has failed. Have the computer serviced. 16 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 39
computer problems Message EMM386 Not Installed - Unable to Set Page Frame Base Address. Solution Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS CardBus Configuration Error -Device Disabled and save this file. Go to the IBM BIOS - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 40
Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: Reinstall your operating system, and turn - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 41
is still not reset, remove the ac adapter and the battery. Keyboard problems Problem: Some or all of the keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if any is set. If an external PS - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 42
function does not work. Solution Check the mouse driver in the Device Manager window, and make sure that the IBM PS/2 TrackPoint driver is installed. Standby or hibernation problems Problem: The computer enters standby mode unexpectedly. 20 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 43
to "Specifications" on page 5. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 44
as follows: 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the hibernate support checkbox. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the PM driver has been installed. Problem: Under Windows XP, the Fn - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 45
. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The display resolution and color depth are correctly set. v The monitor type is correct. To check these settings, do as follows: For Windows XP: 1. Click Start. 2. Click - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 46
Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery is in the computer. 3. Connect the ac adapter to the computer and let it charge. If the battery cannot be fully charged in 24 hours, use a new battery. 24 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 47
it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. Hard disk drive problems Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard when: v The hard disk drive starts accessing the data or when it - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 48
and Restore Your files, folders or backups using IBM Rapid Restore Ultra. v Configure Your system settings and passwords. v Communicate Use the internet and link to the IBM support site. v Troubleshoot Diagnose problems using diagnostics. 26 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 49
and hold the power switch for 4 seconds or more. Problem: The computer does not start from a device you want, such as a diskette drive. Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 50
all of the following: 1. Attach the ac adapter. 2. Close applications not being used. 3. Try to lower system temperature by increasing the fan speed with the Battery MaxiMiser Wizard with Fan Control. Problem: Playback of DVD is not smooth. 28 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 51
Solving computer problems Solution: This problem may occur when the ac adapter is not attached. To prolong battery life with the higher frequency of Intel's Pentium 4/Celeron processors, the ThinkPad G40 implements the Dynamic CPU Throttling feature, which reduces CPU frequency dynamically: 1) when - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 52
opens. 4. Click Access BIOS. The System Restart Required window is displayed. Click Yes. The computer restarts, and IBM BIOS Setup Utility screen appears. If you have set a supervisor password, the IBM BIOS Setup Utility menu appears after you enter the password. You can start the utility by - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 53
Solving computer problems 8. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. Chapter 2. Solving computer problems 31 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 54
opens. 4. Click Restore factory contents. 5. Follow the instructions on the screen. 6. When the recovery process finishes, press the Enter key. Your computer will restart with the pre-installed operating system, drivers, and software. 32 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 55
in standby mode, or in hibernation mode. To replace the hard disk drive, do the following: 1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 56
away from the computer. 6. Do not remove the screws from the sides of the cover; instead, detach the cover from the hard disk drive by pulling in the direction of the arrows, first 1 and then 2 . 7. Attach the cover to a new hard disk drive. 34 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 57
Replacing the hard disk drive 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. 9. Turn the computer over so that its bottom side is up. Reinstall the screw. 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 58
off the computer. 2. Close the computer display, and turn the computer over. 3. Slide the battery latch to unlock it 1 ; then remove the battery 2 . Note: The first position of the battery latch is for releasing the lock of the battery. 2 1 36 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 59
Replacing the battery 4. Align the side of a fully charged spare battery with the side of the battery space in the computer 1 ; then gently push the battery into the space 2 . 5. Slide the battery latch to lock it. 6. Turn the computer over again. Connect the ac adapter and the cables to the - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 60
Replacing the battery 38 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 61
Chapter 3. Getting help and service from IBM Getting help and service 40 Getting help on the Web 40 Calling IBM 40 Getting help around the world 43 © Copyright IBM Corp. 2004 39 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 62
for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, please go to http://www.microsoft.com. IBM offers Up and Running technical assistance with installation of, or questions related to, Service Packs - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 63
software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 64
Getting help and service Country or region Canada Language English/French Telephone Number 1-800-565-3344 Chile China China (Hong Kong S.A.R.) Spanish Mandarin -2225 21-791 51 47 095-940-2000 (65)1-800-840-9911 91-662 49 16 08-477 4420 42 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 65
Hanoi (84)4-843-6675 *1 If you purchased your ThinkPad computer in Japan, the telephone number of the IBM Support Center is given to you as soon as you information about International Warranty Service, see Service Announcement 601-034 at http://www.ibm.com/. Click Support & downloads, click - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 66
Getting help and service 44 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 67
v Using integrated wireless cards on airplanes, or in hospitals v In environments where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization (e.g. airport - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 68
and log on with administrative privileges. 2. Click Start, then right-click My Computer (for Windows 2000, right-click My Computer on the desktop) and select Properties. 3. Select the Hardware tab, and then click the Device Manager button. 46 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 69
tab. 7. Select Extended Channel Mode and set the value to Enable. Note: The above applies only to systems with the 802.11b wireless function that support Extended Channel Mode. Appendix A. Wireless related information 47 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 70
48 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 71
to your hardware. The following items are not covered under warranty service: v Replacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of non-IBM software problem sources. v Installation of customer replaceable units - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 72
problem v Exact wording of any error messages v Hardware and software configuration information To find the telephone number for the Support Center nearest you, see "Telephone numbers" in Chapter 3, "Getting help and service from IBM," on page 39. 50 ThinkPad® G40 Series Service and Troubleshooting - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 73
or sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Unless - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 74
with an IBM Machine) and other software updates from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. If your problem can be resolved with a Customer Replaceable Unit ("CRU") (e.g., keyboard, mouse, speaker, memory, hard disk drive and other - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 75
the item replaced. The replacement assumes the warranty service status of the replaced item. Your Additional Responsibilities Before IBM or your IBM for any reason. You should remove all such information from the Machine prior to its return. Circumstances may arise where, because of a default on IBM - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 76
Internal Code (″LIC″). This limit also applies to IBM's suppliers and your reseller. It is the maximum for which IBM, regard to conflict of law principles. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 77
The following is added to this Section: To obtain warranty service from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378). CANADA Limitation of Liability: The following replaces item 1 of this section: 1. damages for bodily injury (including death) or physical harm to real property - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 78
of Singapore International Arbitration replaces items 1 and 2 of this Section: 1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBM's negligence; and 56 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 79
of this item, the term "Machine" includes Machine Code and Licensed Internal Code ("LIC"). Arbitration: The following is added under this heading The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 80
limitations in that Act. PEOPLE'S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces ″laws of the country in which you acquired the Machine″ in the first sentence: Warranty apply to Machines purchased from IBM or an IBM reseller. 58 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 81
service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty service the country in which you acquired the Machine" is replaced by: 1) ″the laws of Austria″ in - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 82
exclusively by, the competent court of a) Athens for Greece, b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e) Madrid for Spain; 60 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 83
of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Code. IBM may, however, institute proceedings in a competent court in the country of installation. Obtain Warranty Service: The following is added to this section: To obtain warranty service from IBM in EU - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 84
Internal IBM is legally liable. 2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT DAMAGES, OR FOR ANY 62 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 85
replaces the first sentence of the first paragraph of this section: The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine's conformity to its Specifications paragraph does not apply. What IBM Will Do to Correct Problems: The following is added to - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 86
Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded. Limitation of Liability: The following replaces the terms of section in its entirety: For the purposes of this section, a ″Default″ means any act, statement, 64 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 87
by you for the individual Machine that is the subject of your claim from IBM. UNITED KINGDOM Limitation of Liability: The following replaces the terms of this section is in its entirety: For the purposes of this section, a ″Default″ means any act, statement, omission, or negligence on the part of - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 88
period and type of warranty service IBM provides. Warranty Period The warranty period may vary by country or region and is specified in the table below. Note: "Region" means either Hong Kong or Macau Special Administrative Region of China. 66 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 89
reseller for country and location specific information. 1. Customer Replaceable Unit (″CRU″) Service IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 90
Asked Questions (FAQs) and Support by Product (Machine) with links to Product Support pages. The IBM Statement of Limited Warranty is also available on this site in 29 languages. To obtain warranty service contact IBM or your IBM reseller. 68 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 91
Support Center telephone numbers Phone numbers are subject to change without notice. -5160 Hanoi (84)4-843-6675 Guarantee supplement for Mexico This supplement is considered part of IBM's Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 92
Centers, please visit: http://www.pc.ibm.com/la/centros_de_servicio/servicio_mexico/ servicio_mex ico.html IBM de México, Manufactura y Tecnología, S. A. de C. V. Camino a El Castillo 2200 El Salto, Jalisco C.P. 45680, Tel. 01-800-3676900 70 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 93
to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject their products and update them if needed. This IBM hardware product cannot prevent errors that might occur if software, upgrades, or peripheral - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 94
IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad G40, machine type 2881, 2882, or 2886 that may cause undesired operation. Responsible Party: 72 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 95
International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone 1-919- the approximation of the laws of the Member States relating to electro-magnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 96
company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in IBM sales, service, or marketing, and follow that person's instructions. You can also see the instructions at www.ibm.com/jp/pc/recycle/battery 74 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 97
of a battery pack, you must comply with local ordinances and regulations. Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: IBM IBM (logo) PS/2 Rapid Restore Rescue and Recovery ThinkPad TrackPoint Microsoft and Windows are - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 98
76 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 99
Appendix C. Notices 77 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 100
, other countries, or both. Other company, product, and services names may be trademarks or service marks of others. This offer is subject to change or cancellation without notice. © Copyright IBM Corporation 1999 2002. All rights reserved. 78 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 101
Appendix C. Notices 79 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 102
être des marques déposées ou de service d'autres sociétés. Cette offre peut faire l'objet d'annulation ou de modification sans avis pré © Copyright IBM Corporation 1999 2002. Tous droits réservés. Part Number / Numéro de référence 49P1094 80 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 103
/CD SmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win. Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 104
of RAM. Disk Space 96MB available disk space to install the minimum features; 29MB of available disk space required to run from CD-ROM drive. Browsers Lotus FastSite requires Microsoft Internet Explorer 3.02 or later (included). 2 English 82 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 105
Millennium brochure. If you do not have the CD media for Lotus Notes Mail with this IBM PC, this document entitles you to order a CD-Rom version of Lotus Notes Mail for a nominal charge for use with Microsoft Windows. IBM International Program Licence Agreement This offer is governed by copyright - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 106
about Lotus support options, visit the Lotus support web pages at www.support.lotus.com For queries with regard to your Smartsuite CD order fulfillment (from the coupon supplied) please E-Mail to: [email protected] 4 English 84 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 107
Appendix C. Notices 85 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 108
86 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 109
Appendix C. Notices 87 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 110
88 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 111
H hard disk problems 25 replacing 33 hibernation problems 20 I IBM help xvii Important Wireless Regulatory Notice for Users xv Information about hard disk capacity xv K keyboard problems 19 O on-board help xvii P password problems 18 PC-Doctor 12 power switch problems 18 problems, troubleshooting 13 - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 112
90 ThinkPad® G40 Series Service and Troubleshooting Guide - Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 113
- Lenovo ThinkPad G41 | (English) Service and Troubleshooting guide for the ThinkP - Page 114
Part Number: 92P2196 (1P) P/N: 92P2196
ThinkPad
®
G40
Series
Service
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Troubleshooting
Guide
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