Lenovo ThinkPad G41 (English) Service and Troubleshooting guide for the ThinkP - Page 71

Appendix, Warranty, information

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Appendix B. Warranty information This appendix contains warranty information for your ThinkPad, warranty period, warranty service and support, and the IBM Statement of Limited Warranty. Warranty service and support With the original purchase of an IBM ThinkPad, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM. v Engineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware. The following items are not covered under warranty service: v Replacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of non-IBM software problem sources. v Installation of customer replaceable units (CRUs). v Installation and configuration of machine code or licensed internal code that is designated as customer installable. If you do not register your computer with IBM, you might be required to present proof of purchase to obtain warranty service. Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software. © Copyright IBM Corp. 2004 49

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Appendix
B.
Warranty
information
This
appendix
contains
warranty
information
for
your
ThinkPad,
warranty
period,
warranty
service
and
support,
and
the
IBM
Statement
of
Limited
Warranty.
Warranty
service
and
support
With
the
original
purchase
of
an
IBM
ThinkPad,
you
have
access
to
extensive
support.
During
the
IBM
Machine
warranty
period,
you
may
call
IBM
or
your
reseller
for
problem-determination
assistance
under
the
terms
of
the
IBM
Statement
of
Limited
Warranty.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
IBM
hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
IBM
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service,
either
on-site
or
at
an
IBM
service
center
as
determined
by
IBM.
v
Engineering
Change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
shipped
from
IBM.
In
those
instances,
IBM
will
make
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
The
following
items
are
not
covered
under
warranty
service:
v
Replacement
or
use
of
non-IBM
parts.
All
IBM
parts
contain
a
7-character
identification
in
the
format
IBM
FRU
XXXXXXX.
v
Identification
of
non-IBM
software
problem
sources.
v
Installation
of
customer
replaceable
units
(CRUs).
v
Installation
and
configuration
of
machine
code
or
licensed
internal
code
that
is
designated
as
customer
installable.
If
you
do
not
register
your
computer
with
IBM,
you
might
be
required
to
present
proof
of
purchase
to
obtain
warranty
service.
Before
you
call
for
service
You
can
solve
many
problems
without
outside
assistance
by
following
the
troubleshooting
procedures
that
IBM
provides
in
the
online
help
or
in
the
publications
that
are
provided
with
your
computer
and
software.
©
Copyright
IBM
Corp.
2004
49