Lenovo ThinkPad G41 (English) Service and Troubleshooting guide for the ThinkP - Page 49

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Solving computer problems In the top panel of the Rescue and Recovery workspace, you can click the following to open other pages or exit the utility: Events Log The Event Log Viewer enables you to view a log that contains information about events, or tasks, associated with Rescue and Recovery operations. System Information The System Information Viewer enables you to see key hardware and software information about your computer. This information might be valuable when trying to diagnose problems. Warranty Status The Warranty Status enables you to see when your warranty expires, the terms of service for your computer, or a list of replacement parts. Help Provides information about the various pages in the Rescue and Recovery workspace. Exit Closes the Rescue and Recovery workspace, and resumes the startup sequence that was interrupted. Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not start from a device you want, such as a diskette drive. Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled. In the startup menu in IBM BIOS Setup Utility, make sure that the device is included in the "Boot priority order" list. If it is included in the "Excluded from boot order" list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the "Boot priority order" list. Problem: The computer does not respond. Chapter 2. Solving computer problems 27

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In
the
top
panel
of
the
Rescue
and
Recovery
workspace,
you
can
click
the
following
to
open
other
pages
or
exit
the
utility:
Events
Log
The
Event
Log
Viewer
enables
you
to
view
a
log
that
contains
information
about
events,
or
tasks,
associated
with
Rescue
and
Recovery
operations.
System
Information
The
System
Information
Viewer
enables
you
to
see
key
hardware
and
software
information
about
your
computer.
This
information
might
be
valuable
when
trying
to
diagnose
problems.
Warranty
Status
The
Warranty
Status
enables
you
to
see
when
your
warranty
expires,
the
terms
of
service
for
your
computer,
or
a
list
of
replacement
parts.
Help
Provides
information
about
the
various
pages
in
the
Rescue
and
Recovery
workspace.
Exit
Closes
the
Rescue
and
Recovery
workspace,
and
resumes
the
startup
sequence
that
was
interrupted.
Other
problems
Problem:
The
computer
locks
or
does
not
accept
any
input.
Solution:
Your
computer
might
lock
when
it
enters
standby
mode
during
a
communication
operation.
Disable
the
standby
timer
when
you
are
working
on
the
network.
To
turn
off
the
computer,
press
and
hold
the
power
switch
for
4
seconds
or
more.
Problem:
The
computer
does
not
start
from
a
device
you
want,
such
as
a
diskette
drive.
Solution:
Refer
to
the
Startup
menu
of
the
IBM
BIOS
Setup
Utility.
Make
sure
that
the
startup
sequence
in
the
IBM
BIOS
Setup
Utility
is
set
so
that
the
computer
starts
from
the
device
you
want.
Also
make
sure
that
the
device
from
which
the
computer
starts
is
enabled.
In
the
startup
menu
in
IBM
BIOS
Setup
Utility,
make
sure
that
the
device
is
included
in
the
“Boot
priority
order”
list.
If
it
is
included
in
the
“Excluded
from
boot
order”
list,
it
is
disabled.
Select
the
entry
for
it
in
the
list
and
press
the
x
key.
This
moves
the
entry
to
the
“Boot
priority
order”
list.
Problem:
The
computer
does
not
respond.
Solving
computer
problems
Chapter
2.
Solving
computer
problems
27