Lenovo ThinkPad G41 (English) Service and Troubleshooting guide for the ThinkP - Page 48

Startup, problems

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Solving computer problems Startup problems Problem: The Microsoft® Windows® operating system will not start. Solution: Use the IBM Rescue and Recovery workspace to help solve or identify your problem. To open IBM Rescue and Recovery, do the following: 1. Turn off your PC, and then turn it back on again. 2. Watch the screen carefully while your PC starts. When the following prompt is displayed, press the blue Access IBM button to open the Rescue and Recovery workspace: "To interrupt normal startup, press the blue Access IBM button." A window such as this will appear: 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore Your files, folders or backups using IBM Rapid Restore Ultra. v Configure Your system settings and passwords. v Communicate Use the internet and link to the IBM support site. v Troubleshoot Diagnose problems using diagnostics. 26 ThinkPad® G40 Series Service and Troubleshooting Guide

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Startup
problems
Problem:
The
Microsoft
®
Windows
®
operating
system
will
not
start.
Solution:
Use
the
IBM
Rescue
and
Recovery
workspace
to
help
solve
or
identify
your
problem.
To
open
IBM
Rescue
and
Recovery,
do
the
following:
1.
Turn
off
your
PC,
and
then
turn
it
back
on
again.
2.
Watch
the
screen
carefully
while
your
PC
starts.
When
the
following
prompt
is
displayed,
press
the
blue
Access
IBM
button
to
open
the
Rescue
and
Recovery
workspace:
“To
interrupt
normal
startup,
press
the
blue
Access
IBM
button.”
A
window
such
as
this
will
appear:
3.
After
the
Rescue
and
Recovery
workspace
opens,
you
can
do
the
following:
v
Rescue
and
Restore
Your
files,
folders
or
backups
using
IBM
Rapid
Restore
Ultra.
v
Configure
Your
system
settings
and
passwords.
v
Communicate
Use
the
internet
and
link
to
the
IBM
support
site.
v
Troubleshoot
Diagnose
problems
using
diagnostics.
Solving
computer
problems
26
ThinkPad
®
G40
Series
Service
and
Troubleshooting
Guide