Lenovo ThinkPad T21 English - 46L4325 - ThinkPad T20, T21User's Reference guid - Page 56

Getting service

Get Lenovo ThinkPad T21 PDF manuals and user guides View all Lenovo ThinkPad T21 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 56 highlights

Getting service Getting service With the original purchase of an IBM hardware product, you have access to extensive support under warranty. Be sure to retain your proof of purchase to obtain warranty service. For hardware product assistance covered under the terms of the IBM Statement of Limited Warranty, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) The following services are available during the warranty period: Problem determination: Trained personnel are available to assist you in determining whether you have a hardware problem and deciding what action is necessary to fix the problem. IBM hardware repair: If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide service. Engineering change management: Occasionally, changes may be required after a product has been sold. IBM or, if authorized by IBM, your reseller will make Engineering Changes (ECs) available that apply to your hardware. To prepare for your call, fill in the blanks of the recording sheets (refer to "Recording sheets" on page 42) with information about your computer. If possible, be at your computer when you call. The following items are not covered: Replacement or use of non-IBM parts or nonwarranted IBM parts Configuration of BIOS as part of an installation to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs 40 IBM ThinkPad T20 User's Reference

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
Getting service
Getting service
With the original purchase of an IBM hardware product, you have
access to extensive support under warranty.
Be sure to retain your
proof of purchase to obtain warranty service.
For hardware product assistance covered under the terms of the IBM
Statement of Limited Warranty, you may call the IBM Personal
Computer HelpCenter (1-800-772-2227 in the U.S.)
The following services are available during the warranty period:
±
Problem determination:
Trained personnel are available to
assist you in determining whether you have a hardware problem
and deciding what action is necessary to fix the problem.
±
IBM hardware repair:
If the problem is determined to be caused
by IBM hardware under warranty, trained service personnel are
available to provide service.
±
Engineering change management:
Occasionally, changes may
be required after a product has been sold.
IBM or, if authorized
by IBM, your reseller will make Engineering Changes (ECs)
available that apply to your hardware.
To prepare for your call, fill in the blanks of the recording sheets
(refer to “Recording sheets” on page
42) with information about your
computer.
If possible, be at your computer when you call.
The following items are not covered:
±
Replacement or use of non-IBM parts or nonwarranted IBM parts
±
Configuration of BIOS as part of an installation to device drivers
±
Installation and maintenance of network operating systems
(NOS)
±
Installation and maintenance of application programs
40
IBM ThinkPad T20 User's Reference