Lexmark 13H0300 User's Guide - Page 85

Basics Copying Printing Scanning Faxing Troubleshooting Index Troubleshooting 78 Problem: Solution: Incoming faxes are not received automatically. • Make sure the fax receive mode is set to Ans/Fax or Fax. The current receive mode is in the upper right of the display. • Make sure all extension phones are hung up. • Make sure there is paper in the paper support. • Wait for more memory to become available. Faxes cannot be received manually. Make sure you do one of the following: • Press Start/Yes twice on the All-In-One operator panel. • Press *9* on your telephone keypad, and then hang up. The machine will not send a fax. • Make sure the document is loaded correctly. • Check the machine you are sending to for problems. Incoming faxes are incomplete or contain blank spaces. • Check the machine you are sending to for problems. • Check the telephone for line noise. • Make a copy to ensure your All-In-One is functioning properly. • Check the ink levels, the cartridges may be running out of ink. There are spots on incoming faxes. • Check the telephone for line noise. • Print a nozzle test pattern to be sure the cartridge nozzles are clean. For help, see Cleaning the print cartridge nozzles. You are receiving poor quality faxes. • The machine sending you a fax may have a dirty scanner bed. • Check the telephone line for noise. Stretched words on incoming faxes. The machine sending you a fax may have had a temporary document jam. www.lexmark.com Lexmark X125