Lexmark 22L0214 User's Guide - Page 95

Troubleshooting Symptom Cause Solution Print too light • Paper settings may be incorrect. • The Toner Darkness setting is too light. • You are using paper that does not meet the printer specifications. • The print cartridges are low on toner. • The print cartridges are defective or have been installed in more than one printer. • Make sure the printer paper type, paper texture, and paper weight settings match the type of paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from a new package. • Avoid textured paper with rough finishes. • Make sure the paper you load in the trays is not damp. • Shake the specified toner cartridge to utilize the remaining toner. For more information, see Print cartridges. • Replace the print cartridges. Print too dark • The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridges. Transparency print quality is poor (Print has inappropriate light or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) • You are using transparencies that do not meet the printer specifications. • The Paper Type setting for the tray you are using is set to something other than transparency. • Use only transparencies recommended by the printer's manufacturer. • Make sure the Paper Type setting is set to Transparency. Toner specks • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is worn or defective. • The fuser is worn or defective. • Toner is in the paper path. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. • Replace the fuser. • Call for service. Toner rubs off the paper easily when you handle the sheets. • The Type setting is wrong for the type of paper or specialty media you are using. • The Texture setting is wrong for the type of paper or specialty media you are using. • The Weight setting is wrong for the type of paper or specialty media you are using. • The fuser is worn or defective. • Change Paper Type to match the paper or specialty media you are using. • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from Plain to CardStock (or other appropriate weight). • Replace the fuser. Gray background ABCDE • The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridges. ABCDE ABCDE Solving print quality problems 95