Lexmark 22R0010 User's Guide - Page 73

Solving option problems, Solving media feed problems

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Troubleshooting Solving option problems Symptom The option does not operate correctly after it is installed, or it stops working. Cause Solution The option is not installed correctly. Remove the option, and then reinstall it. Cables connecting the option to the printer are not attached correctly. Check the cable connections. See the Setup Sheet for instructions. The printer driver does not recognize that the option is installed. Look at the driver settings and verify that all the printer configuration settings are correct. If an option does not appear in the driver settings, it is not installed properly. See Installing and removing options for installation procedures and reinstall the option. Optional 530-sheet drawer: Make sure the connection between the drawer and the printer is made securely. For more information, see Installing a 530-sheet drawer for installation instructions. Solving media feed problems Symptom Paper frequently jams. The JAM-x message remains after you remove the jammed media. Cause Solution You are using paper that does not meet the printer specifications. Use recommended media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Clearing jams for more information. See Hints for avoiding jams for information that can help prevent jams from occurring. You have loaded too much paper Make sure the stack of paper you load does not or too many envelopes. exceed the maximum stack height indicated by the load line on the tray. Guides in the selected tray are not Move the guides in the tray to the correct position. set to the appropriate position for the size paper loaded. See Loading the trays for detailed instructions. The paper has absorbed moisture Load paper from a fresh package. due to high humidity. Store paper in its original wrapper until you load it. See Storing media for more information. The fuser may be damaged. Replace the fuser. See Replacing the fuser. You have not cleared the entire media path, or you did not open the door specified by the message to check for jams in this area. Clear media from the entire path, open the door indicated by the operator panel message, clear the jam, and close the door. The printer resumes printing. See Identifying the media path for more information. Solving option problems 71

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Solving option problems
71
Troubleshooting
Solving option problems
Solving media feed problems
Symptom
Cause
Solution
The option does not
operate correctly after it
is installed, or it stops
working.
The option is not installed
correctly.
Remove the option, and then reinstall it.
Cables connecting the option to
the printer are not attached
correctly.
Check the cable connections.
See the
Setup Sheet
for instructions.
The printer driver does not
recognize that the option is
installed.
Look at the driver settings and verify that all the
printer configuration settings are correct. If an option
does not appear in the driver settings, it is not
installed properly. See
Installing and removing
options
for installation procedures and reinstall the
option.
Optional 530-sheet drawer:
Make sure the connection between the drawer and the
printer is made securely. For more information, see
Installing a 530-sheet drawer
for
installation instructions.
Symptom
Cause
Solution
Paper frequently jams.
You are using paper that does not
meet the printer specifications.
Use recommended media.
See the
Card Stock & Label Guide
available on our
Lexmark Web site at
www.lexmark.com
for detailed
specifications.
See
Clearing jams
for more information.
See
Hints for avoiding jams
for information that
can help prevent jams from occurring.
You have loaded too much paper
or too many envelopes.
Make sure the stack of paper you load does not
exceed the maximum stack height indicated by the
load line on the tray.
Guides in the selected tray are not
set to the appropriate position for
the size paper loaded.
Move the guides in the tray to the correct position.
See
Loading the trays
for detailed instructions.
The paper has absorbed moisture
due to high humidity.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See
Storing media
for more information.
The fuser may be damaged.
Replace the fuser. See
Replacing the fuser
.
The
JAM-x
message
remains after you
remove the jammed
media.
You have not cleared the entire
media path, or you did not open
the door specified by the message
to check for jams in this area.
Clear media from the entire path, open the door
indicated by the operator panel message, clear the
jam, and close the door. The printer resumes
printing.
See
Identifying the media path
for more
information.