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Lexmark C734 User Guide - Page 175

Solving 2, 000-sheet drawer problems, The elevator tray is not working properly

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Troubleshooting 175 Solving 2,000-sheet drawer problems Try one or more of the following: THE ELEVATOR TRAY IS NOT WORKING PROPERLY • Make sure the printer is properly connected to the 2,000‑sheet drawer. • Make sure the printer is turned on. • Make sure that the power cord is plugged firmly into the back of the 2,000‑sheet drawer. • If the tray is empty, then load paper in the tray. • Clear any jams. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to the 2,000‑sheet drawer. • Make sure the printer is turned on. THE PAPER CONSISTENTLY JAMS IN THE DRAWER • Flex the paper. • Make sure the drawer is properly installed. • Make sure paper is loaded correctly. • Make sure the paper or specialty media meets specifications and is not damaged. • Make sure the guides are positioned correctly for the paper size loaded. Memory card Make sure the memory card is securely connected to the printer system board. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Hard disk with adapter Make sure the hard disk is securely connected to the printer system board. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: CHECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board. • Make sure the cable is securely connected to the correct connector.

Section	Page
Contents	2
Safety information	5
Learning about the printer	7
Thank you for choosing this printer!	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	10
Using the security lock feature	12
Understanding the printer control panel	12
Additional printer setup	14
Installing internal options	14
Available internal options	14
Accessing the system board to install internal options	15
Installing a memory card	16
Installing a flash memory or firmware card	18
Installing an Internal Solutions Port	20
Installing a printer hard disk	26
Reattaching the system board cover	29
Installing hardware options	30
Installing optional trays	30
Attaching cables	32
Verifying printer setup	33
Printing a menu settings page	33
Printing a network setup page	34
Setting up the printer software	34
Installing printer software	34
Updating available options in the printer driver	35
Setting up wireless printing	36
Information you will need to set up the printer on a wireless network	36
Installing the printer on a wireless network (Windows)	36
Installing the printer on a wireless network (Macintosh)	38
Installing the printer on a wired network	41
Changing port settings after installing a new network Internal Solutions Port	43
Setting up serial printing	45
Minimizing your printer's environmental impact	47
Saving paper and toner	47
Using recycled paper and other office papers	47
Conserving supplies	47
Saving energy	48
Using Eco-Mode	48
Reducing printer noise	49
Adjusting Power Saver	49
Adjusting the brightness of the display	50
Recycling	51
Recycling Lexmark products	51
Recycling Lexmark packaging	51
Returning Lexmark cartridges for reuse or recycling	51
Loading paper and specialty media	52
Setting the paper size and type	52
Loading the paper tray	52
Loading the multipurpose feeder	55
Linking and unlinking trays	58
Linking trays	58
Unlinking trays	58
Creating a custom name for a paper type	58
Assigning a custom paper type name to a tray	59
Paper and specialty media guidelines	60
Paper guidelines	60
Paper characteristics	60
Unacceptable paper	61
Selecting paper	61
Selecting preprinted forms and letterhead	61
Storing paper	62
Supported paper sizes, types, and weights	62
Paper sizes supported by the printer	62
Paper types and weights supported by the printer	64
Printing	66
Printing a document	66
Printing a document	66
Printing specialty documents	67
Tips on using letterhead	67
Tips on using transparencies	67
Tips on using envelopes	67
Tips on using labels	68
Tips on using card stock	69
Printing confidential and other held jobs	69
Holding jobs in the printer	69
Printing confidential and other held jobs	70
Printing from a flash drive	71
Printing photos from a PictBridge-enabled digital camera	72
Printing information pages	72
Printing a font sample list	72
Printing a directory list	73
Printing the print quality test pages	73
Canceling a print job	73
Canceling a print job from the printer control panel	73
Canceling a print job from the computer	74
Printing in black and white	75
Using Max Speed and Max Yield	75
Understanding printer menus	76
Menus list	76
Supplies menu	77
Supplies menu	77
Paper menu	78
Default Source menu	78
Paper Size/Type menu	78
Configure MP menu	81
Substitute Size menu	82
Paper Texture menu	82
Paper Weight menu	84
Paper Loading menu	86
Custom Types menu	87
Universal Setup menu	87
Reports menu	88
Reports menu	88
Network/Ports menu	89
Active NIC menu	89
Standard Network or Network <x> menus	90
Network Reports menu	91
Network Card menu	92
TCP/IP menu	92
IPv6 menu	94
Wireless menu	94
AppleTalk menu	95
NetWare menu	95
LexLink menu	96
Standard USB menus	96
Parallel <x> menu	98
Serial <x> menu	100
SMTP Setup menu	102
Security menu	104
Miscellaneous menu	104
Confidential Print menu	104
Disk Wiping menu	105
Security Audit Log menu	106
Set Date/Time menu	107
Settings menu	108
General Settings menu	108
Setup menu	112
Finishing menu	114
Quality menu	115
Utilities menu	119
XPS menu	120
PDF menu	120
PostScript menu	120
PCL Emul menu	121
HTML menu	124
Image menu	125
PictBridge menu	126
Flash Drive menu	126
Help menu	128
Maintaining the printer	130
Cleaning the exterior of the printer	130
Cleaning the printhead lenses	130
Storing supplies	132
Checking the status of supplies	132
Checking the status of supplies from the printer control panel	132
Checking the status of supplies from a network computer	133
Ordering supplies	133
Ordering toner cartridges	133
Ordering photoconductors	133
Ordering a fuser or a transfer module	133
Ordering a waste toner box	134
Replacing supplies	134
Replacing a toner cartridge	134
Replacing a photoconductor	138
Replacing the waste toner box	141
Moving the printer	143
Before moving the printer	143
Moving the printer to another location	143
Setting the printer up in a new location	143
Shipping the printer	144
Administrative support	145
Finding advanced networking and administrator information	145
Using the Embedded Web Server	145
Checking the virtual display	145
Checking the device status	145
Setting up e-mail alerts	146
Viewing reports	146
Restoring the factory default settings	146
Copying printer settings to other printers	147
Clearing jams	148
Avoiding jams	148
Accessing jam areas	148
200–201 paper jams	149
202 paper jam	150
203 and 230 paper jams	153
24x paper jam	155
250 paper jam	156
Troubleshooting	157
Understanding printer messages	157
Change <src> to <custom type name>	157
Change <src> to <custom string>	157
Change <src> to <size>	157
Change <src> to <type> <size>	158
Close front door	158
Close top access cover and front door	158
Disk Corrupted	158
Insert tray <x>	158
Load <src> with <custom type name>	158
Load <src> with <custom string>	159
Load <src> with <type> <size>	159
Load <src> with <size>	159
Load Manual Feeder with <custom type name>	159
Load Manual Feeder with <custom string>	160
Load Manual Feeder with <type> <size>	160
Load Manual Feeder with <size>	160
Remove all color supplies	161
Remove paper from standard output bin	161
Remove packaging material, check <area name>	161
Securely clearing disk space	161
Restore Held Jobs?	161
Some held jobs were not restored	161
Unsupported disk	161
Unsupported mode, unplug and change mode	162
Unsupported USB hub, please remove	162
Unsupported USB device, please remove	162
31.yy Missing or defective <color> cartridge	162
32.yy <Color> cartridge part number unsupported by device	162
34 Short paper	162
35 Insufficient memory to support Resource Save feature	162
37 Insufficient memory to collate job	163
37 Insufficient memory, some held jobs were deleted	163
37 Insufficient memory, some held jobs will not be restored	163
38 Memory full	163
39 Complex page, some data may not have printed	163
51 Defective flash detected	163
52 Not enough free space in flash memory for resources	164
54 Network <x> software error	164
54 Standard network software error	164
55 Unsupported option in slot <x>	164
56 Parallel port <x> disabled	164
56 Serial port <x> disabled	165
56 Standard USB port disabled	165
57 Configuration change, held jobs were not restored	165
58 Too many disks installed	165
58 Too many flash options installed	165
58 Too many trays attached	166
59 Incompatible tray <x>	166
61 Remove defective hard disk	166
62 Disk full	166
63 Unformatted disk	166
80.xx Fuser near life warning	166
80.xx Fuser life warning	167
80.xx Replace fuser	167
80.xx Fuser missing	167
82.yy Replace waste toner box	167
82.yy Waste toner box nearly full	167
82.yy Waste toner box missing	167
83.xx Transfer module near life warning	167
83.xx Transfer module life warning	167
83.xx Replace transfer module	168
83.xx Transfer module missing	168
84.xx <color> photoconductor low	168
84.xx <color> photoconductor nearly low	168
84.xx Replace <color> photoconductor	168
84.xx <color> photoconductor missing	168
88.yy <color> cartridge low	168
88.1x <color> cartridge nearly low	168
88.2x Replace <color> cartridge	169
Solving basic problems	169
Solving basic printer problems	169
Embedded Web Server does not open	169
Check the network connections	169
Check the network settings	169
Solving printing problems	170
Multiple-language PDFs do not print	170
Printer control panel display is blank or displays only diamonds	170
Error message about reading USB drive appears	170
Jobs do not print	170
Make sure the printer is ready to print	170
Check to see if the standard exit bin is full	170
Check to see if the paper tray is empty	170
Make sure the correct printer software is installed	170
Make sure the internal print server is installed properly and working	171
Make sure you are using a recommended printer cable	171
Make sure printer cables are securely connected	171
Confidential and other held jobs do not print	171
Partial job, no job, or blank page prints	171
Make sure the printer has sufficient memory	171
Job takes longer than expected to print	171
Reduce the complexity of the print job	171
Change the Page Protect setting to Off	172
Job prints from the wrong tray or on the wrong paper	172
Check the paper type setting	172
Incorrect characters print	172
Make sure the printer is not in Hex Trace mode	172
Tray linking does not work	172
Load the same size and type of paper	172
Use the same Paper Size and Paper Type settings	172
Large jobs do not collate	173
Make sure Collate is set to On	173
Reduce the complexity of the print job	173
Make sure the printer has enough memory	173
Unexpected page breaks occur	173
Solving option problems	173
Option does not operate correctly or quits after it is installed	173
Reset the printer	173
Check to see if the option is connected to the printer	174
Make sure the option is installed	174
Make sure the option is available in the printer driver	174
Make sure the option is selected	174
Paper trays	174
Make sure the paper is loaded correctly	174
Reset the printer	174
Make sure the paper tray is installed correctly	174
Solving 2,000-sheet drawer problems	175
The elevator tray is not working properly	175
The paper feed rollers do not turn to advance paper	175
The paper consistently jams in the drawer	175
Memory card	175
Flash memory card	175
Hard disk with adapter	175
Internal Solutions Port	175
Check the ISP connections	175
Check the cable	176
Make sure the network software is configured correctly	176
Internal print server	176
Check the print server connections	176
Make sure the network software is configured correctly	176
USB/parallel interface card	176
Solving paper feed problems	176
Paper frequently jams	176
Check the paper	176
Make sure there is not too much paper in the paper tray	176
Check the paper guides	176
The paper may have absorbed moisture due to high humidity	177
Paper jam message remains after jam is cleared	177
Page that jammed does not reprint after you clear the jam	177
Solving print quality problems	177
Isolating print quality problems	177
Blank pages	178
Packing material may be on the toner cartridge	178
The toner may be low	178
The toner cartridge may be defective or empty	178
Characters have jagged or uneven edges	178
Color misregistration	179
Clipped images	180
Check the guides	180
Check the paper size setting	180
Fine horizontal lines appear on color pages	180
Ghost images	180
Check the paper type and weight settings	180
The photoconductor may be defective	180
The toner may be low	180
Gray background	181
Check the Toner Darkness setting	181
The toner cartridge may be worn or defective	181
Incorrect margins	181
Check the paper guides	181
Check the paper size setting	181
Light colored line, white line, or incorrectly colored line	182
A toner cartridge is defective	182
A photoconductor is defective	182
The transfer module is defective	182
The printhead lenses are dirty	182
Paper curl	182
Check the paper type and weight settings	182
The paper may have absorbed moisture due to high humidity	182
Print irregularities	183
The paper may have absorbed moisture due to high humidity	183
Check the paper type and weight settings	183
Check the paper	183
The toner cartridge, the transfer module, or the fuser may be worn or defective	183
Print is too dark	183
Recalibrate the printer	183
Check the darkness, brightness, and contrast settings	184
The toner cartridge may be worn or defective	184
Print is too light	184
Recalibrate the printer	184
Check the darkness, brightness, and contrast settings	184
The paper may have absorbed moisture due to high humidity	184
Check the paper	184
Check the paper type and weight settings	185
Color Saver may be set to On	185
The toner may be low	185
The toner cartridge may be worn or defective	185
Repeating defects	185
Skewed print	186
Check the paper guides	186
Check the paper	186
Solid color pages	186
The photoconductor may be defective or installed incorrectly	186
The toner cartridge may be defective or low on toner	186
Streaked horizontal lines	186
The toner cartridge may be worn, defective, or empty	187
The fuser may be defective	187
The photoconductor may be defective	187
Streaked vertical lines	187
The toner may have smeared	187
The toner cartridge may be defective	187
The transfer module may be worn or defective	187
Toner fog or background shading appears on the page	187
The toner cartridge may be defective or installed incorrectly	187
The transfer module may be worn or defective	188
The photoconductor may be worn or defective	188
The fuser may be worn or defective	188
There is toner in the paper path	188
Recalibrate the printer	188
Check the software program or application	188
Toner rubs off	188
Check the paper type and weight settings	188
Check the paper texture setting	188
The fuser may be worn or defective	189
Toner specks	189
The toner cartridge may be worn or defective	189
There is toner in the paper path	189
The photoconductor may be defective	189
Transparency print quality is poor	189
Check the transparencies	189
Check the paper type setting	189
Uneven print density	190
A toner cartridge may be worn or defective	190
A photoconductor may be defective	190
Solving color quality problems	190
FAQ about color printing	190
Contacting Customer Support	193
Notices	194
Product information	194
Edition notice	194
UNITED STATES GOVERNMENT RIGHTS	195
Trademarks	195
Federal Communications Commission (FCC) compliance information statement	195
Modular component notice	196
Noise emission levels	196
Waste from Electrical and Electronic Equipment (WEEE) directive	196
Static sensitivity notice	197
ENERGY STAR	197
Temperature information	197
Laser notice	197
Laser advisory label	198
Power consumption	198
Product power consumption	198
Power Saver	198
Off mode	199
Total energy usage	199
European Community (EC) directives conformity	199
Regulatory notices for wireless products	199
Exposure to radio frequency radiation	200
Industry Canada (Canada)	200
Notice to users in the European Union	201
Statement of Limited Warranty	202
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	204
ADOBE SYSTEMS INCORPORATED NOTICE	207