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Lexmark CS510 User's Guide - Page 215

Vertical voids appear on prints, Step 1, Warning-Potential Damage

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Troubleshooting 215 Vertical voids appear on prints Leading edge Trailing edge Action Step 1 a Check if your software program is using a correct fill pattern. b Resend the print job. Yes Go to step 2. Do vertical voids appear on prints? Step 2 a From the Paper Menu on the printer control panel, check the paper type and paper weight. b Resend the print job. Go to step 3. Do vertical voids appear on prints? Step 3 Check if you are using a recommended type of paper. a Load paper source with a recommended type of paper. b Resend the print job. Go to step 4. Do vertical voids appear on prints? Step 4 a Remove, and then reinstall the imaging kit. Warning-Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job. Go to step 5. Do vertical voids appear on prints? Step 5 Replace the imaging kit, and then resend the print job. Contact customer support. Do vertical voids appear on prints? No The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved.

Section	Page
Contents	2
Safety information	10
Learning about the printer	12
Finding information about the printer	12
Selecting a location for the printer	13
Printer configurations	14
Using the Embedded Web Server	15
Understanding the printer control panel	17
Using the printer control panel	17
Understanding the colors of the indicator and Sleep button lights	17
Understanding the home screen	18
Using the touch-screen buttons	19
Setting up and using the home screen applications	21
Accessing the Embedded Web Server	21
Customizing the home screen	21
Activating the home screen applications	22
Finding information about the home screen applications	22
Using Background and Idle Screen	22
Setting up Forms and Favorites	22
Understanding Eco-Settings	23
Setting up Remote Operator Panel	23
Exporting and importing a configuration	24
Additional printer setup	25
Installing internal options	25
Available internal options	25
Accessing the controller board	26
Installing a memory card	28
Installing an optional card	30
Installing a printer hard disk	32
Removing a printer hard disk	35
Installing hardware options	36
Order of installation	36
Installing an optional tray	37
Setting up the printer software	39
Installing the printer software	39
Updating available options in the printer driver	40
Attaching cables	40
Networking	41
Preparing to set up the printer on an Ethernet network	41
Installing the printer on an Ethernet network	42
Preparing to set up the printer on a wireless network	43
Connecting the printer to a wireless network using Wi-Fi Protected Setup	44
Connecting the printer to a wireless network using the Embedded Web Server	45
Verifying printer setup	45
Printing a menu settings page	45
Printing a network setup page	46
Loading paper and specialty media	47
Setting the paper size and type	47
Configuring Universal paper settings	47
Loading the 250 and 550-sheet tray	47
Loading the 650-sheet duo tray	50
Loading the multipurpose feeder	51
Loading the manual feeder	54
Linking and unlinking trays	55
Linking and unlinking trays	55
Creating a custom name for a paper type	56
Assigning a custom paper type	56
Paper and specialty media guide	58
Using specialty media	58
Tips on using letterhead	58
Tips on using transparencies	60
Tips on using labels	60
Tips on using card stock	60
Paper guidelines	61
Paper characteristics	61
Unacceptable paper	62
Selecting paper	62
Selecting preprinted forms and letterhead	62
Using recycled paper and other office papers	63
Storing paper	64
Supported paper sizes, types, and weights	64
Supported paper sizes	64
Supported paper types and weights	67
Printing	68
Printing forms	68
Printing a document	68
Printing a document	68
Printing in black and white	68
Adjusting toner darkness	69
Using Max Speed and Max Yield	69
Printing from a flash drive	70
Printing from a flash drive	70
Supported flash drives and file types	71
Printing confidential and other held jobs	71
Storing print jobs in the printer	71
Printing confidential and other held jobs	72
Printing information pages	73
Printing a font sample list	73
Printing a directory list	73
Canceling a print job	73
Canceling a print job from the printer control panel	73
Canceling a print job from the computer	74
Understanding the printer menus	75
Menus list	75
Supplies menu	76
Paper menu	77
Default Source menu	77
Paper Size/Type menu	77
Configure MP menu	80
Substitute Size menu	80
Paper Texture menu	80
Paper Weight menu	82
Paper Loading menu	84
Custom Types menu	85
Custom Names menu	85
Universal Setup menu	85
Reports menu	86
Reports menu	86
Network/Ports menu	87
Active NIC menu	87
Standard Network or Network [x] menu	87
Reports menu	88
Network Card menu	89
TCP/IP menu	89
IPv6 menu	90
Wireless menu	91
AppleTalk menu	92
Standard USB menu	92
SMTP Setup menu	94
Security menu	95
Miscellaneous Security Settings menu	95
Confidential Print menu	95
Disk Wiping menu	96
Security Audit Log menu	97
Set Date and Time menu	97
Settings menu	98
Setup menu	98
General Settings	100
General Settings menu	100
Flash Drive	108
Flash Drive menu	108
Print Settings	110
Finishing menu	110
Quality menu	112
Job Accounting menu	115
Utilities menu	116
XPS menu	117
PDF menu	117
PostScript menu	117
PCL Emul menu	118
HTML menu	120
Image menu	121
Help menu	122
Saving money and the environment	123
Saving paper and toner	123
Using recycled paper	123
Conserving supplies	123
Saving energy	124
Using Eco-Mode	124
Reducing printer noise	124
Adjusting Sleep mode	125
Using Hibernate Mode	126
Setting Hibernate Timeout	126
Using Schedule Power Modes	127
Adjusting the brightness of the display	127
Recycling	128
Recycling Lexmark products	128
Recycling Lexmark packaging	128
Returning Lexmark cartridges for reuse or recycling	128
Securing the printer	130
Using the security lock feature	130
Statement of Volatility	130
Erasing volatile memory	131
Erasing non-volatile memory	131
Erasing printer hard disk memory	132
Finding printer security information	132
Configuring printer hard disk encryption	133
Maintaining the printer	134
Cleaning the printer parts	134
Cleaning the printer	134
Checking the status of supplies	134
Checking the status of parts and supplies on the printer control panel	134
Checking the status of parts and supplies from the Embedded Web Server	134
Estimated number of remaining pages	135
Ordering supplies	135
Using genuine Lexmark parts and supplies	135
Ordering toner cartridges	135
Ordering imaging kits	137
Ordering a waste toner bottle	137
Storing supplies	137
Replacing supplies	138
Replacing the waste toner bottle	138
Replacing a black and color imaging kit	141
Replacing toner cartridges	149
Replacing a developer unit	151
Moving the printer	158
Before moving the printer	158
Moving the printer to another location	158
Shipping the printer	158
Managing the printer	159
Finding advanced networking and administrator information	159
Checking the virtual display	159
Viewing reports	159
Configuring supply notifications from the Embedded Web Server	159
Modifying confidential print settings	160
Copying printer settings to other printers	161
Restoring factory default settings	161
Clearing jams	162
Avoiding jams	162
Understanding jam messages and locations	164
[x]-page jam, clear standard bin.	164
[x]-page jam, open front door to clear fuser.	165
[x]-page jam, open front door.	167
[x]-page jam, open front door to clear duplex.	168
[x]-page jam, open tray [x].	169
[x]-page jam, clear manual feeder.	171
[x]-page jam, clear multipurpose feeder	171
Troubleshooting	174
Understanding the printer messages	174
Adjusting color	174
Change [paper source] to [custom type name]	174
Change [paper source] to [custom string]	174
Change [paper source] to [paper type] [paper size]	174
Close door	174
[Color] cartridge low [88.xy]	175
[Color] cartridge nearly low [88.xy]	175
[Color] cartridge very low [88.xy]	175
Black and color imaging kit low [84.xy]	175
Black and color imaging kit nearly low [84.xy]	175
Black and color imaging kit very low [84.xy]	175
Complex page, some data may not have printed [39]	175
Configuration change, some held jobs were not restored [57]	176
Defective flash detected [51]	176
Error reading USB drive. Remove USB.	176
Error reading USB hub. Remove hub.	176
Incompatible tray [x] [59]	176
Incorrect paper size, open [paper source] [34]	176
Insert Tray [x]	177
Insufficient memory for Flash Memory Defragment operation [37]	177
Insufficient memory, some Held Jobs were deleted [37]	177
Insufficient memory to collate job [37]	177
Insufficient memory to support Resource Save feature [35]	177
Insufficient memory, some held jobs will not be restored [37]	177
Load [paper source] with [custom type name]	178
Load [paper source] with [custom string]	178
Load [paper source] with [paper size]	178
Load [paper source] with [paper type] [paper size]	178
Load Manual Feeder with [custom string]	179
Load Manual Feeder with [custom type name]	179
Load Manual Feeder with [paper size]	179
Load Manual Feeder with [paper type] [paper size]	179
Maintenance kit low [80.xy]	179
Maintenance kit nearly low [80.xy]	179
Maintenance kit very low [80.xy]	180
Memory full [38]	180
Network [x] software error [54]	180
Not enough free space in flash memory for resources [52]	180
Non-Lexmark [color] [supply type], see User's Guide [33.xy]	180
PPDS font error [50]	181
Reinstall missing or unresponsive [color] cartridge [31.xy]	181
Reinstall missing or unresponsive black and color imaging kit [31.xy]	181
Reload printed pages in Tray [x]	181
Remove packaging material, [area name]	182
Remove paper from standard output bin	182
Replace [color] cartridge, 0 estimated pages remain [88.xy]	182
Replace [color] cartridge, printer region mismatch [42.xy]	182
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	182
Replace defective [color] cartridge [31.xy]	183
Replace defective black and color imaging kit [31.xy]	183
Replace maintenance kit, 0 estimated pages remain [80.xy]	183
Replace missing [color] cartridge [31.xy]	183
Replace missing black and color imaging kit [31.xy]	183
Replace waste toner bottle [82.xy]	183
Replace unsupported [color] cartridge [32.xy]	183
Replace unsupported black and color imaging kit [32.xy]	183
Replace missing waste toner bottle [82.xy]	184
Restore held jobs?	184
SMTP server not set up. Contact system administrator.	184
Some held jobs were not restored	184
Standard network software error [54]	184
Standard USB port disabled [56]	184
Supply needed to complete job	185
Too many flash options installed [58]	185
Too many trays attached [58]	185
Unformatted flash detected [53]	185
Waste toner bottle nearly full [82.xy]	185
Weblink server not set up. Contact system administrator.	186
Solving printer problems	186
Basic printer problems	186
The printer is not responding	186
Printer display is blank	188
Option problems	188
Cannot detect memory card	188
Cannot detect internal option	188
Tray problems	189
Paper feed problems	190
Jammed pages are not reprinted	190
Paper frequently jams	191
Paper jam message remains after jam is cleared	191
Solving print problems	192
Printing problems	192
Incorrect characters print	192
Job prints from the wrong tray or on the wrong paper	192
Large jobs do not collate	193
Error message about reading the flash drive appears	193
Printing slows down	194
Print jobs do not print	194
Print job takes longer than expected	196
Repeating defects appear on prints	196
Tray linking does not work	197
Multiple-language PDF files do not print	198
Unexpected page breaks occur	198
Print quality problems	199
Characters have jagged or uneven edges	199
Clipped pages or images	199
Gray background on prints	200
Horizontal voids appear on prints	201
Incorrect margins on prints	202
Paper curl	203
Print irregularities	204
Print is too dark	205
Print is too light	206
Printer is printing blank pages	207
Printer is printing solid black pages	208
Shadow images appear on prints	209
Skewed print	209
Streaked horizontal lines appear on prints	210
Streaked vertical lines appear on prints	211
Transparency print quality is poor	213
Toner fog or background shading appears on prints	213
Toner rubs off	214
Toner specks appear on prints	214
Uneven print density	214
Vertical voids appear on prints	215
Solving home screen applications problems	216
An application error has occurred	216
Color quality problems	216
FAQ about color printing	216
Prints on color transparencies appear dark when projected	219
The color of the print does not match the color of the original file	219
The print appears tinted	220
Embedded Web Server does not open	220
Contacting customer support	221
Notices	223
Product information	223
Edition notice	223
GOVERNMENT END USERS	224
Trademarks	224
Federal Communications Commission (FCC) compliance information statement	225
Licensing notices	225
Modular component notice	226
Noise emission levels	226
EU waste electronics information	226
Product disposal	226
Static sensitivity notice	226
ENERGY STAR	227
Temperature information	227
Información de la energía de México	227
Laser notice	227
Laser advisory label	227
Power consumption	228
Product power consumption	228
Sleep Mode	229
Off mode	229
Total energy usage	229
European Community (EC) directives conformity	229
Regulatory notices for wireless products	230
Exposure to radio frequency radiation	230
Industry Canada (Canada)	230
Notice to users in the European Union	231
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	233