Lexmark T642 Help Menu Pages - Page 17

Print quality and troubleshooting, Problem, Action - cartridge change

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Print quality and troubleshooting Page 2 of 5 The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have a printer part that requires adjustment or replacement. Problem Print is too light. ABC DEF Action • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands. With the cartridge pointing downward, shake the print cartridge back and forth. Reinstall the cartridge, and then press . • Change the Toner Darkness setting in the Quality Menu. • If you are printing on an uneven print surface, change the Paper Weight and Paper Texture settings in the Paper Menu. • Verify the correct print media is being used. Toner smears or print comes off the page. ABC DEF • If you are printing on an uneven print surface, change the Paper Weight and Paper Texture settings in the Paper Menu. • Verify the print media is within the printer specifications. See the User's Guide for more details. If the problem continues, turn the printer off, and contact the place you bought your printer. Toner appears on the back of the printed page. Toner is on the transfer roll. To help prevent this, do not load print media that is smaller than the page size of the job to be printed. Open and close the printer top front cover to run the printer setup cycle and clean the transfer roll. Toner fog or background shading appears on the page. • Check the print cartridge to make sure it is installed correctly. • Replace the print cartridge. • Replace the charge rolls. ABC DEF Entire page is white. • Make sure the packaging material is removed from the print cartridge. • Check the print cartridge to be sure it is installed correctly. • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands. With the cartridge arrows pointing downward, shake the print cartridge back and forth. Reinstall the cartridge, and then press .

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Print quality and troubleshooting
Page 2 of 5
The information in the following table may help you solve print quality problems. If these suggestions still do not
correct the problem, call for service. You may have a printer part that requires adjustment or replacement.
Problem
Action
Print is too light.
•
The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the
handles with both hands. With the cartridge pointing downward, shake the print cartridge
back and forth. Reinstall the cartridge, and then press
.
•
Change the
Toner Darkness
setting in the Quality Menu.
•
If you are printing on an uneven print surface, change the Paper Weight and Paper Texture
settings in the Paper Menu.
•
Verify the correct print media is being used.
Toner smears or print
comes off the page.
•
If you are printing on an uneven print surface, change the Paper Weight and Paper Texture
settings in the Paper Menu.
•
Verify the print media is within the printer specifications. See the
User’s Guide
for more
details.
If the problem continues, turn the printer off, and contact the place you bought your printer.
Toner appears on the back
of the printed page.
Toner is on the transfer roll. To help prevent this, do not load print media that is smaller than
the page size of the job to be printed.
Open and close the printer top front cover to run the printer setup cycle and clean the transfer
roll.
Toner fog or background
shading appears on the
page.
•
Check the print cartridge to make sure it is installed correctly.
•
Replace the print cartridge.
•
Replace the charge rolls.
Entire page is white.
•
Make sure the packaging material is removed from the print cartridge.
•
Check the print cartridge to be sure it is installed correctly.
•
The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the
handles with both hands. With the cartridge arrows pointing downward, shake the print
cartridge back and forth. Reinstall the cartridge, and then press
.
ABC
DEF
ABC
DEF
ABC
DEF