Linksys SPA-841 Cisco SPA9000 Voice System Administration Guide
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- Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 1
ADMINISTRATION GUIDE Cisco Small Business Pro SPA9000 Voice System Version 6.1 SPA9000 Voice System, SPA400 Internet Telephony Gateway with 4 FXO ports and SPA9XX IP Phones - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 2
, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 3
, and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving or Discarding Changes SPA9000 27 Access Levels 28 Setting Passwords for User and Administrator Accounts 29 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 4
Address 49 Configuring NAT Mapping with STUN 51 Determining the Router's NAT Mechanism 53 Firewalls and SIP 54 Configuring SIP Timer Values 55 Chapter 4: Configuring Phone Lines and Calling Routing Behavior 56 Configuring SPA9000 FXS Ports 57 SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 5
Dial Plans 66 Editing Dial Plans 74 Managing the Line Selection for Outbound Calls 78 Line Availability 78 Configuring a Call Routing Rule 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 6
Shared Line Appearances Chapter 5: Administering the SPA400 and Voice Mail Service Connecting to the SPA400 Administration Web Server Configuring the SPA400 Network Connection Saving or Discarding Changes on the SPA400 Managing Access to the SPA400 Configuration Utility Upgrading the Firmware for - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 7
138 Elements of XML Scripting Grammar 142 Auto Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 8
-Configuration Manual Client Configuration Client Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 9
System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 10
Appendix E: Glossary Appendix F: Acronyms Contents 278 281 SPA9000 Voice System Administration Guide viii - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 11
PBX, one or more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and voice mail server. This guide focuses primarily on the tasks that an administrator performs to configure a SPA9000 with the SPA9000 administration web server. NOTE This guide does not cover initial installation and - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 12
Or visit the following URL and enter the model number in the Software Search box: http://tools.cisco.com/support/downloads Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Administration Guide x - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 13
administration web server and the Interactive Voice Response Unit. Chapter 3, "Configuring Your System for ITSP Interoperability" This chapter provides configuration details to help you to ensure that your infrastructure properly supports voice services. Chapter 4, "Configuring Phone Lines - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 14
describes the fields on each page Reference" of the SPA400 administration web server. Appendix D, "Where to Go From Here" with a literal value. • The name of a page, section, or field in the user interface Indicates code samples or system output. SPA9000 Voice System Administration Guide xii - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 15
in a PDF file. STEP 1 Enter your search terms in the Find text box on the toolbar. NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the Find tool does not appear again to continue to more instances of the term. SPA9000 Voice System Administration Guide xiii - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 16
OK. c. If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want. d. Click Search. SPA9000 Voice System Administration Guide xiv - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 17
Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help. SPA9000 Voice System Administration Guide xv - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 18
System uses standard TCP/IP protocols and can provide global connectivity through any Internet Telephony Service Provider (ITSP) that supports the Session Initiation Protocol (SIP). At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more SPA900 series IP phones. These devices - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 19
can be configured on each line interface. If a service provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all of the assigned numbers on a single line interface. SPA9000 Voice System Administration Guide 17 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 20
Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on the phones. For more information about the phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 21
IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 22
hosted by the ITSP. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Administration Guide 20 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 23
one SPA400 unit for voice mail service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Administration Guide 21 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 24
ports. In addition, this installation includes an ISDN Gateway for ISDN BRI access with four BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 25
installed, the users also can record and retrieve voice mail messages. The SPA9000 has a fully functional Auto Attendant to greet callers, and a default dial plan that is suitable for most dialing scenarios. You can use this administration guide to refine the settings, to configure advanced features - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 26
and Configuration Guide. See the following topics: • "Upgrading Firmware for the SPA9000," on page 25 • "Connecting to the SPA9000 Administration Web Server," on page 27 • "Saving or Discarding Changes SPA9000," on page 27 • "Access Levels," on page 28 • "Setting Passwords for User and Administrator - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 27
URL: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282414116 STEP 2 Extract the Zip file, and then run the executable file to upgrade the firmware. When the Firmware Upgrade Warning window appears, click Continue. STEP 3 In the next window that appears, enter the IP address of the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 28
Web Server," on page 27). b. Review the Router > Status page. The Software Version field should show the firmware version that you installed. NOTE You may need to refresh your browser to display the updated page reflecting the new version number. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 29
telephone to the Phone 1 or Phone 2 port on the SPA9000. Then lift the receiver of the phone and press **** on the keypad to access the IVR menu. Press 110# to hear the IP address. STEP 3 To view administrative features, click Admin Login and then click Advanced. By default, no password is required - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 30
save a Telephone Configuration, first enter the IP address for the configuration, and then follow the above procedure. Access Levels You can use the SPA9000 administration web server to configure and manage your system. Three levels of access are available: • User Level: The User account only has - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 31
for the SPA9000 is admin and the User account name is user. These account names are case sensitive and cannot be changed. NOTE The system prompts for an Administrator account password only if a password has been set. By default, there is no password. You should set a password to protect your SPA9000 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 32
setting is to use a static IP address. This configuration provides ease of installation and prevents connectivity issues that would occur if the IP address of the SPA9000 changed. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 33
SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Router tab > Wan Setup. STEP 3 Scroll down to the Optional settings section. STEP 4 Enter the fully qualified domain name of the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 34
Saving Time Rule Follow this procedure to configure daylight saving time on your SPA9000 Voice System. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Voice - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 35
. The default IP address for this port is 192.168.0.1. LAN and Application Guidelines Although the SPA9000 can provide router and application services, it does not have sufficient power to provide both phone and routing/application services in a highly utilized environment. For this reason, Linksys - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 36
page is terminated. • Get ringing calls: When a user chooses Group Pickup on a phone, the SPA9000 gathers information about all ringing phones and reports this information to the requesting phone. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 37
of all phones. b. Find the phone that you want to configure, and then click the hyperlink in the IP Address column. The Telephone Configuration page appears in a separate browser window. c. Click the SIP tab. d. Scroll down to the Linksys Key System Parameters section. e. Enter the IP address in the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 38
Basic Administration of the SPA9000 Configuring Basic Settings 2 STEP 4 Enter the correct multicast address in the Group Page Address field. Voice tab > SIP > PBX Parameters section NOTE The default value is 224.168.168.168:34567. STEP 5 Click Submit All Changes. Collecting System Logs and Debug - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 39
Basic Administration of the SPA9000 Configuring Basic Settings 2 Partners can download the Syslog Server for SPA Devices by going to Cisco Partner Central, Voice & Conferencing page, Technical Resources section. Use the following URL: /www.cisco.com/web/partners/sell/smb/products/ - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 40
a call problem. STEP 6 Click Submit All Changes. The information is stored on the specified server and port, with a file name in the following format: syslog.port.log. STEP 7 IMPORTANT: When you finish collecting the information, disable the logging: a. Click Voice tab > Line. Change SIP Debug - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 41
page provides information about the client stations (IP phones), with hyperlinks to station configuration pages. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 To - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 42
page for any station, click the hyperlink in the IP Address column. For information about the telephone configurations, see the Linksys Phone Administration Guide. Using the Interactive Voice Response Unit In addition to the administration web server, the SPA9000 is equipped with an Interactive - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 43
you hear, "Linksys configuration menu. Please enter option followed by the pound key or hang-up to exit." The IVR spells "S,T,A,T,I,C" if the setting is for a static IP address or "D,H,C,P" for a DHCP IP address. Requires password IVR announces the current IP address of the WAN port. SPA9000 Voice - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 44
takes effect. Do not attempt to use IVR option 110 immediately after changing the IP address. The old IP address is reported until the SPA9000 reboots. Requires password 120 None IVR announces the current network mask of SPA. 121 Enter value using DHCP must be disabled numbers on the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 45
Primary DNS Server 161 Enter IP address Requires password using numbers on the telephone key pad. Use the * (star) key when entering a decimal point. Check 170 administration web server port None IVR announces the port that the web server is listening on. (Default is 80.) Check LAN IP - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 46
* (star) to cancel operation SPA prompts for confirmation. After confirming, you hear "Option Successful." Hang up. Unit reboots and all configuration parameters are reset to factory default values. This includes network and service provider data. SPA9000 Voice System Administration Guide 44 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 47
After entering a value, press the # (pound) key to indicate end of input. • To save value, press 1. • To review the value, press 2. • To re-enter the value, press 3. • To cancel the value entry and return to the main configuration menu, press *' (star). SPA9000 Voice System Administration Guide 45 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 48
effect when the telephone is hung-up, and if necessary, the SPA9000 automatically reboots. STEP 2 After one minute of inactivity, the unit times out. The user needs to re-enter the configuration menu from the beginning by pressing * * * *. SPA9000 Voice System Administration Guide 46 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 49
to help you to ensure that your infrastructure properly supports voice services. • "About the SPA9000 Voice System and SIP," on page 47 • "Network Address Translation (NAT) and Voice over IP (VoIP)," on page 49 • "Firewalls and SIP," on page 54 • "Configuring SIP Timer Values," on page 55 About the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 50
established, RTP is anchored by the SPA9000. Figure 2 SPA9000 as a SIP Proxy for Internet Calls UserC UserA UserB Hub/switch IP Router (firewall) Broadband modem ISP Internet (WAN) Interface SPA9000 SIP Proxy with media proxy enabled SPA9000 Voice System Administration Guide Internet ITSP 48 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 51
an ITSP. Configuring NAT Mapping with a Static IP Address If the ITSP network does not provide a Session Border Controller functionality, and if other requirements are met, you can configure NAT mapping to ensure interoperability with the ITSP. SPA9000 Voice System Administration Guide 49 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 52
. STEP 1 Connect to the administration web server, and choose Admin access with Advanced settings. STEP 2 Click Voice tab > SIP. STEP 3 Scroll down to the NAT Support Parameters section, and then enter the following settings to support static mapping to your public IP address: • Handle VIA received - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 53
Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) Voice tab > Line N > NAT Settings 3 STEP 6 Click Submit All Changes. NOTE You also need to configure the firewall settings on your router to allow SIP traffic. See "Firewalls and SIP," on page 54. Configuring NAT Mapping - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 54
VIA Addr: yes • Send Resp To Src Port: yes • STUN Enable: Choose yes. • STUN Server: Enter the IP address for your STUN server. Voice tab > SIP > NAT Support Parameters STEP 4 Click Voice tab > Line N, where N is the number of the line interface. STEP 5 Scroll down to the NAT Settings section - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 55
could block the syslog port (port 514 by default). STEP 2 Connect to the administration web server, and choose Admin access with Advanced settings. STEP 3 To enable debugging, complete the following tasks: a. Click Voice tab > System. b. In the Debug Server field, enter the IP address of your syslog - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 56
Make sure that the following ports are not blocked: • SIP ports-UDP port 5060 through 5063, which are used for the ITSP line interfaces • RTP ports-16384 to 16482 • Also disable SPI (Stateful Packet Inspection) if this function exists on your firewall. SPA9000 Voice System Administration Guide 54 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 57
, if SIP requests are returned with an "invalid certificate" message, you may need to enter a longer SIP T1 retry value. To view the default settings or to make changes, open the Voice > SIP page, and scroll down to the SIP Timer Values section. . SPA9000 Voice System Administration Guide 55 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 58
"Configuring Line Interfaces on the SPA9000," on page 58 • "Configuring Dial Plans," on page 66 • "Managing the Line Selection for Outbound Calls," on page 78 • "Managing Caller ID Settings for Outgoing Calls," on page 82 • "Call Forwarding Support on SPA9000," on page 82 • "Call Transfer Support on - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 59
section, set the FAX Disable ECAN field to yes. Also make sure that the Preferred Codec is set to G.711u (default setting). STEP 4 Enter the Dial Plan settings, as needed. See "Configuring Dial Plans," on page 66. STEP 5 Click Submit All Changes. SPA9000 Voice System Administration Guide 57 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 60
Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 4 Configuring Line Interfaces on the SPA9000 You can configure the following types of services on the SPA9000 line interfaces: • ITSP service: Up to 16 DID numbers can be supported on each line - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 61
Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 4 STEP 4 Enter the account information for your ITSP account: • User ID: The account number or logon name for your ITSP account (often the same as the phone number) • Password: The password for your - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 62
phone to place an inbound call to the telephone number that was assigned by your ITSP. Assuming that you have left the default settings in place, the Auto Attendant answers the call. You can then dial an extension number to verify that the call rings to the station. Configuring a Line Interface - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 63
Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 4 STEP 1 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. STEP 2 Click Voice tab > Line N, where N represents the line interface number. - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 64
calls can be transferred and forwarded to the voice mail server: • Set VMSP Bridge to all (required if this line is being used for SPA400 voice mail service). • Set XFER Bridge Mode to all. • Set CFWD Bridge Mode to all. • SIP Port: You can keep the default value. Each line must have a unique SIP - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 65
Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 SPA9000 Voice > Line 4 STEP 8 Click Submit All Changes. The SPA9000 device reboots. NOTE You need to configure the SPA400 with the corresponding settings. See "Configuring Local Voice Mail Service on a - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 66
Behavior Configuring Line Interfaces on the SPA9000 4 Bandwidth Requirements and Call Capacity The available connection bandwidth determines the maximum number of simultaneous calls that the system can support with the appropriate audio quality. Before installing and configuring the Cisco SPA - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 67
Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 4 Setting the Call Capacity Parameter You can set the maximum total number of incoming and outgoing calls on each line interface. The default value is unlimited. You can set a value from 1 to 15, or - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 68
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Configuring Dial Plans Dial plans determine how the digits are interpreted and transmitted. They also determine whether the dialed number is accepted or rejected. You can use a dial plan to facilitate dialing or to block - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 69
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Digit Sequence Function 0 1 2 3 4 5 6 7 8 9 0 Enter any of these characters to represent a key * # that the user must press on the phone keypad. x Enter x to represent any character on the phone keypad. [sequence - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 70
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Digit Sequence , (comma) ! (exclamation point) *xx S0 or L0 Function Enter a comma between digits to play an "outside line" dial tone after a user-entered sequence. EXAMPLE: 9, 1xxxxxxxxxx An "outside line" dial tone is - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 71
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 • Local dialing with seven-digit number EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]111) 9, xxxxxxx After a user - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 72
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 • Blocked number EXAMPLE: ( [1-8]xx | 9, user to dial 0 for an operator. The second sequence allows the user to enter 411 for local information or 911 for emergency services. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 73
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Acceptance and Transmission the Dialed Digits When a user dials a series of digits, each sequence in the dial plan is tested as a possible match. The matching sequences form a set of candidate digit sequences. As more - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 74
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Dial Plan Timer (Off-Hook Timer) You can think of the Dial Plan Timer as "the off-hook timer." This timer starts counting when the phone goes off hook. If no digits are dialed within the specified number of seconds, the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 75
at least one digit sequence in the dial plan. Unless the user enters another digit within the specified number of seconds, the entry is evaluated. If it is valid, the call proceeds. If it is invalid, the call is rejected. The default value is 3 seconds. SPA9000 Voice System Administration Guide 73 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 76
this procedure to edit the system dial plan, which will be auto-provisioned to the first extension of each phone. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. STEP 2 Click Voice tab > SIP. SPA9000 Voice System Administration Guide 74 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 77
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 STEP 3 Scroll down to the PBX Phone Parameters section. SPA9000 Voice tab > SIP page: PBX Phone Parameters section STEP 4 Enter the digit sequences in the Dial Plan field. For more information and examples, see "Digit - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 78
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 STEP 1 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. STEP 2 Click the PBX Status link near the top right corner or lower left corner of the page, to - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 79
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Entering the Line Interface Dial Plan This dial plan is used to strip steering digits from a dialed number before it is transmitted out to the carrier. STEP 1 Connect to the administration web server, and choose Admin - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 80
See"Configuring a Call Routing Rule," on page 79. • The line has capacity to take more calls. See "Configuring Call Capacity for a Line Interface," on page 63. • The Dial Plan for this line allows the dialed number. See "Configuring Dial Plans," on page 66. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 81
Configuring Phone Lines and Calling Routing Behavior Managing the Line Selection for Outbound Calls 4 Configuring a Call Routing Rule A Call Routing Rule is a special dial plan that specifies the lines that can be used to transmit a dialed number. The same number pattern can apply to more than one - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 82
service) and that 8 is the steering digit for local calls (with Line 2 configured for a SPA400 that has local phone lines connected). • Specifying a hunt order for FXO lines on one SPA400 unit EXAMPLE: (8xx) Line 2 is configured for a SPA400. This line is used for any dialed sequence - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 83
• The user dials any four-digit number starting with 577. Entering a Call Routing Rule Use the following procedure to enter a call routing rule. STEP 1 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. STEP 2 Click Voice tab > SIP. STEP - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 84
Configuring Phone Lines and Calling Routing Behavior Managing Caller ID Settings for Outgoing Calls 4 Managing Caller ID Settings for Outgoing Calls By default, outgoing calls through an ITSP line are identified by the User ID (usually the phone number) and Display Name of the selected line - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 85
Configuring Phone Lines and Calling Routing Behavior Call Forwarding Support on SPA9000 4 SPA9000 supports the call forward scenarios listed in the following table. Called by any of the client stations. If you wish the call to be forwarded to voicemail or another client station when it is not - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 86
Lines and Calling Routing Behavior Call Transfer Support on SPA9000 4 Call Transfer Support on SPA9000 You can configure the bridge mode for call forward and call transfer. Call Forward Bridge Mode The normal way of performing the call forwarding operation is for the SPA9000 to send a (blind) SIP - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 87
. Likewise, if Line 2 is configured for a SPA400 that has PSTN lines attached, and a call is placed to the associated PSTN phone number, then the call is routed as specified in the Voice > Line page, Subscriber Information section, Contact List field. SPA9000 Voice System Administration Guide 85 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 88
goes to the voice mailbox for station 100, assuming that voice mail is configured. • Routing calls simultaneously to two or more stations EXAMPLE: 100, 104 An incoming call to any DID number on this line interface causes station 100 and station 104 to ring. Either station can answer the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 89
call should be routed. Linksys recommends including this information in the TO header of the incoming INVITE while the request-URI is addressed to the line interface user-id. In the INVITE, the ITSP indicates the DID number in the TO header user-id field. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 90
Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 EXAMPLE SIP Header 1: INVITE sip:[email protected] SIP/2.0 To: Alternatively, the DID number can be indicated as a parameter in the TO header with a configurable parameter name - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 91
User 1 User 2 User 3 User 4 Support (hunt) group Be aware of the following factors: • Direct Inward Dialing requires network support for SIP trunking DID. • It is important that the DID number format match exactly the format of the number signaled in the SIP trunk. • Please check with your Service - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 92
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 EXAMPLE: 4085555550: the local user-ID in outbound SIP requests, along with the display-name of the extension. • - The extension will not be alerted when there is an incoming call to the DID - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 93
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 Entering a Contact List Rule Use the following procedure to enter a contact list rule. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. STEP 2 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 94
. If you define a hunt group both in the Contact List and on the SIP page > PBX Parameters section, the call forward parameter from the Contact List is ignored; instead, the call forward parameter defined on the SIP page > PBX Parameter section is used. SPA9000 Voice System Administration Guide 92 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 95
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Hunt Groups 4 Syntax for Hunt Rules • Global Hunt Rule (SIP page > PBX Parameters section > Hunt Groups field) SYNTAX: extension:[name="name",]station[,station[,station [...]]],hunt=hrule[,cfwd=target] • Line-Specific - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 96
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Hunt Groups 4 - max: The maximum duration of the hunt, either in seconds or cycles. When this limit is reached, the call is rejected or is forwarded to the specified call forward number (see below). - If max is - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 97
, it cycles through the stations in random order. Each phone rings for 30 seconds (30). After 1 cycle is completed, an unanswered call is forwarded to the voice mail for station 100, where Line 2 is configured for the voice mail service (1,cfwd=vm2100). SPA9000 Voice System Administration Guide 95 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 98
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Hunt Groups 4 • Resuming from a previous hunt with call forwarding to a receptionist Global Rule: 500:name="Scheduling",102,103,101,hunt=ne; 45;240,cfwd=100 Line-Specific Rule: 102,103,101,hunt=ne; 45;240,cfwd=100 An - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 99
the group name and dial the group. • Line-Specific Rule: From an external phone, such as a cellular phone, place a call to the phone number that is associated with the line interface. Verify that the call is routed according to the specified settings. SPA9000 Voice System Administration Guide 97 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 100
station. • Flashing Red Slowly: A call is on hold. • Solid Red: A call is active on this station. • All stations with a display can monitor the status of any SLA that is configured. The icon next to the line key will change to show ringing, off-hook, or busy "" until the phone is back on-hook - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 101
this ID will appear on the phone display and in the Corporate Directory. SPA9xx Telephone Configuration > Ext: Shared Line Appearance c. Scroll down to the Subscriber Information section, and then enter a User ID and Display Name for this shared extension. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 102
list, choose shared. - Short Name: Type the extension number that you entered as the Shared User ID for the extension. This extension number will appear on the phone display and in the Corporate Directory. SPA9xx Telephone Configuration: Ext: Line Key SPA9000 Voice System Administration Guide 100 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 103
Behavior Managing Inbound Calls with Shared Line Appearances 4 STEP 5 If needed, configure additional line keys for the same SLA. STEP 6 Click Submit All Changes. STEP 7 Repeat this procedure for each phone that you want to configure with the SLA. SPA9000 Voice System Administration Guide 101 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 104
"Connecting to the SPA400 Administration Web Server," on page103 • "Configuring the SPA400 Network Connection," on page104 • "Managing Access to the SPA400 Web-Based Configuration Utility," on page 106 • "Upgrading the Firmware for the SPA400," on page107 • "Configuring a SPA400 to Interoperate with - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 105
that you want to configure. NOTE By default, the SPA400 is configured to obtain an IP Address via DHCP. You can check the obtained IP address on the router DHCP server's client list. STEP 2 When the password prompt appears, enter the default user name, Admin, with no password. Then click OK. NOTE - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 106
and enter the IP address of the SPA400. NOTE By default, the SPA400 is configured to obtain an IP Address via DHCP. You can check the obtained IP address on the router DHCP server's client list. STEP 2 When the password prompt appears, enter the default user name, Admin, with no password. Then click - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 107
the IP address of the secondary DNS server. NTP section: • NTP: Enter a fully qualified name of a Network Time Protocol server, such as time.nist.gov. • Time Zone: Select the time zone for your region. STEP 5 Click Save Settings. The SPA400 will reboot. To reconnect to the web administration server - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 108
on can be established for access to the SPA400 web-based configuration utility. The default username of Admin can be changed, and a password can be entered. STEP 1 Connect to the SPA400 administration web server. (See "Connecting to the SPA400 Administration Web Server," on page103.) STEP 2 Click - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 109
.cisco.com/support/downloads/go/Redirect.x?mdfid=282414117 STEP 2 Connect to the SPA400 administration web server. (See "Connecting to the SPA400 Administration Web Server," on page103.) STEP 3 Click Administration tab > Firmware Upgrade. STEP 4 Click Browse. SPA400 Administration tab > Firmware - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 110
complete this procedure for each SPA400, whether it is used as a PSTN gateway or as a voice mail server. • You need to configure a SPA9000 line interface for each SPA400. See "Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)," on page 60. SPA9000 Voice System Administration Guide 108 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 111
the user name and password. Then click OK. NOTE For more information about the administrator account, see "Managing Access to the SPA400 Web-Based Configuration Utility," on page106. STEP 3 Click Setup tab > SPA9000 Interface. STEP 4 Enter the following settings: • User ID: 9000 This is the user ID - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 112
tasks: • Click the Status tab, and confirm that the SIP registration status is Registered. • If you connected PSTN lines to the ports on the SPA400, confirm that you can place an external call to the phone number that is associated with the PSTN SPA9000 Voice System Administration Guide 110 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 113
the SPA400 web configuration page, click the Status tab, and then verify that a voltage value appears in the Battery Level section. SPA400 Administration > Status: Battery Level NOTE If the battery level is 0 V on a line that you have connected to the PSTN, troubleshoot the phone wiring. • Connect - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 114
Mail Service Configuring a SPA400 for Voice Mail Service 5 Configuring a SPA400 for Voice Mail Service The SPA400 includes a USB adapter with an integrated voice mail application for the users and extensions that are configured on the SPA9000. The integrated voice mail application server supports - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 115
users. NOTE The settings on this page correspond to the settings on the SPA9000 Voice > Line page. See "Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)," on page 60. SPA400 > Setup > Voicemail Server SPA9000 > Voice > Line N STEP 1 Connect to the SPA400 administration web server - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 116
the check box to enable the voice mail account. - User ID: Enter the user's extension number. - Password: Enter a password for this user. Users can change their own passwords after logging on with the assigned password. SPA400 Setup > Voicemail Users SPA9000 Voice System Administration Guide 114 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 117
SPA400 for Voice Mail Service 5 NOTE Later you configure each client station for voice mail access to the mail boxes that you create on this page. STEP 6 Click Save Settings at the bottom of the page. STEP 7 Restart the SPA400 by completing the following steps: a. Click Administration tab > Reboot - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 118
Name and Extension number. SPA9000 PBX Status STEP 3 Find the phone that you want to configure, and then click the hyperlink in the IP Address column. The Telephone Configuration page appears in a separate browser window. SPA9xx Telephone Configuration > Info SPA9000 Voice System Administration - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 119
. - mailbox: The voice mailbox number for this station, as configured on the SPA400 Voice Mail Users page. In the example, voice mailbox 105 is assigned to the station. NOTE The mailbox value corresponds to a User ID on the SPA400 voice mail server. SPA9000 Voice System Administration Guide 117 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 120
main web configuration page. STEP 9 To verify your progress, perform the following tasks: • Station Name: Verify that the station name appears on the phone display and in the list of stations on the PBX Status page. • Mailbox Status: Connect to the SPA9000 administration web server, and choose Admin - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 121
) You can configure the SPA9000 to allow the users to check their voice mail when they are out of the office. NOTE If your users will call into your voice mail system through an ITSP line, your ITSP must support out-of-band DTMF (IE RFC2833). STEP 1 Connect to the SPA9000 administration web server - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 122
to "Configuring Dial Plans for the Auto Attendant," on page 150. STEP 6 Click Voice tab > Line N, where N is the number of the line interface for this SPA400 unit. STEP 7 Make sure that the VMSP Bridge, XFER Bridge Mode, and CFWD Bridge Mode fields are set to all. STEP 8 Click Submit All Changes - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 123
users will be deleted. The deleted voicemail messages are not recoverable. STEP 1 Connect to the SPA400 administration web server. (See "Connecting to the SPA400 Administration Web Server," on page103.) STEP 2 Click Administration tab > USB Setting. SPA400 Administration > USB Setting STEP 3 Check - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 124
download the Syslog Server for SPA Devices by going to Cisco Partner Central, Voice & Conferencing page, Technical Resources section. Use the following URL: www.cisco.com/web/partners/sell/smb/products/ voice_and_conferencing.html#~vc_technical_resources STEP 1 Connect to the SPA400 administration - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 125
the investigation. Logging information can impact system performance. STEP 5 Click Setup tab > Basic Setup. STEP 6 In the Syslog Settings section, enter the IP address of the Syslog Server, which normally is a PC on the same network as the SPA400. SPA9000 Voice System Administration Guide 123 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 126
run the system logging software. STEP 8 Run the scenario that causes the problem and when done, press CTRL+C in the command window to stop the logs. STEP 9 When you are finished collecting logs, return to the Event Logs page and reset the logs to Off. SPA9000 Voice System Administration Guide 124 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 127
music source, simply identify imusic as the MOH server for each IP phone. STEP 1 Use the phone menu to find the IP address of the phone: a. Press the Setup button on the phone keypad. b. Press 9 - Network, and then scroll down to 2- Current IP Address. SPA9000 Voice System Administration Guide 125 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 128
. STEP 5 Enter the following URL in the Internal Music URL field: tftp://server_IPaddress:portpath • server_IPaddress: The local IP address of the computer you are using as the TFTP server • port: The port number used by the TFTP server (default 69) SPA9000 Voice System Administration Guide 126 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 129
computer local IP address is 192.168.0.5, the directory is named musicdir, and the converted music file is named jazzmusic.dat, then you would enter the following URL: tftp://192.168.0.5:69/musicdir/ jazzmusic.dat STEP 6 Click Submit All Changes. The unit reboots. Then the unit downloads the file - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 130
when the incoming call arrives, a SIP 503 response code is transmitted to indicate "Service Not Available." • If an incoming call is auto-answered, but later the FXS port changes to on-hook, the call is not terminated but continues to stream silence packets to the caller. • The SAS line can be set - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 131
1 port, such as Receptionist Area Fax Machine. • User ID: Enter a three- to four-digit extension number that is not is use by another extension. c. In the Streaming Audio Server (SAS) section, choose yes from the SAS Enable drop-down list. STEP 4 Click Submit All Changes. STEP 5 Configure each phone - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 132
. h. Repeat this step to configure each phone, as needed. 6 Using the IVR with an SAS Line The IVR can still be used on an SAS line, but the user needs to follow the following steps: STEP 1 Power off the SPA9000. STEP 2 Connect a phone to the port and make sure the phone is on-hook. STEP 3 Power - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 133
• "Configuring Dial Plans for the Auto Attendant," on page150 How the Auto Attendant Works The Auto Attendant (aa) is an internal service within the SPA9000. This service answers calls and plays pre-recorded voice messages that offer a menu of choices. The Auto Attendant parses the user input - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 134
is identified in the AA script. You can create up to two dial plans. These dial plans are configured on the Voice > SIP page, Auto Attendant Parameters section, AA Dial Plan 1 - 2 fields. See "Configuring Dial Plans for the Auto Attendant," on page150. SPA9000 Voice System Administration Guide 132 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 135
the default prompt, Prompt 1, to greet callers with your company name. You may want to record a different prompt for nighttime or holiday hours. You can make these recordings by using the IVR. The recordings are encoded with G.711U and saved in flash. SPA9000 Voice System Administration Guide 133 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 136
a factory reset is performed on the SPA9000. STEP 1 Connect an analog phone to the Phone 1 or Phone 2 port of the SPA9000. STEP 2 Press the star key (*) four times: **** The IVR plays the following prompt: Linksys configuration menu. Please enter the option followed by the # (pound) key or hang - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 137
Special, please press 1; otherwise, please stay on the line for one of our travel associates. Or press * to go back." For examples of AA scripts that use custom prompts, see "An Introduction to XML Scripting Grammar in AA Script Examples," on page138. SPA9000 Voice System Administration Guide 135 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 138
Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Using the IVR Prompts to Change Recordings The IVR prompts guides you through the process of recording, erasing, and changing greetings. Refer to the following illustration. Figure 1 IVR Prompt Menu Call Flow User enters - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 139
given URL, the download is not performed. If the prompt file name is none, the corresponding prompt currently saved in the flash is erased. The default value is blank. STEP 1 Connect to the administration web server, and choose Admin access with Advanced settings. STEP 2 Click Voice tab > SIP. STEP - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 140
table. Table 3 Elements of the Default AA Script 1 Script Elements Purpose This script is for the AA. This form is given the name "dir" for directory, and it is a menu type of form, which accepts DTMF inputs. SPA9000 Voice System Administration Guide 138 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 141
If the dialed digits match the dial plan, the Auto Attendant plays Prompt 2 (Your call has been forwarded.) The call is transferred to the extension number that the user entered. The form is ended. The script is ended. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 142
the inputs within this form. If there is no input after 10 seconds, the Auto Attendant repeats the menu prompt. If the user input does not match the specified dial plan, the Auto Attendant plays Prompt3: Not a valid extension, please try again. SPA9000 Voice System Administration Guide 140 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 143
call is transferred to the extension number that the user entered. The "DIR" form is closed. This part of the script contains the "SALES" sub-form. The Auto Attendant plays custom Prompt 5: Press 1 for price info, press 2 for return, press 0 for sales representative, press * to exit. AA Dial Plan - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 144
Configuring the Auto Attendant Writing an Auto Attendant Script 7 Script Elements " Purpose If the user input matches the dial plan, - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 145
Auto Attendant plays the menu prompt after playing the prompt specified in the dialog and ignores the action instruction. If the value is F, the Auto Attendant executes the action instruction. The default value of the repeat attribute is F. SPA9000 Voice System Administration Guide 143 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 146
"/> Outband DTMF (INFO/AVT) is recognized by Auto Attendant. To enable the recognition of inband DTMF, go to the Voice > SIP page, Auto Attendant Parameters section, and set AA Decode Inband DTMF to yes. SPA9000 Voice System Administration Guide 144 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 147
id of the current menu . The Auto Attendant processes the user input according to the dial plan and then is dispatched to the match, nomatch, or noinput instruction. "dp1" matches the AA Dial Plan 1 parameter found on the Voice - SIP screen of the administration web - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 148
Configuring the Auto Attendant Writing an Auto Attendant Script 7 Instruction Description Syntax and Example(s) match Upon a match between the user input and the dial plan, the Auto Attendant transfers to the corresponding and execute the corresponding audio and/or action instructions. - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 149
Configuring the Auto Attendant Writing an Auto Attendant Script 7 Instruction Description Syntax and Example(s) audio administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Voice tab > SIP - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 150
and no start or end time. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Voice tab > SIP. STEP 3 Scroll down to the Auto Attendant Parameters section. STEP - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 151
the Auto Attendant Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 7 number of seconds that the Auto Attendant waits before answering a call. Typically the weekend delay is set to 0 because no one is on site to answer calls. SPA9000 Voice System Administration Guide 149 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 152
(10x|xxx.) EXAMPLE 2: (|408555xxxx|xxxxx)", "(|||xxxxx) In this example, when the user inputs DTMF digits, AA parses them using the dial plan first, then the parsing result is directed to the AA script menu instruction. SPA9000 Voice System Administration Guide 150 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 153
the SPA400 Caller ID Method," on page163 NOTE For instructions about localizing the phone display, see the SPA9x2 Phone Administration Guide. Localizing the SPA9000 Auto Attendant Prompts The default Auto Attendant prompts are in English. You can localize your system by downloading and installing - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 154
/HTTP/HTTPS server. STEP 3 To configure the SPA9000 to download the files from the server, complete the following tasks: a. Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. b. Click Voice tab > the SIP tab. c. Scroll down to the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 155
that the prompts are localized, make a call to the Auto Attendant. From an internal phone, you can press the Setup button, then press 1 - Directory, then 2 Corporate Directory, and then scroll down to find and select the number for the Auto Attendant. SPA9000 Voice System Administration Guide 153 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 156
tones, such as dial tone and reorder, indicate the call progress to the users. You can configure your SPA9000 and your SPA9xx phones to use the appropriate call progress tones for your region. STEP 1 Localize the tones for the SPA9000: a. Start Internet Explorer, and then enter the IP address of the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 157
phone that you want to configure, and then click the hyperlink in the IP Address column. c. Click Regional. d. In the Call Progress Tones section, enter the values from Table 2, 'SPA9000 Call Progress Tones by Country," on page155. e. Click Submit All Changes Voice System Administration Guide 155 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 158
Localization Configuring the SPA9000 and SPA9xx Call Progress Tones 8 Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone France Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone Germany Dial Tone Outside Dial - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 159
Configuring the SPA9000 and SPA9xx Call Progress Tones 8 Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone Italy Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Administration Guide 157 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 160
Configuring the SPA9000 and SPA9xx Call Progress Tones Norway Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone Portugal Dial Tone Outside Dial 425@-10;*(1.5/3/1) SPA9000 Voice System Administration Guide 8 158 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 161
Configuring the SPA9000 and SPA9xx Call Progress Tones 8 Busy Tone Call Waiting Tone Confirm Tone Sweden Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone UK Dial Tone Outside Dial System Administration Guide 159 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 162
default, the voice mail system is configured for the English language. You can localize the system by downloading and installing the appropriate language files for your region. STEP 1 Download the necessary language files from Cisco names check into a USB port on the PC Administration Guide 160 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 163
has been terminated on the other end, so the local line hangs up automatically. Detecting the tone cadence of the Call Disconnect signal is a trigger for closing the loop. Each country has its own Call Disconnect Signal tone which needs to be configured on the SPA400 Tone page. See Table 3, 'SPA400 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 164
350 225 525 2 STEP 1 Start Internet Explorer, enter the IP address of the SPA400, and log on. STEP 2 Click the Tone tab. SPA400 Tone page STEP 3 Enter the appropriate settings for your country, as listed in Table 3, 'SPA400 Call Processing Tones. SPA9000 Voice System Administration Guide 162 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 165
to identify the caller ID method to use in your country. STEP 1 Click Setup tab > Voice. STEP 2 Scroll down to the Line Settings section. STEP 3 From the Caller Id and CP Tone Method drop-down list, choose your region. SPA400 Setup tab > Voice page SPA9000 Voice System Administration Guide 163 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 166
6 To verify your progress, make a call from outside to any of the PSTN lines connected to the SPA400 (make sure that CID is enable in your PSTN line). In the ringing SPA phone display you should now be able to see the number from the calling number. SPA9000 Voice System Administration Guide 164 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 167
for administrators who want to understand how the SPA9000 Voice System works. • "Technology Background," on page165 • "SPA9000 Architecture," on page170 • "SIP-NAT Interoperation," on page172 • "Advanced Call Control and Routing," on page173 • "Configuring Vertical (Supplementary) Service Codes - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 168
called the user agent client (UAC). Figure 1 SIP Requests and Responses SIP UA 2 4 SIP Proxy RTP 3 1 SIP UA SIP Proxy SIP Proxy NOTE In this manual, the term client station is used to describe any SIP UA (including IP phones) that registers with the SPA9000. In a SIP VoIP network, when the SIP - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 169
SIP proxy server for further call processing. To minimize dialing delay, a dial plan is maintained that is matched against the cumulative number entered by the user. Invalid phone numbers that are not compatible with the dial plan are detected and the user is alerted using a configurable tone - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 170
or Router When using the SPA9000 behind a firewall or router, make sure that the following ports are not blocked: • SIP ports-By default, UDP ports 5060 through 5063 • RTP ports-16384 to 16482 Also disable SPI if this function exists on your firewall. SPA9000 Voice System Administration Guide 168 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 171
SIP-PSTN Gateway UserD UserA UserB PSTN 1 to 4 DID lines SPA400 SIP-PSTN Gateway Switch Internet (WAN) Interface SPA9000 SIP Proxy The SPA400 then converts the SIP and RTP packets it receives from UserA and the signals it receives from the PSTN switch. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 172
the basic architecture, function, and configuration options for the SPA9000. Figure 4 SPA9000 Architecture SPA9000 Application server Administration web server SIP Proxy SIP Registrar Media (RTP) Proxy Line 1 (408)111-1000 to 7 ITSP SIP Proxy Line 2 SPA 400 SIP-PSTN gateway (408)111-1111 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 173
and Registrar server Media proxy server Configuration server Application server Internal music source Administration web server ATA with 2 FXS ports Call park Auto-Attendant Function Accepts registration from client stations and proxies SIP messages. Proxies RTP packets between client stations - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 174
Advanced Topics in SPA9000 Administration SIP-NAT Interoperation A SIP-NAT Interoperation If the SPA9000 is behind the NAT device, the private IP address of the SPA9000 is not usable for communications with the SIP entities outside the private network. NOTE If the ITSP offers an outbound NAT-Aware - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 175
, such as *69 for call return. The SPA9000 Voice System is pre-configured with default star codes, but you can customize them for your site. The codes are automatically appended to the dial plan. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 176
internally processed by the SPA9000. You can empty the corresponding *code that you do not want to SPA9000 to process. STEP 6 Click Submit All Changes. For more information about each field, see "Vertical Service Activation Codes section," on page 231. SPA9000 Voice System Administration Guide 174 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 177
client stations to them. For each group, the administrator also defines the preferred line interfaces, in order. Call Routing Group Membership Every station belongs to one or more of the following call routing groups: • Default Group: The Default Group includes any station that is not assigned to - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 178
). If that line interface is not available, calls can go out through Line 1 (general use ITSP account). Configuring an Outbound Call Routing Group Follow this procedure to configure an outbound call routing group. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 179
your site. The codes are automatically appended to the dial plan. To select a specific codec per call, the phone user enters the code before entering the telephone number. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 180
voicemail service provider (IVMSP). The SPA9000 can be configured to bridge calls between the ITSP and the IVMSP when necessary (when depositing or checking voicemail by an external caller) using the parameter on each line interface. SPA9000 Voice System Administration Guide 178 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 181
the line interface, the user-ID and display name fields of the FROM header are replaced by the mapped DID number and the display name assigned to the phone, respectively. In this case, a DIVERSION header similar to the REFERRED-BY header is also included. SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 182
External Caller" ;tag=b99e21414928473o2 To: Call-ID: [email protected] CSeq: 101 INVITE Contact: Referred-By: ;ref=5041;mbid=7675 SPA9000 Voice System Administration Guide 180 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 183
exists for the calling extension on the line interface, the user-ID and display name fields of the FROM header is replaced by, respectively, the mapped DID number and the display name assigned to the phone. Furthermore, if an EXT-To-DID mapping exists for the called phone, the user-ID field of the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 184
Line 3 ;tag=ac6013983cce7526 To: Call-ID: [email protected] CSeq: 63017 SUBSCRIBE Max-Forwards: 70 Contact: - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 185
Advanced Topics in SPA9000 Administration Remote Provisioning Features A Remote Provisioning Features The SPA9000 provides for secure provisioning and remote upgrade. Provisioning is achieved through configuration profiles that are transferred to the device via TFTP, HTTP, or HTTPS. Using - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 186
Advanced Topics in SPA9000 Administration Remote Provisioning Features A Refer to the SPA9000 Voice System SPA Provisioning Guide for further details. The names of parameters in XML profiles can generally be inferred from the SPA9000 configuration Web pages, by substituting underscores (_) for - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 187
firmware. 2. Factory reset the unit. 3. Power cycle the unit. 4. Connect the unit to the switch. The SPA9000 provisions only the necessary parameters to the client stations. It assumes the rest of the parameters have appropriate values, which are either the default values or manually configured - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 188
-listen-port vmm vm vm spa-9000-multicast-address phone-upgrade-rule phone-dial-plan - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 189
next-available-user-id The current value of . Phone-upgrade-rule Upgrade rule to be used by the client stations. This value is configured in . Phone-dial-plan Dial plan to be used by the client stations. This value is configured in . time - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 190
.0.1:6060>;tag=a76a3e1dfc6045cdo0 To: "User-A" Call-ID: [email protected] CSeq: 1 REGISTER Max-Forwards: 70 Contact: "User-A" ;expires=3600 User-Agent: Sipura/SPA841-3.1.4(a0714sec) P-Station-Name: User-A Content-Length: 0 Allow: ACK - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 191
SYNTAX: http://spa-ip-addr/admin/upgrade?[protocol://][servername[:port]][/firmware-pathname] EXAMPLE: http://192.168.2.217/admin/upgrade?tftp:// 192.168.2.251/spaconf.cfg Both HTTP and TFTP are supported for the upgrade operation. • If no protocol is specified, TFTP is assumed. If no server-name is - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 192
Topics in SPA9000 Administration Remote Provisioning Features A spa.bin is assumed, as in the following example: http://192.168.2.217/ admin/upgrade?tftp://192.168.2.251/spa.bin Using the Resync URL The SPA9000 can be configured to automatically resynchronize its internal configuration state to - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 193
describes the fields on each page of the SPA9000 administration web server. After you connect to the SPA9000, following pages: • "Status page," on page191 • "Wan Setup page," on page193 • "Lan Setup page and Application page," on page196 Router tab > Status page Voice System Administration Guide 191 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 194
up to 16 users; if this field is blank, install firmware version 5.2.5 or higher. Router tab > Status page > System Status section Current Time Elapsed Time Wan Connection Type Current IP Host Name Domain Current Netmask Current Gateway Primary DNS Secondary DNS LAN IP Address Current date and - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 195
• "Remote Management section," on page195 • "QOS Settings section," on page196 • "VLAN Settings section," on page196 Router tab > Wan Setup page > Internet Connection Settings section Connection Type IP address assignment scheme, static or DHCP. SPA9000 Voice System Administration Guide 193 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 196
when DHCP is disabled. Default: 0.0.0.0 Router tab > Wan Setup page > PPPoE Settings section PPPoE Login Name PPPoE Login Password PPPoE Service Name The account name assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link. The password assigned by the ISP for - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 197
address that you need the SPA9000 to assume Router tab > Wan Setup page > Remote Management section Enable WAN Web Server Allows (yes) or prevents (no) access to the administration web server from a computer that is not directly connected to the SPA9000. Default: yes WAN Web Server Port The port - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 198
tabs should not be modified from the default, unused state. The SPA9000 must only be connected to a switch via the SPA9000 INTERNET RJ45 connector. Do not connect any cable to the SPA9000 ETHERNET port, or you may experience degraded audio performance. SPA9000 Voice System Administration Guide 196 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 199
Product Name Serial Number Software Version Hardware Version MAC Address The model number of the SPA9000 The serial number of the SPA9000 The version number of the SPA9000 software The version number of the SPA9000 hardware The MAC address of the SPA9000 SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 200
called Number of the last caller if available from caller ID, example 4085551212 Status of the call:, Ringing, Idle, or Connected Type of tone used by the call, for example Ring Back 2 for inbound call or None for outbound call Codec used for encoding SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 201
Not Registered Last date and time the line was registered: mm/dd/yyyy hh:mm:ss Number of seconds before the next registration renewal; example 2672s Indicates whether you have new voicemail waiting: Yes or No Port number of the SIP port mapped by NAT SPA9000 Voice System Administration Guide 199 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 202
domains, manage web access to the sPA9000, set the logon passwords, and manage system log settings and debugging. This page includes the following sections: • "System Configuration section," on page 201 • "Miscellaneous Settings section," on page 201 SPA9000 Voice System Administration Guide 200 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 203
Configuration section Restricted Access Domains Enable Web Admin Access Admin Passwd User Password Define up to five IP addresses or fully qualified domain names to identify the domains in which the SPA9000 is allowed to operate. Allows (yes) or prevents (no) local access to the administration web - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 204
• "Auto Attendant Parameters section," on page 218 • "PBX Phone Parameters section," on page 222 Voice tab > SIP page SIP Parameters section Max Forward Max Redirection Max Auth SIP User Agent Name SIP Max Forward value, which can range from 1 to 255. Default: 70 Number of times an invite can be - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 205
the SPA9000 to enclose the string (configured in the Display Name) in a pair of double quotes for outbound SIP messages. Any occurrences of or \ in the string is escaped with \ and \\ inside the pair of double quotes. Otherwise, select no. Default: no SPA9000 Voice System Administration Guide 203 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 206
SPA9000 Field Reference Voice tab B RFC 2543 Call Hold Mark All AVT Packets SIP TCP Port Min SIP TCP Port Max If set to yes, unit will include c=0.0.0.0 syntax in SDP when sending a SIP re-INVITE to the peer to hold the call. If set to no, unit will not include the c=0.0.0.0 syntax in the SDP. - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 207
wait time for response retransmits, which can range from 0 to 64 seconds. SIP Timer J Default: 32 RFC 3261 wait time for Non-INVITE response hang-around time, which can range from 0 to 64 seconds. INVITE Expires Default: 32 INVITE request Expires header value. If you enter 0, the Expires header - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 208
you set the SIT1 RSC to 404, when the user makes a call and a failure code of 404 is returned, the SIT1 tone is played. Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC. SIP response status code to INVITE on which to play - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 209
must be a multiple of 0.01 seconds. Default: 0.030 Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the SPA9000 terminates the call. If value is set to 0, the SPA9000 ignores the limit on ICMP errors. Default: 0 SPA9000 Voice System Administration Guide 207 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 210
received>,PL=,JI=,LA=,DU=,EN=,DE=. Default: no Voice tab > SIP page SDP Payload Types section The SDP Payload types defines the naming/numbering conventions for the audio codecs used by the SPA9000 when communicating - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 211
codec name used in SDP. G711u Codec Name Default: telephone-event G.711u codec name used in SDP. G711a Codec Name Default: PCMU G.711a codec name used in SDP. Default: PCMA G726r16 Codec Name G.726-16 codec name used in SDP. Default: G.726-16 SPA9000 Voice System Administration Guide 209 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 212
is ignored. Select yes or no from the dropdown menu. Default: no Inserts the received parameter into the VIA header of SIP responses if the received-from IP and VIA sent-by IP values differ. Select yes or no from the drop-down menu. Default: no SPA9000 Voice System Administration Guide 210 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 213
SPA9000 assumes this IP address when generating SIP messages and SDP (if NAT Mapping is enabled for that line). However, the results of STUN and VIA received parameter processing, if available, supersede this statically configured value. Default: blank SPA9000 Voice System Administration Guide 211 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 214
performance, Linksys Engineering and Quality Assurance recommend that only WAN is used. Port at which the SPA9000 listens for client messages at the selected network interface. The proxy also sends SIP messages from this port. Multicast Address Default: 6060 IP address (and port number) where - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 215
external peers. Linksys recommends using a relatively small value, such as 60 or 120. Default: no Controls what SIP messages to log that are received at or sent from the Proxy listen port. Choices are as follows: { none-No logging. 1-line-Logs the start-line only for all messages, 1-line excl. OPT - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 216
SPA9000 Field Reference Voice tab B Call Routing Rule Call Park MOH Server Call Park DLG Refresh Intvl Default Group Line Group 1/2/3/4 User ID Special dial plan that determines which line interfaces can be used for an external outbound call request from client station based solely on the target - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 217
DID number for an incoming INVITE to a line interface. The choices are: TO UserID-The user-id field of the TO header TO Param-A parameter in the TO header with the name specified in , such as didn=1234 Default: TOUserID Parameter name to indicate the DID number in an incoming - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 218
file to be used by the parking lot. The format is: [tftp://]server-ip-addr[:port]/path TFTP is the only protocol supported for music download. Default port is 69. Changing the value of this parameter from the web interface triggers a graceful reboot of the SPA9000. If a valid entry is specified, the - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 219
the selected . If is none, G711u is the preferred codec also. Internal Music Use Pref Codec Only Default: G711u Forces the internal music player to use the preferred codec only. Default: no SPA9000 Voice System Administration Guide 217 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 220
AA Dial Plan 2 Default: (10x|xxx.) Dial Plan 2 to be used in an AA script. Example: . AA script 1/2/3 Daytime AA Day Time DayTime AA Script Default: (x|xxx.) AA script. See Chapter 7, "Configuring the Auto Attendant", for the complete syntax. Default: - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 221
Default: 12 To enable the nighttime Auto-Attendant, select yes. Otherwise, select no. NightTime AA Script Default Default: 0 To enable this Auto-Attendant, select yes. Otherwise, select no. Weekend/Holiday AA Script Default /Holidays Default: 1 mode. AA LBR Codec Default: 0 Selects one low - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 222
, Low Bit Rate}. Low Bit Rate refers to the selected . If is none, G711u is the preferred codec also. Default: G711u AA User Pref Codec Only Forces the AA to use the preferred codec only. Default: no SPA9000 Voice System Administration Guide 220 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 223
p9={prompt9 file path name};][p10={prompt10 file path name};] Where: scheme = tftp|http|https default port is 69 for tftp, 80 for http, and 443 for https root_path can be empty [ ] denotes optional item For example: serv=tftp://192.168.2.150/root/test/ ;p1=menu.wav;p2=transfer.wav;p3=nomatch.wav - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 224
Voice tab B Voice tab > SIP page PBX Phone Parameters section Next Auto User ID Phone Ext Password Phone Upgrade Rule Phone Dial Plan User-id assigned to the next (unprovisioned) client station that requests initial profile from the SPA9000 internal configuration server. The parameter is - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 225
-assigned IP address that is not fixed. Make sure that the phones have a compatible firmware that understands that LVS_PROXY is a special hostname. For SPA-941/942/921/922/901, use 4.1.12 or later; for SPA-841, use 3.1.6(KS) or later. Enables or disables the Computer Telephone Interface feature - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 226
," on page 237 Voice tab > Regional page Call Progress Tones section Dial Tone Prompts the user to enter a phone number. Reorder Tone is played automatically when or any of its alternatives times out. Default: 350@-19,440@-19;10(*/0/1+2) SPA9000 Voice System Administration Guide 224 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 227
the dial plan. Default: 420@-16;10(*/0/1) Prompts the user to enter a call forwarding phone number. Default: 520@-19,620@-19;10(*/0/1+2) Played when a 486 RSC is received for an outbound call. Default: 480@-19,620@-19;10(.5/.5/1+2) Played when an outbound call has failed or after the far end hangs - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 228
alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. Default: 985@-16,1371@-16,1777@-16;20(.380/0/1,.274/ 0/2,.380/0/3,0/4/0) Played instead of the Dial Tone when there are unheard messages in - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 229
distinctive CWT 4. Default: 30(.1/.1, .3/.1, .1/9.3) Cadence script for distinctive CWT 5. Default: 1(.5/.5) Cadence script for distinctive CWT 6. Default: 30(.1/.1,.3/.2,.3/9.1) Cadence script for distinctive CWT 7. Default: 30(.3/.1,.3/.1,.1/9.1) SPA9000 Voice System Administration Guide B 227 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 230
call. Default: Bellcore-r7 Name in an INVITE's Alert-Info Header to pick distinctive ring/ CWT 8 for the inbound call. Default: Bellcore-r8 Name in an INVITE's Alert-Info Header to pick distinctive ring/ CWT 9 for the inbound call. Default: Bellcore-r9 SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 231
255 seconds. Default: 0 Delay after far end hangs up before reorder tone is played. 0 = plays immediately, inf = never plays. Range: 0-255 seconds. Default: 5 Expiration time in seconds of a call back activation. Range: 0- 65535 seconds. Default: 1800 SPA9000 Voice System Administration Guide 229 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 232
Delay Call back retry interval in seconds. Range: 0-255 seconds. Default: 30 Delay after receiving the first SIP 18x response configurable delay. If CPC is enabled, dial tone is played when tip-to-ring voltage is restored Resolution is 1 second. Default: 2 SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 233
Service Activation Codes are automatically appended to the dial-plan. There is no need to include them in dial-plan, although no harm is done if they are included. Call Return Code This code calls the last caller. Call Redial Code Default: *69 Redials the last number called. Blind Transfer - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 234
CID Act Code Default: *70 Blocks caller ID on all outbound calls. Block CID Deact Code Default: *67 Removes caller ID blocking on all outbound calls. Block CID Per Call Act Code Default: *68 Blocks caller ID on the next outbound call. Default: *81 SPA9000 Voice System Administration Guide 232 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 235
secure. (It is redundant if all outbound calls are not secure by default.) Conference Act Code Default: *19 If this code is specified, the user must enter it before dialing the third party for a conference call. Enter the code for a conference call. SPA9000 Voice System Administration Guide 233 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 236
a blind transfer to a target number that is prepended by the service *code. For example, after the user dials *98, the SPA9000 plays a special dial tone called the Prompt Tone while waiting for the user the enter a target number (which is checked according to dial plan as in normal dialing). When - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 237
not to be followed by a phone number, such as *73 to cancel call forwarding, do not include it in this parameter. In that case, simple add that *code in the dial plan and the Linksys ATA send INVITE *73@..... as usual when user dials *73. Default: *03 SPA9000 Voice System Administration Guide 235 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 238
Annc Extension Codes Base number for service announcements. Extension codes for service announcements. Voice tab > Regional page Outbound Call Codec Selection Codes section NOTE These codes automatically appended to the dial-plan. So no need to include them in dial-plan (although no harm to do so - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 239
associated call. Default: *0272616. Makes this codec the preferred codec for the associated call. Default: * Default: blank Set Local Time (HH/mm) Sets the local time (hh stands for hours and mm stands for minutes). Seconds are optional. Default: blank SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 240
local time for caller ID generation. Choices are GMT-12:00, GMT-11:00,..., GMT, GMT+01:00, GMT+02:00, ..., GMT+13:00. Default: GMT-08:00 Sets the electrical impedance of the FXS port. Choices are 600, format: / / [/HH:[mm[:ss]]] SPA9000 Voice System Administration Guide 238 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 241
to -12.000. The Call Progress Tones and DTMF playback level are not affected by the . Default: -3 Local DTMF playback level in dBm, up to one decimal place. Default: -16.0 Local DTMF playback duration in milliseconds. Default: .1 SPA9000 Voice System Administration Guide 239 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 242
(N.Amer, China) The SPA9000 supports bell 202 and v.23 standards for caller ID generation. Select the FSK standard you want to use, bell 202 or v.23. Default: bell 202 Select the method you want to use, Default or Sweden default. Default: Default SPA9000 Voice System Administration Guide 240 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 243
to configure the settings for the FXS devices that are connected to the Phone 1 and Phone 2 ports of the SPA9000. • "Line Enable section," on page 241 • "Network Settings section," on page 242 • "SIP Settings section," on page 242 • "Subscriber Information section," on page 244 • "Dial Plan section - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 244
FXS 1/2 page SIP Settings section SIP Port SIP Remote-Party-ID Port number of the SIP message listening and transmission port. Default: 5080 To use the Remote-Party-ID header instead of the From header, select yes. Otherwise, select no. Default: yes SPA9000 Voice System Administration Guide 242 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 245
and REGISTER requests/ responses. Default: none If line interfaces use the same SIP Port value and the Restrict Source IP feature is enabled, the proxy IP address for Lines 1 and 2 is treated as an acceptable IP address for both lines. To enable the Restrict Source IP feature, select yes. Otherwise - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 246
, select no. Default: no Voice tab > FXS 1/2 page Subscriber Information section Display Name User ID Display name for caller ID. Extension number for this line. Voice tab > FXS 1/2 page Dial Plan section Dial Plan Dial plan script for this line. SPA9000 Voice System Administration Guide 244 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 247
whether the connection to the caller is still active. If the caller does not respond to the refresh message, the SPA9000 ends this call with a SIP BYE message. The range is 0 to 255 seconds (0 means that the session refresh is disabled). Default: 30 SPA9000 Voice System Administration Guide 245 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 248
a user ID is specified, the current or outbound proxy is contacted. Music-on-hold is disabled if the MOH Server is not specified. Makes the SPA9000 perform a transfer when a conference call has ended. Select yes or no from the drop-down menu. Default: Yes SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 249
to that of the server's name; for example, [email protected]:12345 or conf (which uses the Proxy value as the domain). Default: blank Conference Bridge Ports Maximum number of conference call participants. The range is 3 to 10. Enable IP Dialing Default: 3 To use IP dialing, select yes. Otherwise - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 250
, select yes. Otherwise, select no. Use Pref Codec Only Default: no To use only the preferred codec for all calls, select yes. (The call fails if the far end does not support this codec.) Otherwise, select no. Silence Threshold Default: no Select the appropriate setting for the threshold: high - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 251
: InBand, AVT, INFO, Auto, InBand+INFO, or AVT+INFO. InBand sends DTMF using the audio path. AVT sends DTMF as AVT events. INFO uses the SIP INFO method. Auto uses InBand or AVT based on the outcome of codec negotiation. Default: Auto SPA9000 Voice System Administration Guide 249 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 252
it is callee or caller caller only - SPA will detect FAX tone only if it is the caller callee only - SPA will detect FAX tone only if it is the callee Default: caller or callee The redundancy factor for the T.38 Fax Relay from 0 (none) to 4 Default: 1 SPA9000 Voice System Administration Guide 250 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 253
- Line 4 pages to configure the line interfaces on your SPA9000. The line interface page includes the following sections: • "Line Enable section," on page 252 • "Network Settings section," on page 252 • "SIP Settings section," on page 252 • "Subscriber Information section," on page 255 • "Dial Plan - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 254
UDP Port number of the SIP message listening and transmission port. Default: 5060 To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes. Otherwise, select no. Default: no SPA9000 Voice System Administration Guide - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 255
, select no. Default: yes The Global Unique ID is generated for each line for each device. When it is enabled, the SPA9000 adds a GUID header in the SIP request. The GUID is generated the first time the unit boots up and stays with the unit through rebooting and even factory reset. This feature was - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 256
and REGISTER requests/ responses. Default: None If line interfaces use the same SIP Port value and the Restrict Source IP feature is enabled, the proxy IP address for Lines 1 and 2 is treated as an acceptable IP address for both lines. To enable the Restrict Source IP feature, select yes. Otherwise - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 257
same as the DID. Password for this User ID. To use the authentication ID and password for SIP authentication, select yes. Otherwise, select no to use the user ID and password. Default: no Authentication ID for SIP authentication. Maximum number of calls allowed on this line interface. You can set - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 258
line. Default: (xx.) The Dial Plan strips off the steering digit prior to sending the dialed number to the ITSP. Voice tab > Line page NAT Settings section NAT Mapping Enable NAT Keep Alive Enable NAT Keep Alive Msg NAT Keep Alive Dest EXT SIP Port To use externally mapped IP addresses and SIP - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 259
tab B Voice tab > Line page Proxy and Registration section Proxy Outbound Proxy Use Outbound Proxy Use OB Proxy In Dialog Register Make Call Without Reg Register Expires Ans Call Without Reg Use DNS SRV SIP proxy server for all outbound requests. Default: blank SIP Outbound Proxy Server where - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 260
is configured, the SPA9000 does normal first and also inspects the port number based on 1st proxy's port in the list. Default: Normal The status of the connection to the voice mail server Mailbox status for all the mailboxes associated with this line interface. The status is automatically updated - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 261
is also on this line interface, the SPA9000 does not attempt to bridge the call even if the value is All. If is WAN, must be yes for VMSP Bridging to function properly. Default: None Instructs the SPA9000 how to handle call forwarding of an external caller - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 262
between the two parties. This parameter has three possible values: none -Do not bridge call transfer (use the normal REFER method) all -Bridge all call transfer all except same line-Bridge call transfer only if it is between 2 different Line interfaces SPA9000 Voice System Administration Guide 260 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 263
," on page 273 This section describes the fields on the following pages within the Setup module: • "Basic Setup," on page 262 • "SPA9000 Interface," on page 262 • "Voice," on page 264 • "Voicemail Server," on page 268 • "Voicemail Users," on page 269 SPA9000 Voice System Administration Guide 261 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 264
if you do not want to receive syslog messages. Setup tab> SPA9000 Interface SPA9000 User ID User ID The User ID of the SPA9000 This value must be identical to the User ID that is entered on the SPA9000 line interface page for this SPA400 device. SPA9000 Voice System Administration Guide 262 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 265
the SIP registration packet. (Recommended) Select this radio button to enter the IP address of SPA9000. Specify the IP Address and Port in the provided fields. IP address of the SPA9000 UDP port number that the SPA9000 uses to register to the SPA400 Default: 5060 A unique ID for the Line 1 port, too - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 266
that SPA400 uses to negotiate with remote VoIP devices to determine the voice codec for a call: G.711U, G.711A, or G.729 The packetization time in milliseconds for each codec: G.711U, G.711A, G.729 Voice Activity Detection (OFF or ON) Default: OFF SPA9000 Voice System Administration Guide 264 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 267
that elapse after the SPA400 seizes a telephony port and before the SPA400 sends DTMF digits Default: 400 The minimum voltage level that the SPA400 must detect on a telelphony port before seizing a telephony port for an outbound call Default: 20 SPA9000 Voice System Administration Guide 265 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 268
level before transmitting to the telephony port NOTE Change this setting if remote call participants have trouble hearing the users of the SPA9000 Voice System. Make changes in increments of 3 dB; changes of less than 3 dB will not have a perceptible impact. Default: 0 The gain level that the SPA400 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 269
that the loop current is cut off to signal the end of the call; used with the loop period shut-down method Default: 750 Tear down FXO port when silence detected for The duration of silence that causes the FXO port to disconnect the call Default: 300 SPA9000 Voice System Administration Guide 267 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 270
this is open to receive packets NOTE This port number must be different from the signaling port on the SPA9000 line interface. This port appears in the various mailbox URL fields on the SPA9000 line interface page. Default: 5090 SPA9000 subscriber ID The ID that the SPA9000 uses to subscribe to - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 271
automatically Default: 60 Setup tab> Voicemail Users User Setting Enable User N User ID Password Enables the mailbox NOTE: Each mailbox can be assigned to a client station that is managed by the SPA9000. Before a station can deposit and access voicemail, the mail box ID must be configured through - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 272
on page 271 • "Firmware Upgrade," on page 271 • "Reboot," on page 271 Administration tab> Management Local Access Gateway Username Gateway Password Re-enter to Confirm The user name that is entered to log on to the SPA400 web configuration utility (default = Admin) The password that is entered to - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 273
status I want to reset USB (check box) Reset (button) The status of the USB storage device: mount (file system mounted and available) or unmount Erases the voice mail messages that are stored on the USB Administration tab> Firmware Upgrade File Path Browse Upgrade Administration tab> Reboot The - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 274
. This page is read only. No changes can be made. Status tab> Gateway Gateway Information Firmware Version The firmware version that is installed on this device Build Date The date when the firmware was last updated MAC Address The MAC address of this device Current Time The current - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 275
log type. Event Log Level Telephony SIP DSP Dial plan Voice mail Others Log level for telephony events Log level for SIP events Log level for DSP events Log level for dial plan events Log level for voice mail events Log level for all other events SPA9000 Voice System Administration Guide 273 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 276
Call process tone configuration Tone on fraction The duty cycle of the CP tone to be detected High cutoff frequency The highest frequency of a valid CP tone Low cutoff frequency The lowest frequency of a valid CP tone Call as a valid CP tone. SPA9000 Voice System Administration Guide 274 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 277
, you may have to add http:// in front of the web address. Resource Location Technical Documentation www.cisco.com/en/US/products/ps10030/ tsd_products_support_series_home.html Firmware Downloads Go to tools.cisco.com/support/downloads, and enter the model number in the Software Search box - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 278
and Configuration Guide Web-UI (Legacy) Based Product Configuration Manual installation of the SPA9000 Voice System, by using the Web User Interface, instead of the Cisco SPA900 Voice System Setup Wizard. End Users, VARs, and Service Providers SPA9000 Voice System Administration Guide 276 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 279
IP phones • Administration and use of Cisco Small Business ATAs • PAP2T, SPA2102, SPA3102, SPA8000, WRP400, and WRTP54G Intended Audience VARs and Service Providers VARs and Service Providers VARs and phone endusers VARs, system administrators, and Service Providers User Guide for switch User - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 280
carriers to process the long-distance call being made. The customer dials the carrier's 101XXXX number. CO (Central Office)-Switching center for the local exchange carrier. Centrex-This service is offered by the LEC to the end user. The feature-rich Centrex line offers the same features and benefits - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 281
dial pulses with electronically produced tones for network signaling. Enhanced service-Services that are provided in addition to basic long distance and accessed by way of a touchtone phone through a series of menus. Exchange code (NXX)-The first three digits of a phone number. Flat-rate pricing - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 282
medium to larger customer. It allows the customer to perform a variety of in-house routing (inside calling). The dial tone that is heard when the customer picks up the phone is an internal dial tone. SS7 (Signaling Number 7)-Technology used by large carriers to increase the reliability and speed of - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 283
CPE Alert Signal Call Detail Record Caller ID Call Waiting Caller ID Comfort Noise Generation Calling Party Control Customer Premises Equipment Call Waiting Caller ID Call Waiting Tone Digital to Analog Converter decibel dB with respect to 1 milliwatt SPA9000 Voice System Administration Guide 281 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 284
Control Message Protocol Internet Group Management Protocol Incumbent Local Exchange Carrier Internet Protocol Internet Service Provider IP Telephony Service Provider Interactive Voice Response Local Area Network Low Bit Rate Low Bit Rate Codec SPA9000 Voice System Administration Guide F 282 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 285
Out-of-band (SIP) Request Message (SIP) Response Message (SIP) Response Status Code, such as 404, 302, 600 Real Time Protocol Round Trip Time Streaming Audio Server Session Description Protocol Synchronous DRAM seconds Session Initiation Protocol SPA9000 Voice System Administration Guide 283 - Linksys SPA-841 | Cisco SPA9000 Voice System Administration Guide - Page 286
SLA SLIC SP SPA SSL TFTP TCP UA uC UDP URL VM VMWI VQ WAN XML Shared line appearance Subscriber Line Interface Circuit Service Provider Linksys Phone Adaptor Secure Socket Layer Trivial File Transfer Protocol Transmission Control Protocol User Agent Micro-controller User Datagram Protocol Uniform
Cisco Small Business Pro
SPA9000 Voice System Version 6.1
SPA9000 Voice System, SPA400 Internet Telephony
Gateway with 4 FXO ports and SPA9XX IP Phones
ADMINISTRATION
GUIDE