Motorola WR850G User Manual - Page 64

Troubleshooting, Contact Us, Hardware Solutions

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Section 4:Troubleshooting This section details possible solutions to common problems that might occur in using the router. Contact Us If you are unable to locate a solution here, please access our website at www.motorola.com/broadband/networking for the latest information. You can also reach us 7 days a week, 24 hours a day at 1-877-466-8646. Hardware Solutions My computer is experiencing difficulty in connecting to the router. ! Check all of your cabling connections that they are tight and secured. This includes the cables from the wall to your modem, between the router and modem, and, if available, from the router to your PC. Ensure that your LEDs are not lit Red or not at all. For further information about LED descriptions, see Section 1: Overview. ! Ensure that you are using Ethernet cables and not telephone cables between the router and modem or router and PC. Ethernet cables use a wider RJ-45 style plug using 8 wires where telephone style plugs use the smaller RJ-11 style plug using 4 to 6 wires. The plug on the left is RJ-45; the plug on the right is RJ-11 - use only RJ-45. SECTION 4, TROUBLESHOOTING 4-1

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SECTION 4, TROUBLESHOOTING
4-1
Section 4:Troubleshooting
This section details possible solutions to common problems that
might occur in using the router.
Contact Us
If you are unable to locate a solution here, please access our website
at
www.motorola.com/broadband/networking
for the latest information.
You can also reach us 7 days a week, 24 hours a day at
1-877-466-8646.
Hardware Solutions
My computer is experiencing difficulty in connecting to the router.
!
Check all of your cabling connections that they are tight and
secured. This includes the cables from the wall to your modem,
between the router and modem, and, if available, from the router
to your PC. Ensure that your LEDs are not lit
Red
or not at all. For
further information about LED descriptions, see
Section 1:
Overview
.
!
Ensure that you are using Ethernet cables and not telephone
cables between the router and modem or router and PC. Ethernet
cables use a wider RJ-45 style plug using 8 wires where
telephone style plugs use the smaller RJ-11 style plug using
4 to 6 wires.
The plug on the left is RJ-45; the plug on the right is RJ-11 ° use only
RJ-45.