Panasonic AW-HE38H Operating Instructions

Panasonic AW-HE38H Manual

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  • Panasonic AW-HE38H | Operating Instructions - Page 1
    HD Integrated Camera Model No. AW‑HE38HWPC Model No. AW‑HE38HKPC Model No. AW‑HE38HWE Model No. AW‑HE38HKE ● How the Operating Instructions are configured : The describes the procedure for basic operation and installation. Before installing this
  • Panasonic AW-HE38H | Operating Instructions - Page 2
    contained in these Operating Instructions may be trademarks or are used in this manual. ●● Microsoft® Windows® 7 Professional SP1 32/64-bit is manual AW‑HE38HWPC, AW‑HE38HKPC, AW‑HE38HWE, AW‑HE38HKE AW-HE38 AW‑HS50N AW‑HS50E AW‑HS50 AW‑RP50N AW‑RP50E AW‑RP50 AW-RP120G AK-HRP200G AW
  • Panasonic AW-HE38H | Operating Instructions - Page 3
    What to do when encountering problems in the Web screen AW‑RP120 Remote Camera Resetting the limiters  122 Controller  29 Activation  123 Operations on the AK‑HRP200 Remote Operation Panel  32 Troubleshooting  125 Camera menu items  35 Index  136 Setting the camera
  • Panasonic AW-HE38H | Operating Instructions - Page 4
    camera images on the screen. ●● Connection with a Panasonic camera controller is also possible via Panasonic's proprietary serial communication format. ●● The unit supports *1 Windows® Internet Explorer® 10.0 *1 Microsoft® Windows® 7 Professional SP1 64-bit/32-bit *2 Windows® Internet Explorer® 8.0
  • Panasonic AW-HE38H | Operating Instructions - Page 5
    kinds of problems. ●● Use the desktop version of Internet Explorer. (Internet Explorer for Windows UI is not supported.) ●● For the most recent information on compatible operating systems and web browsers, visit the support desk at the following web site. http://pro-av.panasonic.net/ ■■Disclaimer
  • Panasonic AW-HE38H | Operating Instructions - Page 6
    "What to do when encountering problems in the basic shooting operations" (page 12) and "Camera screen" (page 36) in "Camera menu items". 4 Select the setting for Scene on the camera menu, for example, all the auto settings will be turned on, and manual operations will no longer be possible for some
  • Panasonic AW-HE38H | Operating Instructions - Page 7
    the units and devices connected in the system to OFF. When performing the operations using the controller When using an AW-RP50, AW-RP120 or AK-HRP200: Refer to the Operating Instructions of the controller. 4 If a multiple number of units are going to be used, repeat steps 2 and 3 as required. The
  • Panasonic AW-HE38H | Operating Instructions - Page 8
    camera can also be controlled from a personal computer. NDI|HX: Transmits video to NewTek NDI compatible software applications and hardware devices over a network. The function supports H.264/IP transmission using NDI|HX. Functions that can be and functions that cannot be controlled simultaneously
  • Panasonic AW-HE38H | Operating Instructions - Page 9
    using the controller When using an AW-RP50, AW-RP120 or AK-HRP200: Refer to the Operating Instructions of the controller. Selecting the selected as the setting for Scene on the camera menu, for example, all the auto settings will be turned on, and manual operations will no longer be possible for
  • Panasonic AW-HE38H | Operating Instructions - Page 10
    . 8 Press the [MENU] button for 2 seconds. The camera menu display is exited. 3 Press the [▲] or [▼] button to bring the cursor to "Camera". When performing the operations using the controller When using an AW-RP50, AW-RP120 or AK-HRP200: Refer to the Operating Instructions of the controller. 10
  • Panasonic AW-HE38H | Operating Instructions - Page 11
    the controller ●●Changing the camera's direction Moving the camera toward the left or right (panning): Tilt the [PAN/TILT] lever toward L or R. Moving the camera up or down ( and zoom speed When using an AW-RP50, AW-RP120 or AK-HRP200: Refer to the Operating Instructions of the controller. 11
  • Panasonic AW-HE38H | Operating Instructions - Page 12
    problems in the basic shooting operations If the trouble is not resolved by taking the action suggested below, refer to "Troubleshooting an AW-RP50, AW-RP120 or AK-HRP200: Refer to the Operating Instructions of GAIN to switch to auto gain adjustment. The camera picture is too light or too dark. 1.
  • Panasonic AW-HE38H | Operating Instructions - Page 13
    adjustment of focus ●● Manual adjustment of iris ●● Manual adjustment of shutter speed ●● Manual adjustment of gain Black level (master pedestal) adjustment (page 21) ●● This adjustment is performed to align the black level (pedestal level) of a multiple number of cameras. Preset memories (page
  • Panasonic AW-HE38H | Operating Instructions - Page 14
    an AW-RP50, AW-RP120 or AK-HRP200: Refer to the Operating Instructions of the controller. Note ●● When the focus is set to manual, PTZ.) (page 46, page 82, page 85) When performing the operations using the controller When using an AW-RP50, AW-RP120 or AK-HRP200: Refer to the Operating Instructions
  • Panasonic AW-HE38H | Operating Instructions - Page 15
    ●● When the following settings are made on the AW‑HE38, the shutter speed cannot be manually adjusted (as the camera is locked in auto mode). • Shooting mode ( (AGC). When using an AW-RP50, AW-RP120 or AK-HRP200: For details, refer to the operating instructions supplied with the controller. When
  • Panasonic AW-HE38H | Operating Instructions - Page 16
    ●● The focus and iris operating modes (manual and auto settings) are not registered. The pan, tilt or zoom buttons to determine the camera angle. Adjust the focus, iris, gain and white AW-RP50 or AW-RP120: Up to 100 entries can be registered/recalled. For details, refer to the operating instructions
  • Panasonic AW-HE38H | Operating Instructions - Page 17
    adjusted, their setup procedure will be completed simply by selecting them using the camera menus or web settings, or by pressing the buttons on the controller, When Shooting mode (Scene) on the AW‑HE38 is set to "Full Auto", the white balance cannot be manually adjusted (ATW mode is activated). For
  • Panasonic AW-HE38H | Operating Instructions - Page 18
    -RP50, AW-RP120 or AK-HRP200: Refer to the Operating Instructions of the controller. 7 Press the [▲] or [▼] button to change the White Balance Mode to be used to "AWB A" or "AWB B", and press the [○] button to enter the selection. 8 Press the [MENU] button for 2 seconds. The camera menu display is
  • Panasonic AW-HE38H | Operating Instructions - Page 19
    White balance adjustment (continued) ●●Auto tracking white adjustment (ATW) When white balance adjustment is set to "ATW", the white balance will be corrected automatically, even if the light source or color temperature changes. This function works when "ATW" is selected instead of "AWB A" or "AWB
  • Panasonic AW-HE38H | Operating Instructions - Page 20
    ) White balance can be adjusted manually. Note ●● R/B gain adjustments the shooting modes (scene files)" (page 10). ** Camera ** Scene Contrast Picture Matrix Manual1 7 Press the [▲] When using an AW-RP50, AW-RP120 or AK-HRP200: Return Refer to the Operating Instructions of the controller.
  • Panasonic AW-HE38H | Operating Instructions - Page 21
    button. Set the iris to the manual mode. 2 Press the [IRIS camera menu display is exited. 10 If necessary, press the [A/IRIS] button to adjust the iris automatically. When performing the operations using the controller When using an AW-RP50, AW-RP120 or AK-HRP200: Refer to the Operating Instructions
  • Panasonic AW-HE38H | Operating Instructions - Page 22
    support page on the following website. http://pro-av.panasonic.net/ Described below are the basic operations for changing the camera menu item settings using the wireless remote control and controller (AW‑RP50, AW Operating Instructions of the controller. Table of operations Camera menu operation
  • Panasonic AW-HE38H | Operating Instructions - Page 23
    menus from the one employed by the convertible cameras and HD integrated cameras which have already been launched onto the market. For details, refer to the Operating Instructions of the camera concerned. ●● The response speed of the camera differs slightly depending on the controller used. ●● Some
  • Panasonic AW-HE38H | Operating Instructions - Page 24
    of the item to be set is entered, and it stops blinking. 9 After the setting has been completed, press the [MENU] button for 2 seconds. The camera menu display is exited. 2 Press the [MENU] button for 2 seconds. The Top Menu is displayed. 3 Press the [▲] or [▼] button to bring the cursor to the
  • Panasonic AW-HE38H | Operating Instructions - Page 25
    ] button to select the unit you want to operate. 2 Press and hold the [CAMERA OSD] button on the AW-RP50 for about 2 seconds. The AW‑HE38 camera menu appears on the monitor. 3 Turn the F1 dial to select an AW‑HE38 camera menu item or to change a setting value. Turn the F1 dial to move the
  • Panasonic AW-HE38H | Operating Instructions - Page 26
    Preset speed table setting (PRESET SPEED) 1 Press the [MENU] button on the AW-RP50. The [MENU] button lights, and the [PRESET MEMORY/ MENU] buttons to the color temperature held on the camera. To adjust the setting, proceed to the following. 4 Press the [8 (CAMERA)] button in the [PRESET MEMORY/MENU
  • Panasonic AW-HE38H | Operating Instructions - Page 27
    Turn the F1 dial to select "FUNCTION", then press the F1 dial. ●●Digital image stabilization function setting 1 Press the [MENU] button on the AW-RP50. The [MENU] button lights, and the [PRESET MEMORY/ MENU] buttons become selectable. 2 Press the [9 (SETUP)] button in the [PRESET MEMORY/MENU] area
  • Panasonic AW-HE38H | Operating Instructions - Page 28
    DURING), color temperature settings (COLOR TEMP) and digital extender function (DIGITAL EXTENDER) to the [USER] buttons. 1 Press the [MENU] button on the AW-RP50. The [MENU] button lights, and the [PRESET MEMORY/ MENU] buttons become selectable. 2 Press the [9 (SETUP)] button in the [PRESET MEMORY
  • Panasonic AW-HE38H | Operating Instructions - Page 29
    [10]) to select the unit you want to operate. 2 Press and hold the [CAMERA OSD] button on the AW-RP120 for about 2 seconds. The AW‑HE38 camera menu appears on the monitor. 3 Turn the F1 dial to select an AW‑HE38 camera menu item or to change a setting value. Turn the F1 dial to move the
  • Panasonic AW-HE38H | Operating Instructions - Page 30
    press the [EXIT] button and the [ATW] button of [WHITE BAL] simultaneously. ●●Preset speed table setting (PRESET SPEED) 1 Press the [MENU] button on the AW-RP120. The [MENU] button lights. 2 Press the FUNCTION menu [23] button. The button lights, and the OPTION menu appears on the LCD panel. 3 Turn
  • Panasonic AW-HE38H | Operating Instructions - Page 31
    (D.EXTENDER) function setting 1 Press the [MENU] button on the AW-RP120. The [MENU] button lights. 2 Press the FUNCTION menu function (DIGITAL EXTENDER) to the [USER] buttons. 1 Press the [MENU] button on the AW-RP120. The [MENU] button lights. 3 Turn the F1 dial to select "D. EXTENDER", then
  • Panasonic AW-HE38H | Operating Instructions - Page 32
    operation 1 Press and hold the [CHARA/MENU] button on the AK-HRP200 for about 2 seconds. The AW‑HE38 camera menu appears on the monitor. 2 Turn the SELECT dial to select an AW‑HE38 camera menu item or to change a setting value. Turn the SELECT dial to move the cursor up and down or to
  • Panasonic AW-HE38H | Operating Instructions - Page 33
    operations, refer to the AK-HRP200 Operating Instructions . Control/display component 1 Camera power switch 2 Viewfinder power switch 3 Color display selection 35 Switch Label AW‑HE38 : Supported : Supported with some restrictions -: Not supported Remarks HEAD POWER  VF POWER
  • Panasonic AW-HE38H | Operating Instructions - Page 34
    display 37 SYNC display 38 Camera number display 39 Camera number tens display 40 Camera selection switch 41 Menu / AUTO CLOSE SENSE COARSE EXT D.EXT SD CARD AW‑HE38 : Supported : Supported with some restrictions -: Not supported Remarks The shutter value is fixed during transition from
  • Panasonic AW-HE38H | Operating Instructions - Page 35
    sub‑menus have menu items for performing more detailed settings. For details on the basic operations to display the camera menus and change the items using the wireless remote control or controller (AW‑RP50, AW-RP120 or AK-HRP200), refer to pages 22 to 34. The "*" and "#" marks in the menu titles
  • Panasonic AW-HE38H | Operating Instructions - Page 36
    camera image settings. ** Camera ** Scene Contrast Level Day/Night Night-Day Level Full Auto 0 Day ---- ■■Camera screen (when Manual1 to 3 is selected) ** Camera these modes, the detailed settings and adjustments are established manually to match the prevailing shooting conditions and the user's
  • Panasonic AW-HE38H | Operating Instructions - Page 37
    item can be set when "Auto" has been selected as the "Contrast Mode" setting. Shutter Mode [Off, Step, Synchro] Select for camera shutter mode. This item can be set when "Manual" has been selected as the "Contrast Mode" setting. Off: The shutter is set to OFF (so that it cannot be tripped
  • Panasonic AW-HE38H | Operating Instructions - Page 38
    Camera menu items (continued) ■■Contrast 2/2 screen *** Contrast 2/2 *** Day/Night Day Night . ●● In Night mode, the white balance adjustment cannot be used. ●● When focus is set to manual, the focus may shift when switching between Day and Night mode, depending on the shooting conditions. If
  • Panasonic AW-HE38H | Operating Instructions - Page 39
    Camera menu items (continued) ■■Picture 1/3 screen *** Picture 1/3 *** Chroma Level White Balance Mode Color Temperature R Gain B Gain Pedestal 0 AWB A ---0 0 0 Return Chroma Level [-3 to +3] Set here is the
  • Panasonic AW-HE38H | Operating Instructions - Page 40
    Camera menu items (continued) ■■Picture 2/3 screen *** Picture 2/3 *** Detail Detail Level H Detail Level L Flesh Tone Mode HDR DRS E.DRS Low 18 9 Off Off Off Off Return Detail [
  • Panasonic AW-HE38H | Operating Instructions - Page 41
    Camera menu items (continued) E.DRS [Off, Low, High] Sets the E.DRS function, which provides a greater amount of compensation than DRS does when images with significant light/
  • Panasonic AW-HE38H | Operating Instructions - Page 42
    Camera menu items (continued) ■■16-axis color matrix (These operations can be performed only when Manual1 to 3 has been selected as the Scene setting.) ***
  • Panasonic AW-HE38H | Operating Instructions - Page 43
    Others Return Output This displays the Output screen on which to select the camera's output image settings. Others This displays the Others screen on which to select the settings for the installation status of the camera's pan-tilt head unit and operating speed as well as the settings relating
  • Panasonic AW-HE38H | Operating Instructions - Page 44
    . The camera can also be controlled from a personal computer. NDI|HX: Transmits video to NewTek NDI compatible software applications and hardware devices over a network. The function supports H.264/IP transmission using NDI|HX. Note ●● The "IP" mode and "SD card" mode require various settings
  • Panasonic AW-HE38H | Operating Instructions - Page 45
    Camera menu items (continued) ●●Changing the format When the format is changed on the the Output screen, the frequency-change confirmation screen appears. Note ●● When using a monitor that does not support the 59.94 Hz or 50 Hz frequencies, images may not be output after the frequency is changed.
  • Panasonic AW-HE38H | Operating Instructions - Page 46
    "Off" or "On" is set here for the function used to adjust the camera direction's adjustment speed in conjunction with the zoom magnification. When "On" is set The subjects are always brought into focus automatically. Manual: The focus is operated manually. Focus ADJ With PTZ. [Off, On] "Off" or "On"
  • Panasonic AW-HE38H | Operating Instructions - Page 47
    Camera menu items (continued) ■■Others 2/4 screen ### Others 2/4 ### Zoom Mode Max Digital Zoom Image Stabilizer Tally IR Control IR ID D.Zoom ×16 Off Enable Enable CAM1 Return
  • Panasonic AW-HE38H | Operating Instructions - Page 48
    monitor and the web setup screen. Note ●● When the color bar is displayed, a test tone (1 kHz) is output according to the Audio setting in the camera menu. Bars Type [Type1, Type2] Change the type of color bar to display. Type1: , Type2: OSD Off With Tally [Off, On] This is used to
  • Panasonic AW-HE38H | Operating Instructions - Page 49
    Camera menu items (continued) ■■Others 4/4 screen ### Others 4/4 ### Audio Input Volume Plugin Power ALC Equalizer Protocol Model Select Off ------On Off SEVIHD1 Return Audio [Off, On] Enable/
  • Panasonic AW-HE38H | Operating Instructions - Page 50
    Camera menu items (continued) ■■Maintenance screen ## Maintenance ## Firmware Version IP Network Initialize This is selected to display the Initialize screen on which the user can initialize the camera settings. For details on operation, refer to "Concerning initialization" on page 51. Return Use
  • Panasonic AW-HE38H | Operating Instructions - Page 51
    the setting is entered, the Menu settings initialized screen is displayed for 5 seconds, and the camera settings are restored to the settings which were established when the camera was purchased ("Camera menu item table" (pages 52 to 54)). However, the Format settings and Frequency settings (page
  • Panasonic AW-HE38H | Operating Instructions - Page 52
    menu item table Camera menu Top Menu Camera Scene Item Scene Contrast Contrast 1/2 Contrast Mode to 3 Selection items Full Auto Manual1 to Full Auto, Manual1, Manual2, Manual3 Manual3 ---- Auto Auto, Manual 0 0 -10 to +10 ---- Off Off, Step, Synchro ---- [59.94Hz] ●● When 59
  • Panasonic AW-HE38H | Operating Instructions - Page 53
    1080/50i, 1080/25PsF, 1080/25p, 720/50p 59.94Hz, 50Hz AW‑HE38HWE, AW‑HE38HKE: 50Hz Priority Mode IP Install Position Desktop Preset Speed Table Fast CAM1 Camera Type2 Off Off IP, SD card, USB, NDI|HX Desktop, Hanging Slow, Fast 1 to 30 Mode A, Mode B, Mode C Off, On Off, On Auto, Manual
  • Panasonic AW-HE38H | Operating Instructions - Page 54
    item table (continued) Camera menu Top Menu System Others Others 4/4 Item Audio Input Volume Plugin Power ALC Equalizer Protocol Model Select Maintenance Firmware Version IP Network Initialize ---IP Address
  • Panasonic AW-HE38H | Operating Instructions - Page 55
    entry example: http://[URL registered with IPv6 address] http://[2001:db8::10]/ Note ●● If the HTTP port number has been changed from "80", enter "http://:" in the address bar. Example: When the port number is set to 8080 : http://192.168.0.11:8080 3. Press the
  • Panasonic AW-HE38H | Operating Instructions - Page 56
    installed, an installation confirmation message is displayed before the live screen [Live] is displayed. In a case like this, follow the on-screen instructions to install the software. For further details, refer to "Installing the plug-in viewer software" (page 47 in the ). Notes ●● When
  • Panasonic AW-HE38H | Operating Instructions - Page 57
    see page 62 for details on the multi display mode. Live screen [Live] : Single display mode You can display images from the camera on a personal computer and perform camera operations, such as pan, tilt, zoom, and focus control. The items displayed on the screen will differ depending on whether the
  • Panasonic AW-HE38H | Operating Instructions - Page 58
    -Screen list box [Multi-screen] The live screen [Live] display method is selected here. [Single] The IP videos of the connected camera are displayed. [4Split 1/4 Group] [4Split 2/4 Group] [4Split 3/4 Group] [4Split 4/4 Group] You can view multiple IP videos on a single screen by configuring
  • Panasonic AW-HE38H | Operating Instructions - Page 59
    card. [Stop] Displays a list of the recorded content. [Play List] 6. OSD Menu Operation [OSD Menu Operation] [On / Off] Use this to select whether the camera's on-screen displays are to be shown. [Cancel OK] It cancels the selection of the setting which is being changed. It restores the pre
  • Panasonic AW-HE38H | Operating Instructions - Page 60
    [Auto] [Near] [O.T.AF] [Far] Use this to switch between auto and manual focusing. When Auto is selected, the focus is adjusted automatically. Use this to The more the outside of the pad is clicked, the faster the camera operates. Adjustment is also possible by dragging the mouse. Right-click the
  • Panasonic AW-HE38H | Operating Instructions - Page 61
    and time indication Displays the date and time set on the unit. ("Clock settings tab [Date&Time]" on page 65) 22.Connected device indication Displays "HD Integrated Camera AW‑HE38". 23.Camera title display area The name for the unit configured in the Basic screen [Basic] (page 66) appears. 61
  • Panasonic AW-HE38H | Operating Instructions - Page 62
    whose images are to be shown on the multi screen must be set ahead of time. With one group consisting of 4 cameras, up to four groups of cameras (a total of 16 cameras) can be registered. (page 87) 1 Multi screen consisting of 4 sub-screens 1. Multi-Screen list box [Multi-screen] The live screen
  • Panasonic AW-HE38H | Operating Instructions - Page 63
    Web screen configurations Logging into the Web setup screen [Setup] 1. Turn on the power of the unit from the standby mode state. 4. Click the [OK] button. Click [OK] again when the following screen appears. 2. Click the [Setup] button. (page 56) The login screen appears. 3. Enter the user name
  • Panasonic AW-HE38H | Operating Instructions - Page 64
    Web screen configurations (continued) Web setup screen [Setup] The settings for the unit are selected on this screen. Note ●● The setting menu operations can be performed only by users whose access level is "1. Administrator". For the procedure used to set the access level, refer to page 88. 8 1 2
  • Panasonic AW-HE38H | Operating Instructions - Page 65
    over multiple channels. The IP transmission of H.264 images is also supported. SD card Inserting an SD card (optional accessory) into the The time is in the 24-hour format. Manual - Time zone Selects the time zone according to the region where the camera is being used. Factory settings: (GMT)
  • Panasonic AW-HE38H | Operating Instructions - Page 66
    to the same value. If the same value is set, All the items under "Manual -" are restored to their original values. ●● If a more accurate time setting is the camera title. Camera title Input the name of the camera here. When the [Set] button is clicked, the input name appears in the camera title
  • Panasonic AW-HE38H | Operating Instructions - Page 67
    Web screen configurations (continued) „„SD card tab [SD memory card] Configure the format settings for the video to be recorded to an SD card or initialize a card. ●● The priority mode needs to be set to "SD card". For details, refer to "Priority mode tab [Priority Mode]" (page 65). Recording
  • Panasonic AW-HE38H | Operating Instructions - Page 68
    Web screen configurations (continued) Image screen [Image/Audio] „„IP video settings tab [Video over IP] The JPEG image and H.264 image settings as well as the settings related to image quality are selected on this screen. zzInitial display settings for "Live" page Stream Select the images to
  • Panasonic AW-HE38H | Operating Instructions - Page 69
    Web screen configurations (continued) There are restrictions on the simultaneous transmission of JPEG and H.264. For details, refer to page 73. zzJPEG(1) • JPEG(2) • JPEG(3) Configure the settings for JPEG images. Note ●● When the Priority Mode (page 44, page 65) selection is "NDI|HX", "JPEG(2)"
  • Panasonic AW-HE38H | Operating Instructions - Page 70
    Web screen configurations (continued) Image capture size Select the resolution for H.264 images. Selectable options will vary depending on the selected resolution setting. Setting value: H.264(1) 1920×1080 1280×720 640×360 (when HDR is "Low" or "High") H.264(2) 1280×720 640×360 320×180 H.264
  • Panasonic AW-HE38H | Operating Instructions - Page 71
    Web screen configurations (continued) ●●Relationship between image capture size, frame rate, and H.264 bit rate The range of H.264 bit rates that can be specified varies depending on the resolution. When the Priority Mode (page 44, page 65) selection is "IP", the following settings will be
  • Panasonic AW-HE38H | Operating Instructions - Page 72
    )] must be configured manually when images and audio are sent from the camera. When transmitting H.264 images via the Internet, configure a fixed transmission port for the broadband router (hereafter referred to as "router") (page 90). For details, refer to the operating instructions for the router
  • Panasonic AW-HE38H | Operating Instructions - Page 73
    Web screen configurations (continued) List of settings for transmission output of IP video ●● When "Priority Mode" is set to "IP", "SD card" or "USB" Settings H.264(1) H.264(2)*1 H.264(3)*1 Resolution 1920×1080 1280×720*1 1280×720 1280×720 640×360*3 640×360 640×360 320×180 320×180
  • Panasonic AW-HE38H | Operating Instructions - Page 74
    a microphone. Mic Middle Set the volume to medium. Use this when audio is input to the camera via a microphone. Mic Low Set the volume to low. Use this when audio is input to the camera via a microphone. Line High Set the volume to high. Use this when audio is input to the
  • Panasonic AW-HE38H | Operating Instructions - Page 75
    . Setting value: Auto The iris, shutter speed and frame addition are controlled and the camera brightness is adjusted automatically. Manual Operations are performed using the manually set values. Factory settings: Auto Contrast Level Set here is the contrast level when the image brightness
  • Panasonic AW-HE38H | Operating Instructions - Page 76
    Web screen configurations (continued) Shutter Mode Select for camera shutter mode. This item can be set when "Manual" has been selected as the "Contrast Mode" setting. When a higher shutter speed is selected, fast-moving subjects do not become blurred easily but the images
  • Panasonic AW-HE38H | Operating Instructions - Page 77
    Web screen configurations (continued) zzPicture Chroma Level Set here is the color intensity (chroma level) of the images. Setting range: -3 to +3 Factory settings: +2 AWB When you click the [Execute] button, this is used to execute automatic white balance (AWB) to set the white balance. For
  • Panasonic AW-HE38H | Operating Instructions - Page 78
    Web screen configurations (continued) Detail The image detail (image sharpness) is adjusted here. When "Low" or "High" is selected, the detail is enhanced. Setting value: Off, Low, High Factory settings: Low Detail Level H The image sharpness level is adjusted here when "High" has been selected as
  • Panasonic AW-HE38H | Operating Instructions - Page 79
    Web screen configurations (continued) E.DRS Sets the E.DRS function, which provides a greater amount of compensation than DRS does when images with significant light/dark differences are displayed. Select "Low" or "High" to enhance the compensation effect. Depending on the shooting conditions,
  • Panasonic AW-HE38H | Operating Instructions - Page 80
    Web screen configurations (continued) zzUser Color Matrix Setup screen (color matrix settings screen) The User Color Matrix Setup screen is displayed when "User" is selected as the "Color Matrix" setting on the Image adjust screen and the [Setup] button is clicked. B to Cy_B_B: Saturation The
  • Panasonic AW-HE38H | Operating Instructions - Page 81
    the "Preset Scope" menu (page 46, page 82, page 84). The camera direction moves to the home position if "Home" has been selected on the pull does not work during automatic adjustments. Use this to switch between auto and manual focusing. Brightness Use this to make the image darker. It does not
  • Panasonic AW-HE38H | Operating Instructions - Page 82
    of the pad is clicked, the faster the camera operates. Adjustment is also possible by dragging the mouse no effect during preset operations. Focus ADJ With PTZ. "Off" or "On" is set here auto mode. This item can be selected only when "Manual" has been selected as the "Focus Mode" setting. Preset
  • Panasonic AW-HE38H | Operating Instructions - Page 83
    Web screen configurations (continued) „„System screen [System] This is the menu in which the camera's output image settings are configured. zzOutput This item's setting is reflected when the [Set] button is pressed. Format The video format is changed on this
  • Panasonic AW-HE38H | Operating Instructions - Page 84
    Fast Set the preset speed table to "Fast". Factory settings: Fast Preset Speed There are 30 preset pan-tilt operation speeds when regenerating the camera direction and other information which are registered in the preset memory. Setting range: 1 to 30 Factory settings: 10 Note ●● If a high value is
  • Panasonic AW-HE38H | Operating Instructions - Page 85
    Off" or "On" is set here for the function used to adjust the camera direction's adjustment speed in conjunction with the zoom magnification. When "On" is are always brought into focus automatically. Manual The focus is operated manually. Factory settings: Auto Focus ADJ With PTZ. "Off" or "On" is
  • Panasonic AW-HE38H | Operating Instructions - Page 86
    tone (1 kHz) is output according to the Audio setting in the camera menu. zzProtocol Model Select Set the protocol model for standard serial (page 48) Setting value: Type1, Type2 Factory settings: Type2 Bars Title Set camera title (page 66) display to Off/On for when the color bar is displayed
  • Panasonic AW-HE38H | Operating Instructions - Page 87
    will display the multi screen must be configured. For details on the personal computer's DNS settings, consult your network administrator. Camera title Input the camera title here. The camera title which has been input is displayed on the multi screen. ●● You can enter between 0 to 20 half-size
  • Panasonic AW-HE38H | Operating Instructions - Page 88
    [On] while [Authentication] is set to [Digest], network connection with the AW‑RP50, AW‑RP120, and AK‑HRP200 will be disabled. User name [1 to 32 half operations. 2. Camera control This access level allows only Live screen operations to be performed. Factory settings: 2. Camera control User check
  • Panasonic AW-HE38H | Operating Instructions - Page 89
    authorization is set to "On" or "Off" here. Factory settings: Off IP address The IP address of the personal computer from which access to the camera is allowed is input here. The host name cannot be input as the IP address. Notes ●● When the "IP address/subnet mask length" is input
  • Panasonic AW-HE38H | Operating Instructions - Page 90
    existing IP address which has been set for a personal computer or another network camera. Factory settings: 192.168.0.10 Note ●● Multiple IP addresses cannot be used configure network settings. Consult your network administrator or Internet service provider. ●● IP address ●● Subnet mask ●● Default
  • Panasonic AW-HE38H | Operating Instructions - Page 91
    -compatible router. For details, refer to the operating instructions for the router. Default gateway When [Manual] is set to [On] for [IPv6 network computer that does not use the DHCP function and other network cameras. For details on server settings, consult your network administrator. Factory
  • Panasonic AW-HE38H | Operating Instructions - Page 92
    IP Setup Software are enabled for 20 minutes after the camera has started operating. Unlimited The setting operations from the page 65) selection is "NDI|HX", this function is disabled. • [JPEG/H.264] tab of camera screen [Image/Audio] JPEG(1) Image capture size: 640×360 JPEG(2) When HDR is "Off"
  • Panasonic AW-HE38H | Operating Instructions - Page 93
    Web screen configurations (continued) „„Advanced network setting screen [Advanced] Click the [Advanced] tab in the network setup screen [Network]. Settings relating to the FTP, NTP, UPnP, and HTTPS functions are performed here. Click the links to each item to move to the respective setting page.
  • Panasonic AW-HE38H | Operating Instructions - Page 94
    need to set "DHCP" (page 90) of "IPv4 network" on the [Network] tab of the network setup screen [Network] to "On". NTP server address When [Manual] is selected in the [NTP server address setting], input the IP address or host name of the NTP server. Maximum number of characters 0 to 128
  • Panasonic AW-HE38H | Operating Instructions - Page 95
    function may be used when the camera is connected to the IPv4 network. IPv6 is not supported. ●● To confirm that automatic port not displayed, refer to "No access is possible from the web browser" in the "Troubleshooting" (page 126). CRT key generate A CRT key (SSL encryption key) is generated by
  • Panasonic AW-HE38H | Operating Instructions - Page 96
    ●● When using an HTTPS connection, network connection with the AW-RP50, AW-RP120, and AK-HRP200 will be disabled. HTTPS port This A warning screen is displayed when accessing the camera by HTTPS for the first time. Install computer in accordance with the screen instructions. (page 103) ●● When using
  • Panasonic AW-HE38H | Operating Instructions - Page 97
    configurations (continued) „„HTTPS settings [HTTPS] This encrypts access to the camera and sets HTTPS to improve communication safety. Setting HTTPS is performed by 101) 5. Setting the Connection Method (page 102) Accessing the Camera by HTTPS Notes ●● When using a server certificate, the process
  • Panasonic AW-HE38H | Operating Instructions - Page 98
    Web screen configurations (continued) „„Generating a CRT key (SSL encryption key) [CRT key generate] Notes ●● A CRT key cannot be generated when self-signed certificates and server certificates are enabled. ●● The size of the key that can be used by the Certificate Authority (CA) differs when using
  • Panasonic AW-HE38H | Operating Instructions - Page 99
    Unit] are 0 to 9 (half-size characters), A to Z (half-size characters), a to z (half-size characters), and the following half-size symbols ●● When connecting the camera to the Internet, set the address or host name to be accessed from the Internet in [Common Name]. In this case, when accessing the
  • Panasonic AW-HE38H | Operating Instructions - Page 100
    to the certificate to be generated Items to be entered are as follows. Item Description Maximum number of characters Common Name Inputs the camera address or host name. 64 half-size characters Country Inputs the country code. 2 half-size characters: country code State Inputs the name of
  • Panasonic AW-HE38H | Operating Instructions - Page 101
    Web screen configurations (continued) „„Installing a Server Certificate [CA Certificate - CA Certificate install] Notes ●● A server certificate (security certificate) cannot be installed if a Certificate Signing Request (CSR) has not been generated. ●● The server certificate must have been issued
  • Panasonic AW-HE38H | Operating Instructions - Page 102
    camera in [Connection]. HTTP: Only HTTP connection is possible. HTTPS: Only HTTPS connection is possible. Note ●● When using an HTTPS connection, network connection with the AW-RP50, AW in your personal computer in accordance with the screen instructions. (page 103) ●● Using a server certificate
  • Panasonic AW-HE38H | Operating Instructions - Page 103
    of the key will be displayed in the address bar of the web browser accessing the camera. (in the case of Internet Explorer 8.0 and 9.0) ●● The screen will differ partially after accessing a device apart from the camera or a website, there may be a security problem, so check this carefully. 103
  • Panasonic AW-HE38H | Operating Instructions - Page 104
    Web screen configurations (continued) 5. Click [Next], which is displayed in the certificate import wizard. 8. Click [Next]. Note ●● In the case of Internet Explorer 10 and 11, select the [Save destination] and click [Next]. 6. Select [Place all certificates in the following store] and click [
  • Panasonic AW-HE38H | Operating Instructions - Page 105
    Web screen configurations (continued) Maintenance screen [Maintenance] Among the various maintenance operations performed on this screen are system log checks, system version upgrading and initialization of the unit. The Maintenance screen consists of six tabs: [System log], [Product info.], [
  • Panasonic AW-HE38H | Operating Instructions - Page 106
    computer on the same subnet as the camera to upgrade the software version. ●● Before using the version upgrading software, be absolutely sure to check the precautions to be observed, and follow the instructions. ●● Use the following files specified by Panasonic Corporation as the software used for
  • Panasonic AW-HE38H | Operating Instructions - Page 107
    Web screen configurations (continued) „„Status confirmation screen [Status] Confirm the status of the unit. „„Reset settings screen [Default reset] The unit's setting data is initialized and the unit is restarted on this screen. zzUPnP Port number(HTTP) Displays the port number configured via
  • Panasonic AW-HE38H | Operating Instructions - Page 108
    dialog box appears after clicking the [Execute] button, specify the destination folder. When [Camera] is selected in [Config data type], the following settings are saved. File name Settings AW‑HE38_ CSetting.dat Scene Scene1 settings Scene Scene2 settings Scene Scene3 settings Scene Scene4
  • Panasonic AW-HE38H | Operating Instructions - Page 109
    unlock key code) to add available functions. For details, refer to "Activation" (page 123). Download Obtain the serial number and other information for the remote camera. Upload Upload an activation file to the unit. 109
  • Panasonic AW-HE38H | Operating Instructions - Page 110
    Recording to and playing back from a memory card The unit can record and playback in MP4 format to/from the following SD cards compliant with the SD standards. ●● Set the priority mode to "SD card" before use. For details, refer to "Priority mode tab [Priority Mode]" (page 65). Notes ●● IP control,
  • Panasonic AW-HE38H | Operating Instructions - Page 111
    Recording to and playing back from a memory card (continued) 4. Start and stop recording by clicking the [Rec] button and [Stop] button of the "SD Card Operation" item. ●● If the web screen is updated during recording, display becomes the Other menu of the Live screen. ●● When the unit records to
  • Panasonic AW-HE38H | Operating Instructions - Page 112
    Recording to and playing back from a memory card (continued) Playing Back Play List screen Select content individually. Select all content. Switches to top page. Returns to the previous page. Goes to the next page. 1. Click the [Play List] button of the "SD Card Operation" item. Switches to
  • Panasonic AW-HE38H | Operating Instructions - Page 113
    Recording to and playing back from a memory card (continued) Downloading a file 3. Perform playback operations with the buttons on the playback screen. Stops playback. Pauses playback. Starts playback. Rewinds the content by 5 seconds. Fast forwards the content by 5 seconds. Stops playback and
  • Panasonic AW-HE38H | Operating Instructions - Page 114
    when the lens iris is set to manual adjustment. Contrast [Contrast] This is not supported by this unit. Hue [Hue] This is not supported by this unit. Saturation [Saturation] This allows you to set a function equivalent to "Chroma Level" of the camera menus and Web settings. Setting range: 0 to
  • Panasonic AW-HE38H | Operating Instructions - Page 115
    "Manual". camera manual adjustment and "Contrast Mode" of the camera menus and Web settings is set to "Manual be adjusted manually. Setting manual adjustment and "Contrast Mode" of the camera menus and Web settings is set to "Manual Pan] The camera can be panned camera The camera can the camera menus
  • Panasonic AW-HE38H | Operating Instructions - Page 116
    input signal from the device connected to the audio input connector can be turned off or on in the same way as "Audio" of the camera menus and Web settings. Setting value: 0 (Off), 1 (On) Volume Set the microphone input, line input, and volume in the same way as with "Input Volume
  • Panasonic AW-HE38H | Operating Instructions - Page 117
    operating systems and web browsers, visit the support desk at the following website. http://pro-av.panasonic.net/ ●● Use a standard web browser camera is panned toward the left. The camera is tilted upward. The camera is tilted downward. The camera is panned toward the right. Note ●● The camera
  • Panasonic AW-HE38H | Operating Instructions - Page 118
    this button is pressed, the buttons for selecting the preset positions are displayed on the screen. When one of the displayed buttons is pressed, the camera's pan/tilt position moves to the preset position that was registered ahead of time. The settings that are reproduced at this position are the
  • Panasonic AW-HE38H | Operating Instructions - Page 119
    When this button is pressed, the buttons for performing the iris operations are displayed on the screen. This switches the iris between auto and manual. At the auto setting, the button label is green. This adjusts the iris in the "close" direction. It does not work during automatic adjustments
  • Panasonic AW-HE38H | Operating Instructions - Page 120
    of the tally lamp to be reflected on the display of the mobile terminal. ●● When [Disable] is selected for [Tally] (page 47, page 85), the camera's tally lamp will not light even when the tally signal is input. However, the tally lamp lighting status display will turn red. Notes ●● If the
  • Panasonic AW-HE38H | Operating Instructions - Page 121
    precedence. For the controller operations, refer to the Operating Instructions of the controller. The settings of the limiters using is pressed for 2 seconds, the camera menu will appear. If this happens, press the [MENU] button again for 2 seconds to clear the camera menu. Then start again from
  • Panasonic AW-HE38H | Operating Instructions - Page 122
    Limiters (continued) ■■Setting the limiters The limiter positions can be set by following the steps below. When the position is set, the tally lamp blinks once. 1 Press one of the [CAM1] to [CAM4] buttons to select the unit. ●● Setting the upper limit position of the movement range Press the [▲] or
  • Panasonic AW-HE38H | Operating Instructions - Page 123
    of the unit) is downloaded to the personal computer. 4. Connect to the following activation code generation site from the Web browser. https://panasonic.biz/cns/sav/actkey_e/ 5. Obtain the activation code following the procedure displayed on the site. The activation code "ACTIVE.LST" is downloaded
  • Panasonic AW-HE38H | Operating Instructions - Page 124
    Activation (continued) Activating the unit Checking that activation is complete 1. Click [Setup]  [Maintenance]  [Product info.] from the Web screen. 1. Click [Browse] of the "Upload" item and then specify the folder in which the obtained "ACTIVE.LST" is stored. 2. Click the [Execute] button of
  • Panasonic AW-HE38H | Operating Instructions - Page 125
    Troubleshooting ●●Operation Symptom Cause and remedial action ●● Is the AC adaptor to the Operating Instructions of the controller. Cannot operate using the controller ●● The user authorization must be set to OFF when the AW-RP50, AW-RP120, and AK-HRP200 remote camera controllers are connected
  • Panasonic AW-HE38H | Operating Instructions - Page 126
    Troubleshooting if the unit is connected to the controller.  Refer to the Operating Instructions of the controller. ●● Has a LAN cable of category 5 or IP address which has been set in the camera] A reply returned from the unit signifies that there are no problems in operation. If a reply is not
  • Panasonic AW-HE38H | Operating Instructions - Page 127
    Troubleshooting (continued) Symptom Cause and remedial action No access is possible from the web browser Cannot access the camera from a mobile terminal ●● Are you accessing via "http://" while the HTTPS function is enabled?  Perform access via "https://" when using the HTTPS function. Entry
  • Panasonic AW-HE38H | Operating Instructions - Page 128
    Troubleshooting (continued) ●●Video/Audio Symptom Cause and remedial action No the monitor, the background colors may be superimposed onto the white parts of the camera menus. No auto focusing ●● Is the focus set to manual?  Auto focusing is initiated as soon as the focus is set to auto
  • Panasonic AW-HE38H | Operating Instructions - Page 129
    Troubleshooting (continued) Symptom Cause and remedial action The images appear jerky when the 1080/29.97PsF or 1080/25PsF format is selected ●● Operation is problem the manual or too dark setting and adjust the iris manually. appear distorted ●● Since this camera uses a MOS image device,
  • Panasonic AW-HE38H | Operating Instructions - Page 130
    Troubleshooting (continued) Symptom Cause and remedial action The brightness changes cyclically when the spatial frequency of a subject and the pixel pitch are brought into proximity so change the camera angle or take other such action. ●● When the high dynamic range function (HDR) is enabled,
  • Panasonic AW-HE38H | Operating Instructions - Page 131
    Troubleshooting (continued) ●●IP videos Symptom Cause and remedial action [When using I visit the webpage]. D Click the [OK] button. ●● The images may not be refreshed or other trouble may occur with some web browsers or their version which is being used. The images are not refreshed ●●
  • Panasonic AW-HE38H | Operating Instructions - Page 132
    Troubleshooting (continued) Symptom Cause and remedial action [When using Windows] ●● Press the [F5] key on the keyboard of the personal computer to request that the settings
  • Panasonic AW-HE38H | Operating Instructions - Page 133
    Troubleshooting (continued) Symptom Cause and remedial action The authentication screen appears Settings], and then establish the new Wi-Fi setting. H.264 images are not displayed ●● Is the camera connected to the personal computer via the Internet?  Set [Internet Mode (over HTTP)] to [On
  • Panasonic AW-HE38H | Operating Instructions - Page 134
    Troubleshooting (continued) Symptom Cause and remedial action When multiple web browsers are running to display H.264 images, images from multiple cameras appear sequentially in a single web browser. [When using Windows] ●● This may occur depending on the combination of the personal computer's
  • Panasonic AW-HE38H | Operating Instructions - Page 135
    Troubleshooting (continued) ●●Web browser settings Depending on the OS installed on the personal computer, the following may occur. Follow the instructions This website wants to run the following add-on: 'Web from 'Panasonic System Networks Co., Ltd.'." ●● Select [Allow]. For Internet Explorer
  • Panasonic AW-HE38H | Operating Instructions - Page 136
    Auto tracking white adjustment (ATW 19 AWB 77 AW-RP50 25 AW-RP120 29 B Backlight Comp 114 Back Light 86 Camera 35 Camera Control 115 Camera menu 120 Camera screen 36 Camera title 66, 87 Camera title , 78 Focus 60, 81, 115, 119 Focus ADJ With PTZ 46, 82, 85 Focus Mode 46, 85 Format 44,
  • Panasonic AW-HE38H | Operating Instructions - Page 137
    area 60, 64 Maintenance 35, 105 Maintenance screen 50 Manual 91 Manual adjustment (R gain and B gain adjustment 20 Manual - Date/Time 65 Manual - End time & date 66 Manual - Start time & date 66 Manual - Summer time (daylight saving 66 Manual - Time zone 65 Matrix 36 Matrix Type 42 Max
  • Panasonic AW-HE38H | Operating Instructions - Page 138
    49 R Reboot 107 Recommended network setting for internet 92 Recording format 67 Record tally 67 Refresh interval 69 Remaining capacity 67 Remote Camera Controller 25, 29 Remote Operation Panel 32 Reset to the default (Except the network settings 107 Resolution 118 Retype password 88
  • Panasonic AW-HE38H | Operating Instructions - Page 139
    Memo 139
  • Panasonic AW-HE38H | Operating Instructions - Page 140
    Web Site: http://www.panasonic.com © Panasonic Corporation 2017
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Operating Instructions
<Operations and Settings>
HD Integrated Camera
●
How the Operating Instructions are configured
<Basics>:
The <Basics> describes the procedure for basic operation and installation. Before installing this unit, be
sure to take the time to read through <Basics> to ensure that the unit will be installed correctly.
<Operations and Settings>
(this manual):
This <Operations and Settings> describes how to operate the unit and how to establish its settings.
ENGLISH
W1217TY0 -FJ
Model No.
AW‑HE38HWPC
Model No.
AW‑HE38HKPC
Model No.
AW‑HE38HWE
Model No.
AW‑HE38HKE
DVQP1524ZA