Panasonic AW-HE38H Operating Instructions - Page 125

Troubleshooting

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Troubleshooting ●●Operation Symptom Cause and remedial action ●● Is the AC adaptor securely connected to the AC outlet? ●● If the power plug of the AC adaptor connected properly? No power ●● Is the network cable for the PoE+ (IEEE802.3at) compatible power supply device and the unit connected properly? ●● Power may not be supplied if the total power limit is exceeded on power supply devices that allow connections to multiple PoE+ terminals.  Refer to the operating instructions for the PoE+ power supply device. The status display lamp flashes red continuously ●● The PoE+ power supply conditions do not meet the specifications.  Check the power supply device. The status display lamp ●● An error such as an attempt to perform a recording operation while flashes red several an SD card is not inserted has occurred. times  Check the event log. Cannot operate (common to wireless remote control, controller) ●● Is the power on?  If the unit's status display lamp is off or if it has lit up orange, it means that the unit's power is not being supplied. ●● Have the limiter functions been set? ●● Has the correct unit to be operated been selected? Cannot operate using the wireless remote control ●● Have the remote control's batteries run down or have the batteries been installed with their polarities reversed?  If the status display lamp does not blink even when the wireless remote control is operated near the wireless remote control signal light-sensing area, it means that the batteries have run down. Replace the batteries. ●● Has the IR ID setting been set correctly? ●● Is there a fluorescent light or plasma monitor near the unit and, if so, is the wireless remote control signal light-sensing area exposed to its light? ●● Is the unit connected to the controller properly?  Refer to the Operating Instructions of the controller. Cannot operate using the controller ●● The user authorization must be set to OFF when the AW-RP50, AW-RP120, and AK-HRP200 remote camera controllers are connected in a network. ●● Are all the cameras in the daisy-chain connection turned on? ●● It may be necessary to upgrade the version of the controller so that the controller will support the unit. Reference pages --- --- P.35 P.35 P.35 P.105 P.7 P.121 to 122 P.9 --- P.48, P.85 P.39 P.19 to 24 P.88 P.20 P.36 125

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125
Troubleshooting
●
Operation
Symptom
Cause and remedial action
Reference
pages
No power
●
Is the AC adaptor securely connected to the AC outlet?
–––
●
If the power plug of the AC adaptor connected properly?
–––
●
Is the network cable for the PoE+ (IEEE802.3at) compatible power
supply device and the unit connected properly?
<Basics>
P.35
●
Power may not be supplied if the total power limit is exceeded on
power supply devices that allow connections to multiple PoE+
terminals.
Refer to the operating instructions for the PoE+ power supply device.
<Basics>
P.35
The status display
lamp flashes red
continuously
●
The PoE+ power supply conditions do not meet the specifications.
Check the power supply device.
<Basics>
P.35
The status display lamp
flashes red several
times
●
An error such as an attempt to perform a recording operation while
an SD card is not inserted has occurred.
Check the event log.
P.105
Cannot operate
(common to wireless
remote control,
controller)
●
Is the power on?
If the unit’s status display lamp is off or if it has lit up orange,
it means that the unit’s power is not being supplied.
P.7
●
Have the limiter functions been set?
P.121 to 122
●
Has the correct unit to be operated been selected?
P.9
Cannot operate using
the wireless remote
control
●
Have the remote control’s batteries run down or have the batteries
been installed with their polarities reversed?
If the status display lamp does not blink even when the wireless
remote control is operated near the wireless remote control signal
light-sensing area, it means that the batteries have run down.
Replace the batteries.
–––
●
Has the IR ID setting been set correctly?
P.48, P.85
●
Is there a fluorescent light or plasma monitor near the unit and, if
so, is the wireless remote control signal light-sensing area exposed
to its light?
<Basics>
P.39
Cannot operate using
the controller
●
Is the unit connected to the controller properly?
Refer to the Operating Instructions of the controller.
<Basics>
P.19 to 24
●
The user authorization must be set to OFF when the AW-RP50,
AW-RP120, and AK-HRP200 remote camera controllers are
connected in a network.
P.88
●
Are all the cameras in the daisy-chain connection turned on?
<Basics>
P.20
●
It may be necessary to upgrade the version of the controller so that
the controller will support the unit.
<Basics>
P.36