Panasonic CF-Y4HWPZZBM Notebook Computer - Page 44
Dealing with Problems Summary
UPC - 092281853222
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Dealing with Problems (Summary) When a problem occurs, refer to this page. The "Reference Manual" also contains detailed information. If a problem appears to be related to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact Panasonic technical support office. You can use the PC Information Viewer to check the computer's usage status. (Î "Dealing with Problems" in onscreen Reference Manual) Problems with Starting Up, Shutting Down, and Standby and Hibernation Mode The computer does not power on/ The battery indicator is not lit The computer does not start up There is a beep sound, and either "Extended RAM Module Failed" or "Standard RAM Failed" appears Cannot log on to Windows with the SD memory card [Executing Battery Recalibration] screen is displayed z Check that the AC adaptor or a fully-charged battery pack is correctly connected. z Reconnect the AC adaptor or battery pack. z Check that the battery pack latch (the manually operated latch for locking or unlocking) is in the locked position ( ), and is firmly locked in position. z If an additional RAM module has been inserted, remove the RAM module and turn on the computer again. If the computer turns on when the RAM module is removed, there may be a problem with the RAM module. • Power off your computer, check that the RAM module is the recom- mended module, and insert it correctly. • Confirm the specifications for the RAM module. For details regarding the RAM module, refer to "Expanding Memory" (Î page 27) or "Specifications" (Î page 62). z If there is a peripheral connected, remove the peripheral. • If there are USB devices connected, set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility. • If the computer starts when the peripheral is removed, there may be a problem with the peripheral. Consult the peripheral manufacturer. z Using the following procedure, start up in Safe Mode, and check the error details. A Turn on the computer, and when the [Panasonic] boot screen disappears (after entering the password*1 if one is set) hold down the F8 key. B Release the key when the Windows Advanced Options Menu appears, and with the Ï key or the Ð key, select [Safe Mode], then press the Enter key. Follow the onscreen instructions. *1 Supervisor Password or User Password set with the Setup Utility z When the power indicator is lit, after sliding the power switch for at least four seconds to turn off, turn on again. z Restore the Setup Utility's settings to their default values. z If an additional RAM module has been inserted, remove the RAM module and turn on the computer again. Refer to item 4 in "The computer does not power on/The battery indicator is not lit" above. z If "Extended RAM Module Failed" appears, the RAM module is not correctly inserted. Turn off the computer, check that the RAM module is a recommended module, then insert it correctly. z If "Standard RAM Failed" appears, contact your technical support office. z Since the Windows user name and password are not set correctly on the SD memory card, log on from the SD memory card is not possible. Enter the Windows user name and password without using the SD memory card. After logging on to Windows, set the same user name and the password on the SD memory card and Windows, using the following operation: • Change the setting of the SD memory card side by [SD Card Setup] For how to make the change, refer to "SD Memory Card Security Function" in onscreen Reference Manual. z When Windows is shut down during the Battery Recalibration procedure, if you select [Cancel] in the [End Program] screen, Windows shutdown is aborted. In this case, Battery Recalibration will begin the next time the computer is started. To start up Windows, turn off the computer by sliding the power switch, and then turn it back on again. 44 Troubleshooting