Philips 75PFL5704 Quick start guide - Page 21

Slow Data Connection or

Page 21 highlights

7 Troubleshooting Category PPrroobblelemm TTipip PAoccweesrsibility NToelpeoviwsieorn is speaking prompts out-loud. NReemtwootrek RSelomwotDeabtautCtoonnsnaercetionnotor fbunucffteiorinnagl.. Picture on HDMI Input The Google Assistant microphone on the remote does not work. Television has sound with no picture or abnormal picture. Network Cannot connect the network. Sound on HDMI with external devices Television has no sound. Power Picture No power Power is on but screen image is off. Remote Remote buttons are not functional. •• EpTprnoorsepudsersiseraxvtbholale(tHtattgOhheeMeTAEPaC)llkuooBgnuaatycnlokeotuotsrhnureeyprmopeulolieretcetset,trlhiecevailsion, anpapvliigaantceetiontsoettthinegAsCicoountlienttthoeeunpspuerer rtihgahtt thcoerAnCerooufttlheet ohpoemraetesscrneoernmaanlldy.select • IfDaevpiocwe ePrrefafielurerencoecscu>rAs,cucnepssluibgiltihtye, AseClect pToawlkeBraccokr,dpfroerss1 mOKinutotetotoggallelobwettwheeeunniot n toorreosffe. t itself. •• RCeh-eincsketrht eorserettpinlagcsebtehtewAeAeAn yboauttrerroieustewrith thaneidr pISoPlamritoiedse(m+/o-r)gaasteinwdaicya(tief dapopnlicthaeble). • reCmononteecbtattotearystaarbelae. wireless connection from home wireless or wired network. •• TTohpeauirstehoefremmoobtilee, rheofet rsptootsheorspteupb"li6c Cwoinrenlecstsincgonynoeucr tdioenvsiciessn"oitnrtehceomprmeveionudsed. page and see "How to connect to your • BHluDeMtoIoEtDh®IDdVeevriscieosn". setting is set to Taodeinffaebrelenpt mairoindgemthoadney, opurersssotuhreceGoogle Adsesvisitcaen. tTbouctthoannagneditv, orel fdeorwtont(h-e) bstuetpto"n6 oCnoynonuercrteinmgoyteousrimduelvtiacneeso"uinslythfeorp5revious speacogendasn.d see "Changing input to devices that are connected to the TV". •• CChheacnkgief ytohuerrreosuotleurtiaonndo/uotrpmuot doef ymouisr psroouprecrelydceovnicnee. cted. • Check if the Ethernet cable connection • bPeltewaeseenchtheeckTVtoabnedsyuoruertrhoeudteervoicremisodem iscopnronpeecrtleydsteocuthreedH. DMI 2 (ARC) input on • Ptohwe eTrVc. ycle the router and/or modem. •• CEhnescukreyothuar tntehtewAoCrkosuetlteintgssu.pplies the proper voltagePlug another electrical • Cahpepclkiainf ctheeinctoontnheecAtiConoufotlreytotuoresnosuurrceethat dtehveicAeCisopurtolepteorplyesraetceusrendo.rmally. • • CpIpfrheoaeswcspekionriwgfctoewhrredfa(cfIiooNlurrPrr1eeUmcoTtic)ni.ncuuptreust,toiusnasplelloluewgctttehhdee bAyC unit • Vteorirfeystehtaittsyeolfu. r HDMI mode, for the input selected matches the resolution output of • yRoeu-risnoseurct eordreevpiclaec.e the AAA batteries with Cthaenirgpeoslaoruitricees i(n+p/-u)t uasntiinl dyiocuatheadvoen the priecmtuoreteabnadttseoruynadre. a. The Google Assistant • To pair the remote, refer to the step "6 microphone on the remote Connecting your devices " in the previous For further assistance,dcaolel tshenocutswtoomrekr. support service in yopuargceouanntrdy. see "How to connect to your - To obtain assistance, contact Philips customer care center;Bluetooth® devices". In the U.S.A., Canada, Puerto Rico, or the U.S. Virgin IslandsT1o8e6n6a3b0le9 5p9a6ir2ing mode, press the Google Enter below the model and serial numbers located on the lAesftssisidteanatndbuthtetorneaar nodf thveolTdVocawbnin(e-t). button Model : on your remote simultaneously for 5 seconds. Serial : 21

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Category
Problem
Tip
Accessibility
Television is speaking
prompts out-loud.
To disable the TalkBack on your television,
press
x
(HOME)
on your remote,
navigate to settings icon in the upper right
corner of the home screen and select
Device Preferences
>
Accessibility
, select
TalkBack, press
OK
to toggle between on
or off.
Network
Slow Data Connection or
buffering.
Check the settings between your router
and ISP modem or gateway (if applicable).
Connect to a stable wireless connection
from home wireless or wired network.
The use of mobile hot spots or public
wireless connections is not recommended.
Picture on HDMI
Input
Television has sound with
no picture or abnormal
picture.
HDMI EDID Version setting is set to
a different mode than your source
device.
To change it, refer to the step “ 6
Connecting your devices ” in the previous
page and see “Changing input to devices
that are connected to the TV”.
Change the resolution output of your
source device.
Sound on
HDMI with
external devices
Television has no sound.
Please check to be sure the device is
connected to the HDMI 2 (ARC) input on
the TV.
Power
No power
Ensure that the AC outlet supplies the
proper voltage
.
Plug another electrical
appliance into the AC outlet to ensure that
the AC outlet operates normally.
If a power failure occurs, unplug the AC
power cord for 1 minute to allow the unit
to reset itself.
Remote
Remote buttons are not
functional.
Re-insert or replace the AAA batteries with
their polarities (+/–) as indicated on the
remote battery area.
The Google Assistant
microphone on the remote
does not work.
To pair the remote, refer to the step “6
Connecting your devices ” in the previous
page and see “How to connect to your
Bluetooth® devices”.
To enable pairing mode, press the Google
Assistant button and vol down (-) button
on your remote simultaneously for 5
seconds.
7
Troubleshooting
21