Philips 75PFL5704 Quick start guide - Page 9

Troubleshooting

Page 9 highlights

7 Troubleshooting Category Problem Tip PAoccweesrsibility NTeolepvoiswioenr is speaking prompts out-loud. •• EpTyoornousdpuriesrteear lbvteholvealitsttaihotghenee,tapAPlrkCleubsogasucaxtknle(ott(etHshxuOetprtMpoelEliseep)csoettrenhicceyahol)uorn arepmpoliatencceonintrtool,thneavAigCaoteuttloetsteotteinngssuirceotnhaint tthhee AupCpoeurtrliegthotpceorarnteesr onfotrhmeahlloy.me screen • Iafnadpsoewleecrtfaacilcueressoibcicliutyrs, ,suenlepcltutgaltkhbeaAcCk, pporewsserOcKortdo ftoorg1gmleinbuettewteoeanlloonwotrhoefuf. nit Network Slow Data Connection or • tCohreecsketthiteseslef.ttings between your router Remote control Rbuefmfeortiengc.ontrol buttons are not functional. Picture on HDMI Input (Google Assistant) mTeilcervoipsihoonnheaosnsothuendrewmiothte cnoonptricotludreoeosr naobtnworomrka.l picture. Network Sound on HDMI with external devices Cannot connect the network. Television has no sound. • Raned-inISsPermt oordreemplaocregtahteewAaAyA(ibf aatpteprliiecasbwleit)h. • tChoenirnpeocltatroitiaesst(a+b/l-e)waisreinledsiscactoendnoencttihoen rferommotheocmoentwroirlebleaststeoryr warieread. network. • The use of mobile hot spots or public • Twoireplaeisr sthceonrenmecottieoncsonistrnool,trreefceor mtomtheended. step "6 Connecting your devices " in the • pHrDeMvioI uEsDpIDagVeerasniodnsseeett"iHngowis tsoetctoonnect to yaoduifrfBerleunettomoothd®edtheavniceyso"u. r source Tdoeveincea.bTleo pcahiarinnggemito, dreef,epr rteostshe st(eGpoo"6gle ACossninsteacntitn)ganydouvrodl edvoiwcens("-i)nbtuhtetopnreovnious ypoaugrereamndotseeeco"nCthroalnsgiminuglitnapnueot tuosldyefovirc5es stheactoanrdes.connected to the TV". • Change the resolution output of your • Csohuercckeidf yeoviucrer.outer and/or modem is properly connected. •• CPhleeacskeifchtheeckEtthoebrneestucreabthleecdoenvniceectiison bcoentwneeectnedthteoTtVheanHdDyMoIu2r r(oAuRtCe)r ionrpmutoodnem itsheprToVp.erly secured. Power Picture No power Power is on but screen image is off. Remote control Remote control buttons are not functional. •• PEnoswuerer ctyhcaltetthheeAroCuoteurtlaent dsu/oprpmlieosdtehme . • CprhoepcekryvooultrangeetwPolrukgsaenttointhgse.r electrical appliance into the AC outlet to ensure that • CthheeAckCiof tuhtelect oonpneeractteiosnnfoorrmyaolulyr.source • dIfeavpicoewiserpfraoipluerrelyosceccuursre, du.nplug the AC • Cpptoroherweescseskiernitcgfoittwhrsdeelf(fco.IoNrr1PremUcTitnSiun)t.peuttoisaslleolwecttheedubnyit • Verify that your HDMI mode, for the input • sReel-eicntseedrtmoar trcehpelasctehethreesAoAluAtiboanttoeuritepsuwt oitfh ythoeuir psooularcrietiedse(v+ic/e-.) as indicated on the Crehmaontgeecsoonutrcoel binapttuetryunatriel ayo. u have (Google Assistant) microphone on the remote control does not work. picture and sound. • To pair the remote control, refer to the step "6 Connecting your devices " in the previous page and see "How to connect to For further assistance, call the customer support service in yyoouur croBulnuteryt.ooth® devices". - To obtain assistance, contact Philips customer care centerT; o enable pairing mode, press (Google In the U.S.A., Canada, Puerto Rico, or the U.S. Virgin IslandsA1s8s6is6ta3n0t9) 5a9n6d2vol down (-) button on Enter below the model and serial numbers located on theyleofut rsirdeemaondtethceornetaror ol fstihmeuTlVtacnaeboinuest.ly for 5 Model : seconds. Serial : 9

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Category
Problem
Tip
Accessibility
Television is speaking
prompts out-loud.
To disable the talkback (text to speech) on
your television, press
x
(HOME)
on your
remote control, navigate to settings icon in
the upper right
corner of the home screen
and select accessibility, select talkback,
press
OK
to toggle between on or off.
Network
Slow Data Connection or
buffering.
Check the settings between your router
and ISP modem or gateway (if applicable).
Connect to a stable wireless connection
from home wireless or wired network.
The use of mobile hot spots or public
wireless connections is not recommended.
Picture on
HDMI Input
Television has sound with
no picture or abnormal
picture.
HDMI EDID Version setting is set to
a different mode than your source
device. To change it, refer to the step “6
Connecting your devices ” in the previous
page and see “Changing input to devices
that are connected to the TV”.
Change the resolution output of your
source device.
Sound on
HDMI with
external devices
Television has no sound.
Please check to be sure the device is
connected to the HDMI 2 (ARC) input on
the TV.
Power
No power
Ensure that the AC outlet supplies the
proper voltage
.
Plug another electrical
appliance into the AC outlet to ensure that
the AC outlet operates normally.
If a power failure occurs, unplug the AC
power cord for 1 minute to allow the unit
to reset itself.
Remote control
Remote control buttons
are not functional.
Re-insert or replace the AAA batteries with
their polarities (+/–) as indicated on the
remote control battery area.
(Google Assistant)
microphone on the remote
control does not work.
To pair the remote control, refer to the
step “6 Connecting your devices ” in the
previous page and see “How to connect to
your Bluetooth® devices”.
To enable pairing mode, press
(Google
Assistant)
and vol down (–) button on
your remote control simultaneously for 5
seconds.
7
Troubleshooting
9