Plantronics Voyager 8200 UC User Guide - Page 14

Troubleshooting During a call, my voice sounds muffled or far away to other callers. You may be wearing your headset backwards. Headset microphones are on the front of your earcups. For best call audio, ensure that left and right earcups are on the correct ear. When I use my headset with a softphone, the Check the following: headset call control and mute buttons don't • Make sure the softphone you are using is supported by work. viewing our software compatibility guide. • If required to enable headset control (answer/end and mute) functionality, ensure you have Plantronics Hub for Windows/Mac installed. See Load software. • Mac only: if you are running Skype for Business or Lync softphone, quit Plantronics Hub for optimum headset call control. How do I interact with Microsoft Teams or Skype for Business? • For Microsoft Teams, tap the Call button to interact. • For Skype for Business, press and hold the Call button for 2 seconds to interact. • Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone Does my Microsoft Teams-enabled headset work with other softphones? Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone When you configure another softphone, the Call button: • doesn't interact with Teams • doesn't go to Teams notifications • will not launch Cortana The headset sound is not working as expected when connected to computer. • During a call, nobody can hear me • During a call, I can't hear anybody • Music is not coming through my headset • When I play music and a call comes in, the music is too loud or doesn't pause To configure the headset sound on your computer, see Configure for media. I can't unmute my headset when I'm on a softphone call. The headset sensors are not working as expected. • A call is not automatically answered when I put on my headset • Mute/unmute is not working when I take on/off my headset during a call Install Plantronics Hub for Windows/Mac. If your headset sensors are not working as expected, you may need to reset the sensors. See Reset sensors. 14