Polaroid A520 User Guide - Page 60

10 Troubleshooting Problems • Troubleshooting The troubleshooting guide is designed to help you. If problems continue, please contact customer support. Details are provided under "Getting Help". Symptom I receive an error message when I am installing "Polaroid Digital Camera Driver". Problem "Polaroid Digital Camera Driver" does not load. I cannot upload images to my computer. Connection failure. Camera Driver is not installed. I cannot run the "Polaroid Digital Camera Driver". Conflict with another camera driver or capture device. My CD Installation wizard does not work. The auto installation file is switched off or the CDROM is disconnected. Solution Shut down all other applications and attempt to reinstall the driver. Check to see if the USB in your BIOS is activated. Please refer to Polaroid website for how to active USB controller in BIOS Check all cable connections are secured. You need to install the camera driver for Windows 98SE systems. If you have another camera installed on your computer, remove it and it's driver completely from your system to avoid conflicting with your camera. Go to the computer desktop. Right click on "My Computer". Click "Properties". Select "Device Manager". Double click on "CD-ROM", double click on "CD-R (normally the manufacturer's name. Click on "Settings". Ensure both "Auto insert notification" and the "disconnect" are ticked. If you change the settings the computer will ask you to restart your PC. Click "Yes". 60 Polaroid Digital Camera User Guide www.polaroid.com