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Appendix C: Troubleshooting, Maintaining optimal system performance, Troubleshooting

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CC-1 Troubleshooting Appendix C: Troubleshooting This appendix provides troubleshooting tips. Maintaining optimal system performance The EB-105EX does not require maintenance. Beyond the routine requirements of servicing and maintaining the copier and replenishing consumables, you can improve the overall performance of your system by doing the following: • Check job ticket information carefully before printing. Print jobs with the same output and paper speciﬁcations together, to minimize paper changes. Also, print routine jobs while you prepare to print jobs with special instructions or special media. • Reduce unnecessary server connections to Command WorkStation. If you use a second or third EB-105EX on an occasional basis, you can improve performance by logging off when those systems that are not in use. • Avoid printing with the EB-105EX "Disk full" warning. If you see this warning, delete jobs that are not likely to be reused. Avoid this condition by deleting old jobs on a regular basis. The date associated with a job is the original date it was sent. Troubleshooting This section provides some troubleshooting guidelines should a problem arise. If you cannot resolve a problem after referring to this section, contact your site operator or administrator. Also, make sure there are no applications installed on the EB-105EX, with the exception of the EB-105EX utilities from the User Software CD. Applications other than the EB-105EX utilities are not supported and can cause system problems.

Section	Page
Introduction	11
About this manual	11
Chapter 1: Printing from Windows Computers	13
Printing from applications	13
Setting options and printing from Windows computers	14
Using job templates	18
Using Shortcuts	22
Defining and printing custom page sizes	23
Working with custom page sizes in Windows9x/Me	24
Working with custom page sizes in WindowsNT4.0	27
Working with custom page sizes in Windows 2000/XP	30
Saving files to print at a remote location	33
Chapter 2: Printing fromMacOS Computers	35
Printing from applications with Mac OS 9 and earlier or Mac OS X (Classic mode)	35
Setting options and printing from Mac OS 9 and earlier or MacOSX (Classic mode) computers	35
Defining custom page sizes	39
Printing from applications with Mac OS X (Nativemode)	41
Setting options and printing from Mac OS X (Native mode)	41
Chapter 3: Printing fromUNIX Workstations	45
Printing to the EB105EX	45
Chapter 4: Downloading Files and Fonts	49
Using Fiery Downloader orWebDownloader	49
Downloading files or printer fonts	52
Managing printer fonts	57
Chapter 5: Printing Variable Data Documents	61
About variable data printing	61
Printing variable data documents with FreeForm	62
How FreeForm works	62
Creating the master document	63
Creating the variable document	64
Combining the FreeForm master with the variable document	65
Using FreeForm	67
Printing variable data documents with FreeForm 2	71
Chapter 6: Scanning	73
Fiery Remote Scan components	73
Scanning from the copier operation panel	74
Preparing for scanning from the copier operation panel	74
Performing a scan	75
Using Fiery Remote Scan	79
Initiating scans using Fiery Remote Scan	79
Retrieving scans using Fiery Remote Scan	81
Sending the scan job to a specific destination	83
Using WebScan	87
Retrieving Scans with WebScan	87
Chapter 7: Tracking and Monitoring Jobs	89
Accessing Fiery WebTools	89
Checking EB105EX status with the Status WebTool	90
Accessing information with the WebLink WebTool	91
Using EFI Job Monitor	91
Chapter 8: Using Fiery E-mail Service	95
How Fiery E-mail Service works	95
Printing using an E-mail Client	96
Job Control	98
Appendix A: Print Options	99
About printer drivers and printer description files	99
Where to set print options	100
Print option override hierarchy	100
Default settings	100
More about print options	108
Appendix B: FontList	115
PostScript printer fonts	115
Adobe Type 1 fonts	115
TrueType fonts	120
PCL printer fonts	120
Appendix C: Troubleshooting	123
Maintaining optimal system performance	123
Troubleshooting	123
General printing problems	124
Problems with print quality	126
Problems with Fiery Downloader	126
Problems with scanning	128
Problems with Fiery Remote Scan	128
Problems with Fiery WebTools	128

Match case Limit results 1 per page

C-1

Troubleshooting

This appendix provides troubleshooting tips.

Maintaining optimal system performance

The EB-105EX does not require maintenance. Beyond the routine requirements of

servicing and maintaining the copier and replenishing consumables, you can improve

the overall performance of your system by doing the following:

•

Check job ticket information carefully before printing.

Print jobs with the same output and paper speciﬁcations together, to minimize

paper changes. Also, print routine jobs while you prepare to print jobs with special

instructions or special media.

•

Reduce unnecessary server connections to Command WorkStation.

If you use a second or third EB-105EX on an occasional basis, you can improve

performance by logging off when those systems that are not in use.

•

Avoid printing with the EB-105EX “Disk full” warning.

If you see this warning, delete jobs that are not likely to be reused. Avoid this

condition by deleting old jobs on a regular basis. The date associated with a job

is the original date it was sent.

Troubleshooting

This section provides some troubleshooting guidelines should a problem arise. If you

cannot resolve a problem after referring to this section, contact your site operator or

administrator. Also, make sure there are no applications installed on the EB-105EX,

with the exception of the EB-105EX utilities from the User Software CD. Applications

other than the EB-105EX utilities are not supported and can cause system problems.

Appendix C:

Troubleshooting