Ricoh IM 5000 User Guide - Page 254
Register Email Address in [Settings], Email] and the [Fax Email
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10. Troubleshooting Message Condition "Network communication has failed. Fax email account is not registered. Please check settings." [Fax Email Account] is not specified. "Network communication has failed. Fax email address is not registered. Please check settings." [Fax Email Account] is not specified. "Network communication has failed. No response from the destination. Please check the cable connection and if the network equipment is turned on." The destination device did not respond. "Network communication has failed. POP/IMAP server authentication error has occurred. Please check email account and password." A login attempt to the POP3 (IMAP4) server failed. "Network communication has failed. POP/IMAP server is not registered. Please check settings." The POP3 (IMAP4) server address is not registered. "Network communication has failed. S/MIME certificate error has occurred. Please check the certificate of both destination and this machine." A user certificate (destination certificate) is not registered or has expired. A device certificate (destination certificate) is not registered or has expired. Solution and reference Specify the settings in "User Name" and "Password" in [Settings] [Fax Settings] [Detailed Initial Settings] [Fax Email Account]. Register Email Address in [Settings] [Fax Settings] [Detailed Initial Settings] [Fax Email Account]. • Check that the computer specified as the destination is operating normally and connected to the network. • Check that the machine is connected to the network correctly. Check the [POP before SMTP] setting on [Settings] [System Settings] [Send (Email/Folder)] [Email] and the [Fax Email Account] setting on [Settings] [Fax Settings] [Detailed Initial Settings]. Specify the setting in [Settings] [System Settings] [Send (Email/Folder)] [Email] [POP3/IMAP4 Settings]. Install the correct user certificate. See "Encrypting Network Communication", User Guide (Full Version). Install the correct device certificate. See "Encrypting Network Communication", User Guide (Full Version). 252