Ricoh IM 5000 User Guide - Page 280

10. Troubleshooting Message Cause Solution and reference "Exceeded max. email size. Sending email has been cancelled. Contact the administrator about max. email size." The file size per page has exceeded the maximum e-mail size specified in [Maximum Email Size]. • Specify a lower value in [Send Settings] [Resolution], or select a smaller paper size in [Send Settings] [Scan Ratio] [Specify Size]. • You can change the [Maximum Email Size] setting on [Settings] [Scanner Settings] [Sending Settings] [Email (Size)]. To divide an e-mail that exceeds the maximum size, specify [Yes (per Page)] or [Yes (per Max. Size)] in [Divide & Send Email]. "Exceeded max. number of alphanumeric characters." The number of entered characters has exceeded the maximum. Check the maximum number of characters. page 363 "The Setting Values of the Transmission Function" "Failed to connect to the destination. Please contact the administrator to check the following. *The correct root certificate is registered to this machine and destination. *The root certificate check function is not enabled by mistake." Email was sent to the destination without an installed certificate of the destination server when "Root Certificate Check" was set to [Active]. Contact your network administrator. Network administrator should install the root certificate of the destination server in Web Image Monitor if required, or set "Root Certificate Check" to [Inactive]. See "Controlling Access to Untrusted Websites from the Control Panel", User Guide (Full Version). "Insufficient memory in the memory storage device." There is no free space available on the SD card or USB flash memory device, or the file could not be saved due to insufficient space on the media. Change the external media. When scanning an original in the divide-document or singlepage mode, the saved data may not contain all pages in the original. Change the external media and press [Retry] to resume saving the remaining data. 278