Ricoh IM 5000 User Guide - Page 292

10. Troubleshooting Message "Authentication has failed." B/W/L0104-000 "Authentication has failed." B/W/L0206-002 "Authentication has failed." B/W/L0206-003 "Authentication has failed." B/W/L0207-001 Cause Solution and reference An incorrect password Enter the correct password. was entered. The Driver Encryption Key is not registered correctly in the TWAIN driver. Consult the network administrator whether the Driver Encryption Key is required, and configure the driver accordingly. See "Specifying Login Information in the Printer Driver", User Guide (Full Version). See "Specifying Login Information in the LANFax Driver", User Guide (Full Version). The network administrator can check the setting of "Driver Encryption Key: Encryption Strength" in [Settings] [System Settings] [Settings for Administrator] [Security] [Extended Security Settings]. An incorrect login user name or password was entered. Enter the correct login user name and password. A user has attempted to log in to the functions that can be accessed only by the administrator such as [Settings] when [Application Authentication Management] is specified. The user needs to log in from the application login screen. ":" or another character that cannot be used in a login user name was entered. • Enter the correct login user name. • Change the user name if it contains a space, ":" or other unusable characters. Web Image Monitor or another method was used to edit or create a backup of the address book. Wait a while. 290