Samsung BD-EM57C User Manual Ver.1.0 (English) - Page 33

Repairs - firmware update

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07 Appendix PROBLEM AllShare function I can see folders shared through AllShare, but I cannot see the files. SOLUTION • AllShare only shows Video, Photo, and Music files. Other types of files are not displayed. The video plays intermittently. • Check if the network is stable. • Check if the network cable is properly connected and if the network is not overloaded. • The wireless connection between the DLNA compatible device and the player is unstable. Check the connection. The AllShare connection between the player and the PC is unstable. • IP addresses within the same subnetwork should be unique. If they are not, IP interference can cause this phenomenon. • Check if you have a firewall enabled. If so, disable the firewall function. BD-LIVE I cannot connect to the BD-LIVE server. • Test whether the network connection is successful using the Network Status function. (See page 15) • Check whether a USB memory device is connected to the player. • The memory device must have at least 1GB of free space to accommodate the BD-LIVE service. You can check the available size in BD Data Management. (See page 15) • See if the BD-LIVE Internet Connection option is set to Allow(All). • If all above fails, contact the contents provider or update the player to the latest firmware. PROBLEM When using the BD-LIVE service, an error occurs. SOLUTION • The memory device must have at least 1GB of free space to accommodate the BD-LIVE service. You can check the available size in BD Data Management. (See page 15) ||NOTE | \\ When the factory default settings are restored, all stored user BD data will be deleted. Repairs If you contact us to repair your player, an administration fee may be charged if either: 1. An engineer is called out to your home at your request and there is no defect in the product. 2. You bring the unit to a repair center and there is no defect in the product. We will provide you with the amount of the administration fee before we make a home visit or begin any work on your player. We recommend you read this manually thoroughly, search for a solution on line at www. samsung.com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your player. English 33 |

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English
33
|
07
Appendix
PROBLEM
SOLUTION
AllShare function
I can see folders shared through
AllShare, but I cannot see the files.
•
AllShare only shows Video, Photo, and Music files. Other types of
files are not displayed.
The video plays intermittently.
•
Check if the network is stable.
•
Check if the network cable is properly connected and if the network
is not overloaded.
•
The wireless connection between the DLNA compatible device and
the player is unstable.
Check the connection.
The AllShare connection between the
player and the PC is unstable.
•
IP addresses within the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
•
Check if you have a firewall enabled.
If so, disable the firewall function.
BD-LIVE
I cannot connect to the BD-LIVE server.
•
Test whether the network connection is successful using the
Network Status function. (See page 15)
•
Check whether a USB memory device is connected to the player.
•
The memory device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See
page 15)
•
See if the BD-LIVE Internet Connection option is set to Allow(All).
•
If all above fails, contact the contents provider or update the player
to the latest firmware.
PROBLEM
SOLUTION
When using the BD-LIVE service, an
error occurs.
•
The memory device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See
page 15)
| NOTE |
\
When the factory default settings are restored, all stored user BD data will be deleted.
Repairs
If you contact us to repair your player, an administration fee may be charged if either:
1.
An engineer is called out to your home at your request and there is no defect in the
product.
2.
You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or
begin any work on your player.
We recommend you read this manually thoroughly, search for a solution on line at www.
samsung.com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before
seeking to repair your player.