Samsung MS19M8000 User Manual - Page 35

If the Auto Cook, STOP/CANCEL, START

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Problem Heating is weak or slow. Cause The oven may not work, too much food is being cooked, or improper cookware is being used. The warm function does not work. The oven may not work, too much food is being cooked, or improper cookware is being used. The thaw function does not work. The oven may not work, too much food is being cooked, or improper cookware is being used. Action To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a microwave safe cooking container with a flat bottom. To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a microwave safe cooking container with a flat bottom. To test the oven, put one cup of water in a microwave-safe container, put the container in the oven, and then run the microwave for 1-2 minutes to check whether the water is heated. If the water is heated, reduce the amount of food and start the function again. Use a microwave safe cooking container with a flat bottom. Problem Cause Action The interior light is dim or does not turn on. The door has been left open for a long time. The interior light may automatically turn off when the Eco function operates. Close and reopen the door or press the STOP/CANCEL button. The interior light is covered by foreign matter. Clean the inside of the oven and check again. A beeping sound occurs during cooking. If the Auto Cook function is being used, this beeping sound means it's time to turn over the food during thawing. After turning over the food, press the START button again to restart operation. The oven is not level. The oven is installed on Make sure the oven is installed an uneven surface. on flat, stable surface. There are sparks during cooking. Metal containers are used during the oven/ thawing functions. Do not use metal containers. When power is connected, the oven immediately starts to work. The door is not properly closed. Close the door and check again. There is electricity coming from the oven. The power cord or power socket is not properly grounded. Make sure the power cord and power socket are properly grounded. There is water dripping. Water or steam may be generated by the cooking or defrosting process, depending on the food. This is not an oven malfunction. Let the oven cool and then wipe with a dry dish towel. English 35 Troubleshooting MS19M8000_AA_DE68-04464A-03_EN.indd 35 2018-08-30 11:00:45

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English 35
Troubleshooting
Problem
Cause
Action
Heating is weak or
slow.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a flat bottom.
The warm function
does not work.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a flat bottom.
The thaw function
does not work.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a flat bottom.
Problem
Cause
Action
The interior light
is dim or does not
turn on.
The door has been left
open for a long time.
The interior light may
automatically turn off when the
Eco function operates. Close and
reopen the door or press the
STOP/CANCEL
button.
The interior light is
covered by foreign
matter.
Clean the inside of the oven and
check again.
A beeping sound
occurs during
cooking.
If the Auto Cook
function is being used,
this beeping sound
means it's time to turn
over the food during
thawing.
After turning over the food,
press the
START
button again to
restart operation.
The oven is not
level.
The oven is installed on
an uneven surface.
Make sure the oven is installed
on flat, stable surface.
There are sparks
during cooking.
Metal containers are
used during the oven/
thawing functions.
Do not use metal containers.
When power is
connected, the oven
immediately starts
to work.
The door is not
properly closed.
Close the door and check again.
There is electricity
coming from the
oven.
The power cord or
power socket is not
properly grounded.
Make sure the power cord and
power socket are properly
grounded.
There is water
dripping.
Water or steam may
be generated by the
cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
Let the oven cool and then wipe
with a dry dish towel.
MS19M8000_AA_DE68-04464A-03_EN.indd
35
2018-08-30
°° 11:00:45