Samsung NE63T8711SG/AA User Manual - Page 56

English, Problem, Possible cause, Solution, CONTROL DISPLAY, COOKTOP

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Troubleshooting CONTROL DISPLAY Problem The display goes blank. The display flashes. Possible cause A fuse in your home may be blown or the circuit breaker tripped. There was a power failure. Solution Replace the fuse or reset the circuit breaker. Reset the clock. COOKTOP Problem Possible cause Solution The surface units will not maintain a rolling boil or will not cook fast enough. You may be using inappropriate cookware. In some areas, the power (voltage) may be low. Use pans that are flat and match the diameter of the surface unit selected. Cover the pan with a lid until the desired heat is obtained. The surface units will not turn on. A fuse in your home may be blown or a circuit breaker may have tripped. Replace the fuse or reset the circuit breaker. The cooktop controls are set Check if the correct control improperly. is set for the surface unit you are using. Areas of Food spillover was not discoloration on the cleaned. cooktop. Refer to the section on the care and cleaning of the glass cooktop on page 51. The surface is hot and the model features a lightcolored cooktop. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. Problem The surface unit frequently cycles on and off. Possible cause The element will cycle on and off to maintain the power setting. Solution This is normal operation, and not a system failure. Use the range as usual. The surface unit stops glowing when changed to a lower setting. This is normal. The unit is still on and hot. Scratches or abrasions on the cooktop surface. The cooktop is being cleaned improperly. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. Cookware with rough bottoms was used on the cooktop or there were coarse particles (e.g., salt or sand) present between the cookware and the surface of the cooktop. To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. 56 English Troubleshooting NE63T8711_AA_DG68-01209A-00_EN.indd 56 3/27/2020 12:44:14 PM

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56 English
Troubleshooting
Troubleshooting
CONTROL DISPLAY
Problem
Possible cause
Solution
The display goes
blank.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset
the circuit breaker.
The display flashes.
There was a power failure.
Reset the clock.
COOKTOP
Problem
Possible cause
Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using
inappropriate cookware.
Use pans that are flat and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid
until the desired heat is
obtained.
The surface units
will not turn on.
A fuse in your home may
be blown or a circuit
breaker may have tripped.
Replace the fuse or reset
the circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control
is set for the surface unit
you are using.
Areas of
discoloration on the
cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the
glass cooktop on page
51
.
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
Problem
Possible cause
Solution
The surface unit
frequently cycles
on and off.
The element will cycle on
and off to maintain the
power setting.
This is normal operation,
and not a system failure.
Use the range as usual.
The surface unit
stops glowing when
changed to a lower
setting.
This is normal. The unit is still on and hot.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being
cleaned improperly.
Scratches are not
removable. Tiny scratches
will become less visible in
time as a result of cleaning.
Use ceramic glass top
cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (e.g., salt or
sand) present between the
cookware and the surface
of the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
Cookware has been slid
across the cooktop surface.
NE63T8711_AA_DG68-01209A-00_EN.indd
56
3/27/2020
12:44:14 PM