Samsung NV51M9770DS User Manual - Page 59

Problem Food does not broil properly. The oven temperature is too hot or too cold. There is water dripping. There is steam coming through the crack between the oven body and the door. Water remains in the oven. Possible cause Solution The serving size may not be appropriate. Refer to the Broiling recommendation guide for serving sizes on page 31, and then try again. The rack has not been properly positioned. See the Broiling recommendation guide on page 31. The cookware is not suited for Use suitable cookware. broiling. In some areas, the power (voltage) may be low. • Preheat the broil element for 10 minutes. • See the Broiling recommendation guide on page 31. The oven thermistor needs to be adjusted. See Temp > Temp adjust in the Settings section on page 50. You may see water or steam in some cases depending on the food you are cooking. This is not a product malfunction. Let the oven cool and then wipe up with a dry dish towel. Problem Possible cause I can hear water boiling during steam cooking. Water is being heated by the steam heater.` The oven will not self-clean. The oven temperature is too high to start a self-clean operation. The oven controls have been set incorrectly. A self-cleaning cycle cannot be started if the oven lockout feature has been activated. Excessive smoking during a self-cleaning cycle. There is excessive soiling in the oven. The oven door will not open after a selfcleaning cycle. The oven is too hot. The oven is not clean after a self-cleaning cycle. The oven controls were not set correctly. The oven was heavily soiled. Solution This is not a product malfunction. Allow the oven to cool, and then reset the controls. See the Self Clean section on page 42. Deactivate the oven lockout (see page 22). Press OFF. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again. Allow the oven to cool. See the Self Clean section on page 42. Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. Troubleshooting NV51M9770DS_AA_DG68-01001A-02_EN+MES+CFR.indb 59 English 59 2018-08-29 4:49:41