Sonos Play 5 User Guide - Page 12

Equalization Settings, Basic Troubleshooting, Sonos component not detected during setup - with bridge

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10 User Guide Equalization Settings You can easily change the sound settings (bass, treble, balance, or loudness) for a Sonos component. 1. From the Music Menu, touch Settings -> ZonePlayer Settings. 2. Touch to select a room. 3. Select Music Equalization, and then drag your finger across the bass, treble, or balance sliders to make adjustments. 4. To change the Loudness setting, touch On or Off. (The loudness setting boosts certain frequencies, including bass, to improve the sound at low volume.) Basic Troubleshooting Warning: Under no circumstances should the product be repaired by anyone other than an authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos Customer Support for more information. Do not open the system as there is a risk of electric shock. If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn't remedy the problem, or you are not sure how to proceed, please contact the Sonos Customer Support team and we'll be happy to help. Sonos component not detected during setup A network or a firewall issue may be preventing the Sonos component from connecting to your Sonos system. If this is a wireless Sonos component, try moving the Sonos components closer together, or wire the component temporarily to see if the problem is related to wireless interference. If you encounter this message when installing the first Sonos component (wired to your router), you can try the steps below to resolve this issue. If you are still experiencing problems, please contact Sonos Customer Support. 1. Check the firewall Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos Controller for Mac or PC. Please go to our Web site at http://faq.sonos.com/firewall for additional information. If this does not resolve the problem, you can try step 2 below. 2. Check the router You can bypass your router's switch to determine whether there are any router configuration issues by connecting Sonos as depicted in the following illustration (note that the BRIDGE and the computer still have Internet access in this configuration):

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User Guide
10
Equalization Settings
You can easily change the sound settings (bass, treble, balance, or loudness) for a Sonos component.
1.
From the
Music Menu
, touch
Settings -
>
ZonePlayer Settings
.
2.
Touch to select a room.
3.
Select
Music Equalization
, and then drag your finger across the bass, treble, or balance sliders to make adjustments.
4.
To change the Loudness setting, touch
On
or
Off
. (The loudness setting boosts certain frequencies, including bass, to
improve the sound at low volume.)
Basic Troubleshooting
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll be happy to help.
Sonos component not detected during setup
A network or a firewall issue may be preventing the Sonos component from connecting to your Sonos system. If this is a
wireless Sonos component, try moving the Sonos components closer together, or wire the component temporarily to see if
the problem is related to wireless interference.
If you encounter this message when installing the first Sonos component (wired to your router), you can try the steps below
to resolve this issue. If you are still experiencing problems, please contact Sonos Customer Support.
1.
Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your
firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos
Controller for Mac or PC. Please go to our Web site at
for additional information. If this does not
resolve the problem, you can try step 2 below.
2.
Check the router
You can bypass your router’s switch to determine whether there are any router configuration issues by connecting Sonos as
depicted in the following illustration (note that the BRIDGE and the computer still have Internet access in this configuration):
Warning:
Under no circumstances should the product be repaired by anyone other than an
authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos
Customer Support for more information. Do not open the system as there is a risk of electric
shock.