Sonos Play 5 User Guide - Page 13

SONOS PLAY:5 11 • Be sure that your cable/DSL modem is connected to the router's WAN (Internet) port. • Temporarily remove any other components that are wired to your network. • Connect an Ethernet cable from the computer directly to the back of the SONOS BRIDGE, and then connect another Ethernet cable from the BRIDGE directly to one of the LAN ports on your router. • When you make a change to your network configuration, you may need to power cycle the BRIDGE by unplugging the power cord, and then plugging it back in. • If you are not using a router, you can visit our Web site at http://faq.sonos.com/norouter for more information. 3. Check the wiring Check the link/activity lights on both the router and the Sonos component. The link lights should be lit solid and the activity lights should be blinking. • If the link lights are not lit, try connecting to a different port on your router. • If the link lights still do not light, try connecting a different Ethernet cable. The controller is acting sluggish, or not all zones are visible You are probably experiencing wireless interference. Change the wireless channel your Sonos system is operating on by following the steps below. If this does not resolve the problem, please contact the Sonos Customer Support team and we'll be glad to help. Change the wireless channel your Sonos system is operating on. • Using the Sonos Controller for Mac or PC: From the File (PC) or Sonos (Mac) menu, select Preferences. Click the Advanced tab, and select another wireless channel from the Wireless Channel list. • Using the SONOS CONTROL: Touch Music Menu -> Settings -> Advanced Settings. Touch Wireless Channel and then choose another wireless channel from the list.