Sony KDS-55A3000 Operating Instructions - Page 47

Troubleshooting Other Information If you have questions, service needs, or require technical assistance related to the use of your Sony TV, please visit our website or call one of the following numbers: http://www.sony.com/tvsupport 1-800-222-SONY(7669) for US Support 1-877-899-SONY(7669) for Canadian Support Condition Explanation/Solution No picture Cannot receive any channels • Make sure the power cord is connected securely. • Turn on the power of the TV. • Check antenna/cable connections. • Make sure the Cable setting is correct for your TV signal source. • The banner display will disappear when there is no RF input for a certain period of time. Press DISPLAY on the remote control to redisplay the banner. TV is locked to one channel • Perform Auto Program to add receivable channels that are not present in the TV's memory (see pages 18 and 39). Cannot receive or select channels • Perform Auto Program to add receivable channels that are not present in the TV's memory (see pages 18 and 39). • To receive or select cable channels, make sure that Cable in the Channel settings is set to On (see page 39). To receive or select UHF channels over an antenna, make sure Cable is set to Off. The TV turns off automatically • Check if Sleep Timer is activated, or confirm the Duration setting of Timer (see page 32). No picture from some video sources • Check the connection between the optional video equipment and the TV. • Press INPUT on the remote control (see page 23). • Press HOME on the remote control. Select your desired input from the External Inputs list. • The banner display will disappear when there is no video input for a certain period of time. Press DISPLAY on the remote control to redisplay the banner. Poor picture The quality of the images is not as good as what I saw at the store • Picture quality depends on the signal content. See Quick Setup Guide (supplied) to display the best possible picture for that signal. Double images or ghosts • Check antenna/cable connections. • Check the antenna location and direction. Only snow and noise appear on the screen • Check if the antenna is broken or bent. • Check if the antenna has reached the end of its serviceable life. (3-5 years in normal use, 1-2 years at the seaside.) Dotted lines or stripes • Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers. • If using 300-ohm twin lead, move the excess lead away from the TV or try using a 75-ohm coaxial cable instead. No color/Dark picture/Color is • Press PICTURE to select the desired Picture Mode (see page 23). not correct/The picture is too • Adjust the Picture Mode options in the Picture settings (see page 32). bright • If you set Power Saving to On, it will enhance the black level (see page 43). • The picture becomes dark if Motion Naturalizer is set to Mode 1. Change the settings to Mode 2 or Off (see page 37). Noisy picture • Make sure that the antenna is connected using a 75-ohm coaxial cable. • Keep the antenna cable away from other connecting cords. • To avoid TV interference, make sure to use an undamaged antenna cable. The picture flickers • When Motion Naturalizer is set to Mode 1 or Mode 2 for 1080/24p format, the picture flickers. This is a characteristic of Motion Naturalizer and not a malfunction (see page 37). (Continued) 47