Sony PEG-NX60 Troubleshooting Q&A - Page 3

Programs, All Programs, Sony Handheld, HotSync Manager, Start, Local USB, MSAUDIO

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You cannot perform a HotSync® operation • Is the HotSync icon displayed in the task tray on the lower right of the screen of your computer? If not displayed, select Programs (In Windows XP, All Programs)Sony Handheld-HotSync Manager from the Start menu, and start the HotSync Manager. • Is the check box of Local USB of the menu (displayed after clicking the HotSync icon) selected? • Is the USB port active? "Memory Stick" media is not recognized • Eject the "Memory Stick" media and try inserting it again. • Wipe the terminal of the "Memory Stick" media with a soft cloth, such as a cotton swab. • You cannot use a "Memory Stick" media that is formatted in a device other than your CLIÉ handheld. Please format it in your CLIÉ handheld. • When the battery of your CLIÉ handheld is running low, data in "Memory Stick" media may not be displayed. Recharge the battery of your CLIÉ handheld. The peripheral devices or the network card are not recognized • After turning off your CLIÉ handheld, remove the peripheral device or the network card and try connecting again. • For the latest support information on the peripheral devices or the network card, refer to http://www.sony.com/peg/support/ and select the appropriate model. Playing music: The MP3 files cannot be read or replayed • Check whether the MP3 files are copied in the /PALM/Programs/ MSAUDIO folder of "Memory Stick" media. • Check whether the format can be replayed in your CLIÉ handheld. b For details on formats that can be replayed in your CLIÉ handheld, refer to "Audio Player" in "CLIÉ Application Manual" on your computer. Continued on next page 3

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3
You cannot perform a HotSync
®
operation
•
Is the HotSync
icon displayed in the task tray on the lower right of the
screen of your computer?
If not displayed, select
Programs
(In Windows XP,
All Programs
)-
Sony Handheld
-
HotSync Manager
from the
Start
menu, and start the
HotSync Manager
.
•
Is the check box of
Local USB
of the menu (displayed after clicking the
HotSync
icon) selected?
•
Is the USB port active?
“Memory Stick” media is not recognized
•
Eject the “Memory Stick” media and try inserting it again.
•
Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a
cotton swab.
•
You cannot use a “Memory Stick” media that is formatted in a device other
than your CLIÉ handheld. Please format it in your CLIÉ handheld.
•
When the battery of your CLIÉ handheld is running low, data in “Memory
Stick” media may not be displayed. Recharge the battery of your CLIÉ
handheld.
The peripheral devices or the network card are not
recognized
•
After turning off your CLIÉ handheld, remove the peripheral device or the
network card and try connecting again.
•
For the latest support information on the peripheral devices or the network
card, refer to http://www.sony.com/peg/support/ and select the appropriate
model.
Playing music: The MP3 files cannot be read or replayed
•
Check whether the MP3 files are copied in the
/PALM/Programs/
MSAUDIO
folder of “Memory Stick” media.
•
Check whether the format can be replayed in your CLIÉ handheld.
b
For details on formats that can be replayed in your CLIÉ handheld, refer to
“Audio Player” in “CLIÉ Application Manual” on your computer.
Continued on next page
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