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Cannot use the USB Sleep and Charge function., USB Sleep and Charge is not working

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168 If Something Goes Wrong Develop good computing habits 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. Cannot use the "USB Sleep and Charge function." ❖ The setting of "USB Sleep and Charge function" may be Disabled. Change the setting to Enabled. ❖ Some external devices may not be able to use the "USB Sleep and Charge function." In this case, please try one or more of the following methods. ❖ Change the Enabled mode setting. ❖ Turn OFF the computer while external devices are connected. ❖ Connect external devices after turning OFF the computer. If this function cannot be used, change the setting to Disabled. ❖ Make sure that you are connected to a compatible port. USB Sleep and Charge is not working ❖ Make sure that the device you want to charge is connected to a port that supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge Utility to check if the feature is disabled and to enable it if necessary. For more information, see "Enabling/Disabling USB Sleep and Charge" on page 141. ❖ Try selecting a different charging mode in the TOSHIBA Sleep and Charge Utility, if your computer provides more than one charging mode. For more information, see "Power supply mode settings" on page 141. ❖ If you are attempting to charge a device without an AC adaptor connected to the computer, the computer's battery power may be below the limit specified in the USB Sleep and Charge Utility or the battery may be depleted. Lower the limit in the USB Sleep and Charge Utility to enable charging at the current battery power level, or, if battery power is running low or is depleted, connect the AC adaptor to your computer.

Section	Page
NB300 Series User’s Guide	1
Contents	20
Introduction	26
This guide	28
Safety icons	29
Other icons used	29
Your computer’s features and specifications	30
Other documentation	30
Service options	30
Chapter 1: Getting Started	31
Getting comfortable with your computer	31
Keeping yourself comfortable	32
Precautions	32
Important information on your computer’s cooling fan	34
Setting up your computer	34
Connecting to a power source	35
Charging the main battery	37
Using the computer for the first time	38
Opening the display panel	38
Turning on the power	39
Setting up your software	40
Registering your computer with Toshiba	41
Adding optional external devices	41
Adding memory (optional)	41
Installing a memory module	42
Removing a memory module	47
Checking total memory	49
Recovering the Internal Storage Drive	49
Recovering to out-of-box state (recommended recovery method)	51
Recovering to a custom size partition	53
Recovering without changing the internal storage drive partitions	55
Creating recovery DVDs/media	58
Restoring from recovery DVDs/media	60
Erasing the Internal Storage Drive	62
Checking the internal storage drive operating status	64
Installing drivers and applications	64
Using the TouchPad™	65
Adjusting TouchPad™ settings	68
Disabling or enabling the TouchPad™	68
Using external display devices	69
Directing the display output when you turn on the computer	69
Adjusting the quality of the external display	70
Using an external keyboard	70
Using a mouse	70
Connecting a printer	71
Setting up a printer	71
Turning off the computer	72
Options for turning off the computer	72
Using the Turn Off Computer command	75
Using and configuring Hibernation mode	77
Using and configuring Standby mode	78
Closing the display panel	80
Customizing your computer’s settings	80
Caring for your computer	80
Cleaning the computer	80
Moving the computer	80
Using a computer lock	81
Chapter 2: Learning the Basics	82
Computing tips	82
Using the keyboard	83
Character keys	84
Making your keyboard emulate a full-size keyboard	84
Ctrl, Fn, and Alt keys	84
Function keys	84
Special Windows® keys	85
Overlay keys	85
Starting a program	86
Starting a program from the Start menu	87
Starting a program from Windows® Explorer	87
Starting a program from the Run dialog box	88
Saving your work	89
Printing your work	90
Backing up your work	91
Restoring your work	92
Toshiba’s online resources	92
Chapter 3: Mobile Computing	93
Toshiba’s energy-saver design	93
Running the computer on battery power	93
Battery Notice	94
Power management	95
Using additional batteries	95
Charging batteries	95
Charging the main battery	96
Charging the RTC battery	96
Monitoring main battery power	97
Determining remaining battery power	99
What to do when the main battery runs low	99
Setting battery alarms	100
Conserving battery power	100
Power Profiles	101
Using a hot key to set the Power Profile	102
Changing the main battery	102
Removing the battery from the computer	103
Inserting a charged battery	104
Taking care of your battery	106
Safety precautions	106
Maintaining your battery	107
Disposing of used batteries	108
Traveling tips	109
Chapter 4: Exploring Your Computer’s Features	110
Exploring the desktop	110
Finding your way around the desktop	111
Setting up for communications	113
Connecting your computer to a network	114
Exploring audio features	114
Recording sounds	114
Using external speakers or headphones	115
Using the Web Camera	116
Using the Memory card reader	116
Inserting memory media	117
Removing memory media	117
Chapter 5: Utilities	119
TOSHIBA Assist	120
Connect	121
Secure	122
Protect & Fix	123
Optimize	124
TOSHIBA Recovery Media Creator	125
TOSHIBA Application Installer	125
Setting passwords	126
Using an instant password	126
Using a supervisor password	127
Using a user password	129
Deleting a user password	129
TOSHIBA PC Diagnostic Tool Utility	130
TOSHIBA HDD Protection Utility	131
Fn-esse®	132
Starting Fn-esse®	132
TOSHIBA SD™ Memory Card Format Utility	133
TOSHIBA Power Saver	134
Preset Power Profiles	135
Quickly creating a new power profile	135
Customizing a power profile	135
Mouse Utility	136
TOSHIBA Hardware Setup	137
USB Sleep and Charge Utility	139
Starting the USB Sleep and Charge Utility	139
USB Sleep and Charge	139
Enabling/Disabling USB Sleep and Charge	141
Power supply mode settings	141
TOSHIBA Zooming Utility	142
TOSHIBA Accessibility	143
TOSHIBA Service Station	144
Chapter 6: If Something Goes Wrong	145
Problems that are easy to fix	145
Problems when you turn on the computer	147
The Windows® operating system is not working	149
Using Startup options to fix problems	150
Internet problems	151
The Windows® operating system can help you	151
Fixing a problem with Device Manager	152
Checking device properties	152
Memory problems	153
Power and the batteries	154
Keyboard problems	155
Display problems	156
Disk or storage drive problems	157
Error-checking	158
Sound system problems	159
Printer problems	160
Wireless networking problems	160
Develop good computing habits	162
Data and system configuration backup in the Windows® operating system	163
If you need further assistance	169
Before you contact Toshiba	169
Contacting Toshiba	170
Other Toshiba Internet Web sites	170
Toshiba’s worldwide offices	171
Appendix A: Hot Keys	173
Appendix B: Power Cord/Cable Connectors	179
Appendix C: Using ConfigFree® with your Toshiba Computer	180
Getting Started	181
Starting ConfigFree®	181
ConfigFree® Utilities	183
Connectivity Doctor	183
Search for Wireless Devices	185
Profile Settings	190
ConfigFree® SUMMIT	193
Quick Connect	196
Using the Automatic Switch	199
Semi-Automatic Switch Feature	199
Glossary	201
A	203
B	204
C	205
D	206
E	207
F	208
G	208
H	209
I	209
K	210
L	210
M	211
N	211
O	211
P	212
R	213
S	214
T	215
U	215
W	215

Match case Limit results 1 per page

168

If Something Goes Wrong

Develop good computing habits

Use the new hardware or software for a while, noting any

new problems. Make sure that your critical applications

(email, business applications, etc.) are working correctly,

and verify that important devices are still functioning.

For each additional hardware or software item, repeat

these steps, starting at step 1 if any of your critical data has

changed, or starting at step 2 if no critical data has

changed.

Cannot use the “USB Sleep and Charge function.”

❖

The setting of “USB Sleep and Charge function” may be

Disabled. Change the setting to Enabled.

❖

Some external devices may not be able to use the “USB Sleep

and Charge function.” In this case, please try one or more of

the following methods.

❖

Change the Enabled mode setting.

❖

Turn OFF the computer while external devices are

connected.

❖

Connect external devices after turning OFF the computer.

If this function cannot be used, change the setting to Disabled.

❖

Make sure that you are connected to a compatible port.

USB Sleep and Charge is not working

❖

Make sure that the device you want to charge is connected to a

port that supports the USB Sleep and Charge function. Ports

that support this feature are identified with the (

) icon.

❖

USB Sleep and Charge may be disabled. Open the TOSHIBA

Sleep and Charge Utility to check if the feature is disabled and

to enable it if necessary. For more information, see

“Enabling/Disabling USB Sleep and Charge” on page 141

❖

Try selecting a different charging mode in the TOSHIBA Sleep

and Charge Utility, if your computer provides more than one

charging mode. For more information, see

“Power supply

mode settings” on page 141

❖

If you are attempting to charge a device without an AC adaptor

connected to the computer, the computer's battery power may

be below the limit specified in the USB Sleep and Charge

Utility or the battery may be depleted. Lower the limit in the

USB Sleep and Charge Utility to enable charging at the current

battery power level, or, if battery power is running low or is

depleted, connect the AC adaptor to your computer.