Toshiba Tecra 9000 User Guide - Page 223
DVD operating problems–Windows 2000
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223 Troubleshooting Guide DVD operating problems-Windows 2000 My browser can't find a site I bookmarked. The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down to temporary repair. Try again later. DVD operating problems-Windows 2000 If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Check that the disc is in a format that the drive supports (DVD-ROM, DVD-R, or DVD-RW). 2 Ensure that the drive is properly installed in the SelectBay. It must be inserted completely. 3 Ensure that the DVD-ROM disk is properly inserted in the drive tray. 4 Ensure that the Display properties are not True Color (24-bit). If it is set to 24-bit color, there will be a video format error. To verify your display settings: ❖ Click Start, Settings, Control Panel, and double-click Display. ❖ Click on the Settings tab and check the Colors dropdown. It should be set to High Color (16 bit). ❖ If it is not set to High Color, change the settings to High Color (16 bit) and click OK. 5 Clean the DVD disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned.