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Toshiba Tecra 9000 User Guide - Page 248

You open a program that immediately stops responding., Windows® 98 Troubleshooting

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248 Windows® 98 Troubleshooting To record the details: 1 Click the Details button and select the text displayed. The Details button displays information that the software manufacturer needs to help you solve your problem. 2 Press Ctrl and c simultaneously to copy the text to the clipboard. 3 Open Notepad (click Start, point to Programs, then point to Accessories and click Notepad). 4 Press Ctrl and v simultaneously to paste the details into Notepad. 5 Add a paragraph break and type some notes describing what you were doing when you received the message. 6 Save the file and refer to it when you contact the software manufacturer. You open a program that immediately stops responding. If the CPU Sleep mode is on (enabled), it may stop a program from responding. Close the program you are trying to open and turn off (disable) Sleep mode. Then, try to run the program again. To close the program: 1 Press Ctrl, Alt, and Del simultaneously. The Close Program dialog box displays all the programs and processes currently in operation. If the program has stopped responding, the words "not responding" appear beside it. 2 Click End Task, the click Cancel. To disable Sleep mode: 1 Turn off the computer. 2 Hold down the Esc key and turn on the computer. This message displays: Check system. Then press [F1] key

Section	Page
Tecra 9000 Series User’s Guide	1
Contents	15
Introduction	23
Chapter 1 - Finding Your Way Around	29
Making sure you have everything	29
Finding where everything is located	30
Front with the display panel closed	30
Back with rear panel closed	31
Back with rear panel open	32
Right side	33
Left side	34
Front with the display panel open	35
Underside	37
Indicator panel lights	38
System indicator panel lights	38
Keyboard indicator panel lights	40
Chapter 2 - Getting Started	41
Selecting a place to work	41
Creating a computer-friendly environment	41
Keeping yourself comfortable	43
Other precautions	46
Setting up your computer	47
Connecting the AC adapter	48
Charging the battery	50
Connecting other external devices	50
Turning on the computer	51
Opening the display panel	51
Turning on the power	51
Using the computer for the first time	52
Disabling the network port	53
Setting up your software	53
Shutting down the computer	55
Power down tips	56
Chapter 3 - Connecting Other External Devices	57
Using external display devices	57
Connecting the display device	58
Directing the display output when you turn on the computer	59
Adjusting the quality of the external display	60
Video limitations	61
Using an external keyboard	61
Making your external keyboard emulate the Fn key	62
Using a mouse	62
Setting up a PS/2 mouse with the AccuPoint II	62
Connecting a local printer	63
Connecting an external diskette drive	64
Connecting external speakers or headphones	65
Connecting an external microphone	65
Using an expansion device	66
Adding memory	67
Memory module sizes	67
Installing a memory module	68
Removing a memory module	70
Using Slim SelectBay® modules	71
Removing a module from the Slim SelectBay®	72
Inserting a module into the Slim SelectBay®	73
Inserting and removing hard drives	74
Inserting and removing PC Cards	76
Inserting a PC Card	76
Removing a PC Card	77
Inserting and removing Bluetooth modules	78
Setting up a PC Card for your computer	78
Inserting an SD Media card	80
Connecting your modem to a telephone line	80
Connecting to a phone line	81
Using the i.Link® port	83
Chapter 4 - Learning the Basics	85
Computing tips	85
Windows basics	87
Logging on to Windows® 2000	87
Using the keyboard	88
Character keys	88
Making your keyboard emulate a full-size keyboard	89
Ctrl, Fn, and Alt keys	89
Function keys	90
Windows special keys	90
Overlay keys	91
Using the AccuPoint II	93
Using the TOSHIBA Console button	94
Starting a program	96
Saving your work	96
Printing your work	97
Using a compact disc drive	98
Inserting compact discs	99
Removing compact discs	101
Caring for CDs and DVDs	102
Using PC Cards	103
Hot swapping	103
Using SD Media cards	104
Using your computer at the office	104
Using a computer lock	105
Caring for your computer	106
Cleaning the computer	106
Moving the computer	107
Power down options	107
Using Hibernation mode	108
Using Standby command	111
Standby mode hot key	112
Restarting a computer in a special shutdown mode	112
Chapter 5 - Power Management	113
Toshiba’s energy-saver design	113
Running the computer on battery power	113
Charging the batteries	114
Monitoring battery power	115
What to do when the battery alarm sounds	117
Changing batteries	118
Taking care of your battery	120
Safety precautions	120
Maximizing battery life	121
Disposing of used batteries safely	121
Conserving power	122
Power usage modes in Windows 2000	123
Using a hot key to set the power usage mode	123
Additional options for power	124
Chapter 6 - Exploring Your Options	125
Setting up Windows to work with your printer	125
Setting up Windows 2000 to work with your printer	126
Exploring audio features	127
Using external speakers or headphones	127
Recording sounds	128
Playing an audio CD-ROM	130
Exchanging data with another computer	132
Setting up for communications	132
Connecting the modem to a telephone line	134
Connecting your computer to a network	134
Toshiba’s online resources	138
An overview of using the Internet	139
The Internet	139
The World Wide Web	139
Internet Service Providers	140
Connecting to the Internet	140
Surfing the Internet	141
Internet features	141
Uploading and downloading files from the Internet	142
Chapter 7 - WinDVD	143
Playing DVDs	143
Using the WinDVD toolbar	145
Using the WinDVD status bar	145
Using the WinDVD control panel	146
Using the control panel playback buttons	147
Maximizing the video window	149
Using Playlists	150
Creating playlists	150
Loading and playing Playlists	151
Resuming normal playback after using playlists	152
Customizing WinDVD	152
Setting general properties	153
Setting audio properties	154
Setting display properties	156
Customizing the control panel	157
Using WinDVD Advanced Features	157
Zooming in	161
Panning	162
Zooming out	162
Adjusting the color balance	163
Launching an Internet browser from WinDVD	164
Getting Help	164
Exiting WinDVD	164
Chapter 8 - Toshiba Utilities	165
Fn-esse	166
Starting Fn-esse	166
Assigning a key to a program or document	167
Viewing existing key assignments	170
Changing or removing existing key assignments	171
Hardware Setup	171
System Setup	174
Power Saver	175
Mobile Extension	178
Chapter 9 - Keeping Your Files Safe	181
Using passwords in Windows	181
User-level passwords	182
Setting a user-level password	182
Disabling the user-level password	186
Using the power-on (user-level) password	187
Using the instant (user-level) password	188
Supervisor-level passwords	189
Setting a supervisor-level password	189
Hard disk drive passwords - Windows 2000	190
Setting a hard disk drive master password	191
Deleting a hard disk drive master password	193
Setting a hard disk drive user password	194
Creating a user password service diskette	195
Deleting the hard disk drive user password	197
Chapter 10 - Troubleshooting Guide	199
Problems that are easy to fix	199
Problems when you turn on the computer	200
Resolving a hardware conflict	203
Using the Windows 2000 troubleshooting feature	203
A plan of action	204
Resolving hardware conflicts on your own	204
Memory card problems	207
Power and the batteries	208
Keyboard problems	209
AccuPoint II problems	211
Display problems	211
Disk drive problems	213
Modem problems	215
Problems with the CDROM or DVD-ROM drive	216
Sound system problems	217
Optional devices	218
PC Card problems	218
Printer problems	221
Internet Problems	222
DVD operating problems–Windows 2000	223
WinDVD problems	226
General issues	226
Content issues	228
Minimum system requirements	228
Developing good computing habits	229
Use VirtualTech	230
If you need further assistance	232
Before you call	232
Contacting Toshiba	232
Other Toshiba Internet Web sites	234
Toshiba’s worldwide offices	235
Appendix A - Windows 98SE Supplmental Information	239
Set up steps	240
Setting up your printer	241
Turning off the computer	244
File systems	244
Power Usage modes in Windows 98SE	245
Supervisor-level passwords	246
Windows® 98 Troubleshooting	246
Problems that are easy to fix	246
Problems when you turn on the computer	249
The Windows® 98 Second Edition operating system is not working	251
Using Startup options to fix problems	251
Resolving a hardware conflict	256
Resolving hardware conflicts on your own	257
Appendix B - Hot Keys	261
Volume Mute	261
Instant password security	262
Power usage mode	263
Standby mode	264
Hibernation mode	264
Display modes	265
Display brightness	265
Wireless device enable/disable	266
Keyboard hot keys	266
Appendix C - Power Cable Connectors	267
USA and Canada	267
United Kingdom	267
Australia	267
Europe	267
Appendix D - Video Modes	269
Glossary	273
Acronyms	273
Terms	275