Viking VISC5304BSS Use and Care Manual - Page 26

Product Care Troubleshooting Number of Flashes 2 3 4 5 6 7 8 9 Cause Error in knob input Error in flash summary check Error in program Error in communication Error on filter board Error in supply voltage Error in component or communication Error in Temperature Sensing Remedy Contact Service Contact Service Contact Service Contact Service Contact Service Contact Service Contact Service Contact Service Material Compatibility Detector If the pan's material or its dimensions are not suitable, the pan indicator will flash and the unit will not cycle on. Small Object Detector The induction range will not recognize any object or utensil smaller than 2 inches in diameter. For best results, use pans that are between 5" (13 cm) and 12" (31 cm) in diameter. Problem Range will not function. Oven does not operate in self-clean. Oven is not clean after selfclean cycle. Broil does not work. Door will not open. Oven light will not work. Possible Cause and/or Remedy Range is not connected to electrical power: Have electrician check power circuit breaker, wiring, and fuses. Door is not shut tight enough for automatic door latch to lock. Temperature control knob not rotated all the way past clean until it stops. Temperature control knob is rotated too far past broil position. Oven is still in self-clean mode. If oven is hot, door latch will release when safe temperature is reached. Light bulb is burned out. Range is not connected to power. 50 Service Information If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. Have the following information readily available. • Model number • Serial number • Date purchased • Name of dealer from whom purchased Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at 1-888-VIKING1 (845-4641), or write to: VIKING RANGE CORPORATION PREFERRED SERVICE 1803 Hwy 82W Greenwood, Mississippi 38930 USA Record the information indicated below. You will need it if service is ever required. The model and serial number can be found by either tilting range back or using a mirror to look underneath on the front edge of the bottom base. A duplicate label is located on the back side of the range. Model no Serial no Date of purchase Date installed Dealer's name Address If service requires installation of parts, use only authorized parts to insure protection under the warranty. Keep this manual for future reference. 51 Product Care