Vtech KidiZoom Action Cam HD User Manual - Page 23

TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • A description of the problem you are experiencing. • The actions you took right before the problem started. Internet: vtechkids.com/support Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada KIDIZOOM® ACTION CAM HD FREQUENTLY ASKED QUESTIONS Question 1: I have purchased a Kidizoom® Action Cam HD, but it will not work with my PC. My PC is looking for a driver. I have searched the internet and cannot find a VTech® Kidizoom® Action Cam HD driver. What can I do? Answer: There is no separate driver needed for the Kidizoom® Action Cam HD. It uses a standard USB mass storage device driver. Such a driver comes standard on all Windows® operating systems such as Windows 7® and above, and macOS 10.9 and above. If your computer meets these OS requirements and is still looking for a driver, please contact your computer's manufacturer for further assistance. For earlier operating systems that do not support mass storage, a system upgrade or mass storage device driver may be available. Again, please check with your computer's manufacturer. Question 2: What is the ISO value (light sensitivity) of the Kidizoom® Action Cam HD? Answer: The Kidizoom® Action Cam HD uses an auto-ISO value. It auto-adjusts the exposure time and light sensitivity depending on the environment. 23 2233