Western Digital My Net N900 Central User Manual - Page 85

Troubleshooting, Problem, Solution

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TROUBLESHOOTING 8 Troubleshooting Problem Solution The power LED does not illuminate. A port number LED does not illuminate. Computers are unable to access the Internet. All front panel LEDs (except the internal storage LED) flash continuously. G Ensure that the power cord is correctly connected to the router. Ensure that the electrical outlet is working properly. To do this, plug a different electronic device into the outlet and try to power it on. Ensure that you are using the AC adapter provided with the router. Ensure that the connected device is powered on. Ensure that the Ethernet cable(s) are securely connected to the ports on both the device and the router. To ensure that the cable between the router and the electronic device is working properly, replace it with another cable. Ensure that the router is powered on. The power LED should be solid and not flashing. Check the cable connections between the modem, router and computer. The Ethernet cable connected to your modem should be connected to the Internet port on the router. An Ethernet cable from your computer should be connected to a LAN port on the back of the router. Power off and power on your modem, router, and computer. If all else fails, install My Net View from the product CD or contact Technical Support at http://support.wdc.com or your ISP. Relocate your router to a place that has good ventilation. Turn off your router, and set it aside for 15 to 20 minutes until it cools down. Turn your router back on to resume operation. If the problem persists, contact Technical Support at http://support.wdc.com. 81 MY NET N900 CENTRAL USER MANUAL

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8
TROUBLESHOOTING
81
MY NET N900 CENTRAL
USER MANUAL
Troubleshooting
The power LED does not illuminate.
Computers are unable to access the
Internet.
Problem
Solution
±
Ensure that the power cord is correctly connected to
the router.
±
Ensure that the electrical outlet is working properly. To
do this, plug a different electronic device into the
outlet and try to power it on.
±
Ensure that you are using the AC adapter provided
with the router.
±
Ensure that the connected device is powered on.
±
Ensure that the Ethernet cable(s) are securely
connected to the ports on both the device and the
router.
±
To ensure that the cable between the router and the
electronic device is working properly, replace it with
another cable.
±
Ensure that the router is powered on. The power LED
should be solid and not flashing.
±
Check the cable connections between the modem,
router and computer. The Ethernet cable connected
to your modem should be connected to the Internet
port on the router. An Ethernet cable from your
computer should be connected to a LAN port on the
back of the router.
±
Power off and power on your modem, router, and
computer.
±
If all else fails, install My Net View from the product
CD or contact Technical Support at
or your ISP.
±
Relocate your router to a place that has good
ventilation.
±
Turn off your router, and set it aside for 15 to 20
minutes until it cools down. Turn your router back on
to resume operation.
±
If the problem persists, contact Technical Support at