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Xerox 3100MFP/S User Guide - Phaser 3100 MFP/X - Page 84

Printer issues, Paper jam

UPC - 095205741988

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13 - Maintenance Phaser 3100MFP/X Printer issues Paper jam Error messages When the printer encounters any of the problems described below, the corresponding message is shown on the machine display. Message Action CHECK TONER Check the presence of a print cartridge in the machine. TONER NEAR END Indicates that your consumable will need changing soon. When printing, a sheet of paper may get stuck in the printer or the paper tray and cause a paper jam. In case of a paper jam in the machine, the following message appears: PAPER JAM EXTERNAL TRAY 1 Open the paper jam cover located at the back of the machine. 2 Remove the jammed sheet of paper and close the cover. REPLACE PAPER Add paper in tray. HEATING Message displayed when starting the machine. CLOSE COVER PRINTER The printer front cover is open, close it. TONER EMPTY REPLACE Replace the print cartridge. PAPER JAM REMOVE TONER PAPER JAM EXTERNAL TRAY A sheet of paper is jammed in the machine. Take out the print cartridge and remove the jammed paper sheet. Take out the paper tray and remove the jammed paper sheet. Then open and close the consumable cover. A sheet of paper is jammed in the machine. Open the paper jam cover. Remove the jammed paper sheet. Then open and close the consumable cover. PAPER EMPTY Add paper in the paper tray. INFORMATION **You should clean the roller of the scanner feeder. Please refer to user manual. Press when the roller is cleaned**. The document feeder cannot transport paper sheets anymore (dust, dirt or debris obstructing the rollers). Clean the roller of the document feeder. 3 Open and close the front cover. The printer starts again automatically. CAUTION The fusion unit can reach a very high temperature during the operation. To prevent any harm, do not touch this area. For details, refer to Positions of Safety labels on the machine, page 10. In case of paper jam, the following message appears: PAPER JAM REMOVE TONER 1 Remove the print cartridge and check if a sheet is jammed. 2 Remove the sheet of paper which causes the paper jam. 3 Put the print cartridge in the machine, or remove the paper tray and remove the sheet of paper which causes the paper jam. 4 Check that the paper sheets in the paper tray are correctly placed. Note After one of the error messages listed above is displayed it may result in the cancellation of an active print job (see PC printing issues, page 81). In case of printing of received fax, the print job is always restarted after clearing of the error. 5 Replace the paper tray in the machine. - 79 -

Section	Page
Dear customer	2
Consumables	2
Security	6
Safety introduction	6
Notices and safety	6
Marks, Labels	6
Symbols	6
EMC	6
Note to users in the United States of America	6
Declaration of Conformity	7
EME Compliance for Canada	7
Laser Safety Information	7
For Europe/Asia	7
For North America	7
Operational Safety Information	7
Electrical Safety Information	8
Electrical Supply	8
Disconnect device	9
Emergency Power Off	9
Ozone Information	9
Maintenance Information	9
Consumables Information	9
Product Safety Certification	10
Regulatory Information	10
Certifications in Europe	10
CE Marking Traceability Information (For EU Countries Only)	10
Regulatory information for the Fax function	10
USA	10
Canada	11
Europe	12
Product Recycling and Disposal	12
USA and Canada	12
European Union	12
WEEE Directive 2002/96/EC	12
North America (USA, Canada)	13
Energy Program Compliance	13
Energy star	13
Section 16 EH&S Contact Information	13
Security directives	14
Positions of Safety labels on the machine	15
Symbols for the main power switch	15
Software use license	16
Definition	16
License	16
Property	16
Duration	16
Warranty	16
Responsibility	16
Development	16
Applicable law	17
Registered trademarks	17
Prohibited reproductions	17
Installation	18
Location conditions	18
Cautions of use	18
Safety information	19
Safety During Operation	19
Power Supply	20
For Fax or Telephone	20
Paper recommendations	20
Loading paper in the main paper tray	20
Handling of paper	20
Humidity control	20
Handling the machine	20
Operator shocks	20
Moving the machine	20
Handling the print cartridge	20
Rules for use symbols	21
Machine Overview	22
Control panel	23
Accessing menus	23
Packaging contents	24
Device installation	24
Installing the document feeder	24
Paper tray installation	24
Print cartridge installation	25
Output Support Tab	26
Starting your device	26
Device connection	26
Device initial setup	26
Loading paper in the manual feed tray	27
Use of envelopes	28
Copy	29
Simple copy	29
ECO mode copy	29
Advanced copying	29
ID Card Copy mode	30
Special setups for copying	30
Resolution setup	30
Zoom setup	31
Collated copy setup	31
Scanned original setup	31
Contrast setup	31
Brightness setup	31
Paper type setup	32
Paper tray selection	32
Margin Shift with the Automatic Document Feeder	32
Margin Shift using the Document Glass	32
Left and right printing margin shift	32
Top and bottom printing margin shift	32
Paper size setup	32
Fax	33
Fax transmission	33
Print a cover sheet	33
Immediate transmission	33
Delayed transmission	33
Transmission with auto redial	34
Fax reception	34
Relay broadcast	34
Fax answering machine	35
Saving an access code	35
Activating / Deactivating the answering machine	35
Printing fax messages stored in the memory	35
Fax rerouting	35
Activating rerouting	35
Setting the re-direction contact	36
Printing rerouted documents	36
Rerouting fax messages to a USB memory key	36
Activating rerouting	36
Printing rerouted documents	36
Transmission waiting queue	36
Performing immediate transmission from the waiting queue	36
Consulting or modifying the waiting queue	37
Deleting a transmission on hold	37
Printing a document in waiting or in deposit	37
Printing the waiting queue	37
Cancelling a transmission in progress	37
MailBoxes (MBX Fax)	37
Creating an MBX	37
Modifying the features of a MBX	38
Printing the contents of a MBX	38
Deleting a MBX	38
Printing the MBX list	38
MBX deposit in your fax	38
MBX deposit in a remote fax	38
MBX polling from a remote fax	38
Deposit and Polling	39
Placing a document in deposit	39
Polling a deposited document	39
SMS	40
SMS Parameters	40
Presentation of the sender	40
SMS Center transmission number	40
Sending an SMS	40
Parameters/ Setup	41
Date/Time	41
Summer time / Winter time setting	41
Your fax number/Your name	41
Type of network	42
Geographical settings	42
Country	42
Telecommuncation Network	42
Language	42
Local prefix	42
Transmission report	43
Document feed type	43
Economy period	43
Reception Mode	43
Reception without paper	44
Number of copies	44
Fax or PC reception	44
Adjust to page	44
Received faxes reduction mode	45
Technical Parameters	45
Printing the functions guide	46
Printing the logs	46
Print the list of setups	47
Lock the machine	47
Lock the keyboard	47
Lock the numbers	47
Lock the SMS service	47
Lock the Media service	47
Read the counters	47
Sent pages counter	47
Received pages counter	48
Scanned pages counter	48
Printed pages counter	48
Display the consumables status	48
Calibrate your scanner	48
Directory	49
Creating subscribers record	49
Creating subscribers list	49
Modifying a record	49
Deleting a record or a list	49
Printing the directory	50
Saving/Restoring the directory (Smart card option)	50
Games and Calendar	51
Sudoku	51
Print a grid	51
Print the solution to a grid	51
Calendar	51
Network features	52
Type of radio network	52
Radio infrastructure network	52
Radio ad-hoc network	52
Radio networks (WLAN)	52
Connect your WLAN adaptor	53
Configure your network	53
Creating or rejoining a network	53
Referring to or changing your network parameters	54
An example of how an AD-HOC network may be set up	55
Setting up a machine	55
Setting up the PC	56
USB memory key	57
Use of the USB memory key	57
Print your documents	57
Print the list of files located in the key	57
Print the files stored on the key	57
Delete your files stored on the key	58
Read the USB memory key contents	58
Save a document on a USB memory key	58
Telephony (option)	60
Connecting the USB-DECT base	60
Registering DECT handsets	60
Customising telephony settings	61
Unregistering DECT handset	61
PC Features	62
Introduction	62
Configuration requirements	62
Software installation	62
Installing the full software package	62
Installing drivers only	63
Installing the drivers using the Xerox Companion Suite software	63
Installing the drivers manually	65
Connections	65
Software Uninstallation	66
Uninstall the software from your PC	66
Uninstall the drivers from your PC	66
Uninstall the drivers using the Xerox Companion Suite software	66
Uninstall the drivers manually	66
Machine Management	67
Checking the connection between the PC and the machine	67
Companion Director	67
Graphical presentation	67
Utilities and applications activation	67
Companion Monitor	68
Graphical presentation	68
Device management	68
Selecting the current device	68
Status of the connection	68
Device parameters	68
Removing a device	69
Display the consumable status	69
Xerox Companion Suite features	69
Document scanning	69
Scanning with Scan To	69
Character recognition software (OCR)	70
Printing	70
Printing to the machine	70
Printing in duplex mode with the machine	70
Address book	72
Add a contact to the machine’s address book	72
Add a group to the machine’s address book	72
Manage the address book	72
Modify the information related to a contact	73
Modify a group	73
Delete a contact or a group from the address book	73
Print the address book	73
Import or export an address book	73
Save / Export your address book	73
Import an address book	73
Fax communications (depending on model)	73
Presentation of the Fax window	73
Send a fax	74
Send a fax from the hard disk or the machine	74
Send a fax from an application	74
Receive a fax	75
Follow-up of fax communications	75
The outbox	75
The send memory (items sent)	75
The outbox log	75
The inbox log	75
Fax parameters	76
Access to fax parameters	76
Description of the tab Logs and Reports	76
Description of the tab Fax Parameters	76
Cover page	77
Creating a cover page template	77
Creating a cover page	78
Description of the tab Cover page	79
SMS Communications (depending on model)	80
Presentation of the SMS window	80
Send an SMS	80
Follow-up of SMS	81
The outbox	81
The outbox log	81
The sent item memory (items sent)	81
SMS Parameters	81
Access to SMS parameters	81
Description of the tab Logs and reports	81
Maintenance	82
Service	82
General information	82
Print cartridge replacement	82
Issues with smart cards	83
Cleaning	83
Document glass cleaning	83
Printer cleaning	83
Cleaning the machine’s exterior surfaces	83
Automatic Document feeder roller cleaning	83
Printer issues	84
Error messages	84
Paper jam	84
ADF Feeding problems	85
Miscellaneous problems	85
Communication errors	85
Transmission from the feeder	85
Transmission from memory	85
Communication error codes	85
General codes	85
PC printing issues	86
PC printing via USB connection	86
PC printing via WLAN connection	87
Firmware update	87
Specifications	88
Physical specifications	88
Electrical specifications	88
Environmental specifications	88
Peripheral specifications	88
Consumable specifications	89

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Phaser 3100MFP/X

- 79 -

13 - Maintenance

Printer issues

Error messages

When the printer encounters any of the problems

described below, the corresponding message is shown

on the machine display.

Paper jam

When printing, a sheet of paper may get stuck in the

printer or the paper tray and cause a paper jam.

In case of a paper jam in the machine, the following

message appears:

Open the paper jam cover located at the back of

the machine.

Remove the jammed sheet of paper and close the

cover.

Open and close the front cover.

The printer starts again automatically.

In case of paper jam, the following message appears:

Remove the print cartridge and check if a sheet is

jammed.

Remove the sheet of paper which causes the paper

jam.

Put the print cartridge in the machine, or remove

the paper tray and remove the sheet of paper which

causes the paper jam.

Check that the paper sheets in the paper tray are

correctly placed.

Replace the paper tray in the machine.

Message

Action

CHECK TONER

Check the presence of a

print cartridge in the

machine.

TONER NEAR END

Indicates that your

consumable will need

changing soon.

REPLACE PAPER

Add paper in tray.

HEATING

Message displayed when

starting the machine.

CLOSE COVER

PRINTER

The printer front cover is

open, close it.

TONER EMPTY

REPLACE <OK>

Replace the print cartridge.

PAPER JAM

REMOVE TONER

A sheet of paper is jammed

in the machine. Take out

the print cartridge and

remove the jammed paper

sheet. Take out the paper

tray and remove the

jammed paper sheet. Then

open and close the

consumable cover.

PAPER JAM

EXTERNAL TRAY

A sheet of paper is jammed

in the machine. Open the

paper jam cover. Remove

the jammed paper sheet.

Then open and close the

consumable cover.

PAPER EMPTY

Add paper in the paper tray.

INFORMATION

**You should clean

the roller of the

scanner feeder.

Please refer to user

manual. Press

<STOP> when the

roller is cleaned**.

The document feeder

cannot transport paper

sheets anymore (dust, dirt

or debris obstructing the

rollers). Clean the roller of

the document feeder.

Note

After one of the error messages listed

above is displayed it may result in the

cancellation of an active print job (see

PC printing issues

, page 81).

In case of printing of received fax, the

print job is always restarted after

clearing of the error.

PAPER JAM

EXTERNAL TRAY

CAUTION

The fusion unit can reach a very

high temperature during the

operation. To prevent any harm, do

not touch this area. For details,

refer to

Positions of Safety labels

on the machine

, page 10.

PAPER JAM

REMOVE TONER